Solved BSOD or other crash Overnight

[blratbri]

This has happened a few times now, once while I was out to lunch.

I haven't ever seen the BSOD, so I'm not completely certain that's what occurred, but I have a feeling someone here might be able to help anyway.

This computer has changed hands a few times. A while after I started using it, I swapped hard drives with my old computer, so the hard drive is from an HP while most of the remaining hardware is from Dell. I say this because I'm sure the drivers are a total mess, but unfortunately, I don't know where to start cleaning those out, so any guidance in that regard would be greatly appreciated as well.

I have attached the SF Diagnostic Tool .zip file. Thanks so much for your help.

 

[Thedoctor44]

This doesn't need to go into much detail...

BugCheck 1000007E, {[COLOR="red"]ffffffffc0000005[/COLOR], fffff880011145b3, fffff88003f397f8, fffff88003f39050}

Probably caused by : [COLOR="Red"]iaStor.sys[/COLOR] ( iaStor+2d5b3 )

An access violation has occurred, this involves the CPU not physically being able to address the part of memory being referenced.

More specifically the Intel Rapid Storage Technology software caused the access violation.

This software causes a lot of issues that can only be permanently resolved through un-installation

Uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

 

[blratbri]

If I don't have Intel Rapid Storage Technology in Programs and Features should I install it and uninstall it again, or just skip to uninstalling the driver?

 

[Thedoctor44]

Just skip to uninstalling it via device manager.

 

[blratbri]

Unfortunately it seems like it happened again. From what I can tell the crash dump says the same thing.

Could this be a hardware problem, I've been noticing my computer making clicking noises more often than it used to. I assume that it's the hard drive.

I have attached the new SF tool folder from this morning.

 

[blratbri]

I looked into that error a bit and found this this discussion which seemed like it had to do with the hard disk being put to sleep. Like I mentioned before, I've never actually seen the BSOD, so this seems plausible.

 

[Thedoctor44]

If it's making a clicking noise then it sounds like a failing HDD.

Run SeaTools to see if your HDD or SSD is failing

Post back the results.

 

[blratbri]

SeaTools says it passed. :/

 

[Thedoctor44]

Do you have any other dump files?

If so upload them please.

 

[blratbri]

A couple days ago I was running VMWare Player with Unity on (I don't know if that matters) and The windows from the VM started freaking out (resizing, flickering, ect.) so I closed them and windows explorer crashed, had to do a hard reset, that's when I got a blue screen that never showed up as a dump, I wasn't able to see what the cause was.

The new one that's in here was from today, I was restarting my computer to boot to the SeaTools image, and it just said 'Shutting Down' for about 5 minutes before I hit the power button. It hung for a few seconds and BSOD'd.

 

[Thedoctor44]

BugCheck [COLOR="Red"]9F[/COLOR], {[COLOR="Blue"]3[/COLOR], fffffa801287d980, fffff80000b9c518, [COLOR="green"]fffffa8012ad6480[/COLOR]}

This bugcheck indicates that a driver has entered an invalid power state.
More specifically with this bugcheck, given the first parameter is 3 indicates an IRP has been blocked longer than allowed.

0: kd> [COLOR="Green"]!irp fffffa8012ad6480[/COLOR]
Irp is active with 3 stacks 2 is current (= 0xfffffa8012ad6598)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa8016a1d050 00000000 fffff800036c2200-fffffa8018b482b0 Success Error Cancel pending
	       \Driver\VMnetAdapter	nt!PopSystemIrpCompletion
			Args: 00016600 00000000 00000006 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8018b482b0

The IRP being blocked is related to your VMware virtual network adapter driver, it's outdated.

0: kd> [COLOR="Green"]lmvm vmnetadapter[/COLOR]
start             end                 module name
fffff880`05793000 fffff880`0579b000   vmnetadapter T (no symbols)           
    Loaded symbol image file: vmnetadapter.sys
    Image path: \SystemRoot\system32\DRIVERS\vmnetadapter.sys
    Image name: vmnetadapter.sys
    Timestamp:        [COLOR="Red"]Thu Jul 18 20:43:00 2013[/COLOR] (51E84544)
    CheckSum:         00010FEF
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I suggest finding a update here.

http://www.vmware.com/support/

 

[blratbri]

HDD fail

Booted into safe mode on Friday before the weekend.

I think it just BSOD'd over and over agian because when I came back, it was on a screen that said something like, "Failed to find boot device." I restarted it and it hung when I tried to log in.

Some other diagnostic tool said that there was a problem with the drive so I'm getting a replacement sent.