Solved BSOD on startup - Acer Aspire One

[jameswitters]

I have frequent problems with BSOD on startup with an Acer Aspire One D270. I can get windows to start in safe mode after BSOD and can get it to start normally by connecting it to a TV screen through hdmi, then it works normally for a while. I have tried reinstalling windows through the restore system during startup several times, which gets everything running normally for a week or so, but the problem always comes back. I suspect it is video/graphics related.

After the problem occurred several times I tried installing ubuntu (dual boot) which works fine but with an error message after starting.

 

[koolkat77]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[jameswitters]

Sorry, forgot to attach file.

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[jameswitters]

Thanks koolkat77. msinfo32 attached.

 

[koolkat77]

[FONT="Verdana"]Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public[/FONT]

The antivirus you are currently using is known and contributing to your BSOD crashes, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.

• McAfee Removal Tool - McAfee Uninstaller

BTW, I already see that MSE is installed on this computer and having two antiviruses on a system would cause conflicts anyway.

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Get the latest drivers for the Broadcom 802.11g Network Adapter driver from here

3: kd> lmvm bcmwl6
start    end        module name
8be06000 8c21b000   bcmwl6   T (no symbols)           
    Loaded symbol image file: bcmwl6.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl6.sys
    Image name: bcmwl6.sys
    Timestamp:        Thu Oct 27 08:44:41 2011 (4EA8C599)
    CheckSum:         00420B96
    ImageSize:        00415000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get the latest drivers for Intel Rapid Storage from here, if that link does not work for you, search in Google.

3: kd> lmvm iaStor
start    end        module name
8661b000 8671c000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Sat Nov 06 13:37:33 2010 (4CD505BD)
    CheckSum:         00062058
    ImageSize:        00101000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

But first uninstall via control panel, Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; the above programs and reboot when ever you are asked to. Then delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
Free up the start-up, keep nothing except the antivirus:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results

 

[jameswitters]

I've gone through these steps and updated the bios and everything seems to be working well now.

Thanks for the help.

 

[koolkat77]

Good to hear & happy to help.

Post back if you have any other problems.