BSOD only when watching videos

[Laith]

Yea, do that.

 

[UnknownAK]

Excellent news!

My issue seems to be resolved. After it began to really piss me off i decided to do every previous fix all at once. So i used the display device driver removal tool. I also used a microsoft tool that extends the timeout for the display adapter to stop responding. And then i uninstalled catalyst and deleted all the driver software and after restarting a few times to install all the new drivers it doesn't seem to be giving me the issue anymore. I am even using the same catalyst driver version that i had before.

Whatever the fix, it does seem to be resolved and i haven't had the issue for the past 2 days so i am immensely happy.

Thank you for all your help!

 

[Laith]

No problem! It's my duty to help!

 

[UnknownAK]

Never mind, the issue returned randomly and so it doesn't seem there is a fix for it. I will try installing windows 10 or something soon and hopefully that may fix it but i'm not holding up much hope. It's really annoying because i can play any game without any issue whatsoever and yet using a browser ends up crashing my display adapter

 

[Laith]

Upgrade to Windows 10 and tell us what happens. It would be kinda annoying for me aswell.

 

[UnknownAK]

Okay i have upgraded to windows 10 so i will let you know if the issue still persists. If it does i will most likely just have to deal with it untill i get a new pc or something :/

 

[Laith]

Okay, sounds good. Don't worry at all, if it still occurs we'll find a fix to it somehow. Look at my signature. "Don't ever think it's not possible because it's possible."

 

[UnknownAK]

Okay so far so nearly good. The issue hasn't happened whilst watching YouTube videos, however it did randomly happen once whilst playing "cards against humanity" using FireFox. However that crash may have just been a fluke. I'll update again once i have done more.

Also as a side note, Windows 10 is very nice and I'm glad i upgraded. It just looks like a sleeker/modern version of Windows 7 which I am very glad about. I wasn't really keen on the Windows 8 look.

 

[UnknownAK]

So I have watched a few more YouTube videos and the issue has not returned whilst watching videos which is good. It did randomly do the error again whilst browsing a web page on Firefox. So for the last few hours i have been using Chrome and i have not seen it pop up.

I will keep doing things and let you know if it pops up again

 

[Laith]

Okay, sounds good to hear. You can try to uninstall Flash Player, Firefox and re-install them to see if the problem occurs or not. Windows 10 is great, agreed.

 

[UnknownAK]

Okay so it seemed to be fine last night, however when i came on today the problem resumed quickly regardless of what browser i am using. A beta update also came out for my driver and i updated to that however it doesn't seem to have resolved the issue.

Here is an image of a bluescreen i got whilst watching a video.

 

[Laith]

Don't use a beta driver, revert to an stable driver.

 

[UnknownAK]

Just got back from vacation and before i even got to open a browser my pc had already crashed 3 times. It doesn't give me blue screens anymore. Instead it just either freezes the entire screen or it just goes black and i have to forcefully shut it down. Once again the issue does not persist with games. I've tried switching between the recommended drivers and the beta build and both have the issue.

I have noticed that the first crash always comes with a message saying "Application has been blocked by grraphics hardware" and this error will not appear again. I have only noticed the blocked error appearing on firefox but since the crash happens on pretty much anything now i presume it does it for that as well.

My PC has become almost unusable now as i just cant do anything other than gaming without this issue happening and i want to cry. I am reluctant to buy a new graphics card since my current one costed £200 to begin with but i am becoming more frantic now and so If i can't fix this issue soon, then i will have to buy a new one

 

[UnknownAK]

This is a screenshot of the "blocked by graphics" error that i randomly see

 

[UnknownAK]

Literally a minute after getting that error i got this one

 

[UnknownAK]

As i said before though, it isn't just browsers as i just opened a random folder and it caused the same display adapter has stopped responding message. It must be something to do with loading images or something like that as I think it was the thumbnails of the folder

 

[Laith]

This must be a failing GPU, replace it.

EDIT: I saw that you have a Radeon type GPU, if you can buy an GeForce GTX card, as they are less likely to cause problems.

 

[UnknownAK]

Are there any other last ditch option solutions you may be able to think of?

I still find it hard to believe that i cna run games perfectly fine with 0 issues but yet the second i try to load a ****ing webpage it decides that the graphics card is under too much strain.

 

[Laith]

Well, i don't really know. It might be a software or a hardware issue. I'll call one of our hardware experts to further dig into this problem.

 

[ICIT2LOL]

Hello Cameron am no expert but will do what I can.

Now I had a quick look at the original dump files and there is a referencesto dxgkrnl.sys which is as you probably know a DirectX issue and along with afew other system refs such as ntkrnl.***** is not conclusive as to where thefault lies it takes some digging around. Now I going to assume you have doneall the drivers for this set up? and run chkdsk and sfc plus any malwarescans??

So being a simple person I like to start with the ruddy obvious and I wouldlie to know what the temps are in this machine at idle and when or close towhen these crashes occur. So please run Speccy https://www.piriform.com/speccy/download andsend back results.

Next see this and send what you find - this is a critical component of anysystem and one very often overlooked as it has no direct or seemingly directimpact on the rest of the components but rail voltage within the PSU have to bewithin very tight tolerances and anything out by +/- 5% volts will have drasticeffects on the performance if not the actual working of the machine - failureto boot to mention just one instance.

But while I am on the subject of hard ware in the msinfo filethere are problem devices -see pic and I am seeing an AOL problem device -that will be the monitor I am guessing because your specs are ok butreally not that comprehensive. You can use the program in this ditty of mine tofind very detailed info on all of the components within the machine - just sothat you know and it is handy to see what voltages and frequenciesthat some of the hard ware is using.





Using HW Info

PART A:

You can test the volts onthe PSU with HW Info HWiNFO,HWiNFO32/64 - Download <download the right bit version and close the right hand window select Sensorsand scroll down to the power section where you will see what the volts aredoing see my pic. In my pic the section (Nuvoton)with VBATT is a dead give away you are in the section for the rail voltages.There are other section titles and one that pops up often is ITE

Now the voltage on thedifferent rails have to be within 5% =+/- of what is required or the machinewill not work properly if at all.

See this for the railvoltage info

http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

The original right handwindow shows the machine running and is handy for that but for looking at thecomponents in some detail close it and use the main left hand side panel

FOR OTHER COMPONENTS

PART B:

Open each small squarewith + in it on the section the components are in and then click on theindividual component/s (it willhighlight in blue) - in the right hand side will appear all sorts of detailsincluding brands speeds and other essential info that particular device. Seepic for example.

Last as I think there enough for the time being to get on with is that a memtest might not go amiss but it can wait until we finds out some answers from you.

As a matter of interest how did you come by that strange blue screen look - just curious.