BSOD -> OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033

[TMUSER]

Hello All,

Apologize in advance for the thread title being vague; was not sure what caused the BSOD.

From what I can recall, I was encoding video using Handbrake and it failed for the first time in my several months of using the program. Thinking it was an anomaly, I ran the encode again and was not sure exactly what I was doing before the BSOD came. It said something about driver level in the blue screen, and it restarted and I got this message when Windows started up again:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000038
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800625473B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021413-18298-01.dmp
C:\Users\MAIN\AppData\Local\Temp\WER-49748-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I also uploaded the SF Diagnostic Tool zip file containing all the collected data the tool grabs.

Thank you in advance.

 

[koolkat77]

Welcome to SevenForums.

Start Menu\Programs\AVerMedia	Public:Start Menu\Programs\AVerMedia	Public
Start Menu\Programs\AVerMedia\AVer MediaCenter	Public:Start Menu\Programs\AVerMedia\AVer MediaCenter	Public
Start Menu\Programs\AVerMedia\AVerQuick	Public:Start Menu\Programs\AVerMedia\AVerQuick	Public

Looks like it was caused by your AVerMedia Hybrid TV Tuner, AVerMedia TECHNOLOGIES, Inc.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {38, 2, 0, fffff8800625473b}

[COLOR="Blue"]*** WARNING: Unable to verify timestamp for AVerFx2hbtv64.sys
*** ERROR: Module load completed but symbols could not be loaded for AVerFx2hbtv64.sys
Probably caused by : AVerFx2hbtv64.sys ( AVerFx2hbtv64+1c73b )[/COLOR]

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000038, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800625473b, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036ba100
GetUlongFromAddress: unable to read from fffff800036ba1c0
 0000000000000038 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
AVerFx2hbtv64+1c73b
fffff880`0625473b 3b4838          cmp     ecx,dword ptr [rax+38h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  [COLOR="Blue"]HandBrakeCLI.e[/COLOR]

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

TRAP_FRAME:  fffff80000ba2a20 -- (.trap 0xfffff80000ba2a20)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000005474
rdx=000002000587a40c rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800625473b rsp=fffff80000ba2bb0 rbp=000000000000eb00
 r8=0000000000000000  r9=0000000000000000 r10=1f24e3ed00a383e6
r11=fffff880038b4dc8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po nc
AVerFx2hbtv64+0x1c73b:
fffff880`0625473b 3b4838          cmp     ecx,dword ptr [rax+38h] ds:00000000`00000038=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034811e9 to fffff80003481c40

STACK_TEXT:  
fffff800`00ba28d8 fffff800`034811e9 : 00000000`0000000a 00000000`00000038 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba28e0 fffff800`0347fe60 : 00000000`000003e0 fffff880`05b88be7 00000000`000002cb 00000000`000000bc : nt!KiBugCheckDispatch+0x69
fffff800`00ba2a20 fffff880`0625473b : fffff800`035fde80 fffff880`05ba856a fffffa80`07919c63 00000000`00000002 : nt!KiPageFault+0x260
fffff800`00ba2bb0 fffff800`035fde80 : fffff880`05ba856a fffffa80`07919c63 00000000`00000002 00000000`00000002 : AVerFx2hbtv64+0x1c73b
fffff800`00ba2bb8 fffff880`05ba856a : fffffa80`07919c63 00000000`00000002 00000000`00000002 00000000`016b1ed0 : nt!KiInitialPCR+0x180
fffff800`00ba2bc0 00000000`00000000 : 00000000`0000001f fffff880`06253889 fffffa80`08e6ac40 fffffa80`0746fde0 : USBPORT!GetHcFdoExt+0x1a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
AVerFx2hbtv64+1c73b
fffff880`0625473b 3b4838          cmp     ecx,dword ptr [rax+38h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  AVerFx2hbtv64+1c73b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AVerFx2hbtv64

IMAGE_NAME:  AVerFx2hbtv64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b1e110e

FAILURE_BUCKET_ID:  X64_0xD1_AVerFx2hbtv64+1c73b

BUCKET_ID:  X64_0xD1_AVerFx2hbtv64+1c73b

Followup: MachineOwner
---------

0: kd> lmvm AVerFx2hbtv64
start             end                 module name
fffff880`06238000 fffff880`062b5200   AVerFx2hbtv64 T (no symbols)           
    Loaded symbol image file: AVerFx2hbtv64.sys
    Image path: \SystemRoot\system32\drivers\AVerFx2hbtv64.sys
    Image name: [COLOR="blue"]AVerFx2hbtv64.sys[/COLOR]
    Timestamp:        [COLOR="blue"]Tue Dec 08 14:40:46 2009[/COLOR] (4B1E110E)
    CheckSum:         0007D867
    ImageSize:        0007D200
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You might want to uninstall and reinstall a new version/driver of the software and see if that helps.
If not, uninstall the program completely and see if that stops the BSOD-s.

What security software do you use?

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
  
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Hope this helps.

 

[TMUSER]

Thanks for the quick response. Just some questions about the Bugcheck Analysis
-> Why does it mention "PROCESS_NAME: HandBrakeCLI.e" if it appears that the AVerMedia Hybrid TV Tuner, AVerMedia TECHNOLOGIES, Inc. caused it.
-> Is it the driver or software for AVerMedia Hybrid TV Tuner that needs to be reinstalled?

As for the security software, I use the following:
Malwarebytes
SUPERAntiSpyware
Avira Antivirus

As for startup programs, here is the list of programs I have selected to run at startup:
Realtek Audio Manager
Intel Common User Interface
PS3 Media Server
AMD Catalyst Control Center and HydraVision Desktop Manager
SUPERAntiSpyware
Avira Antivirus
Canon IJ Network Scan

I will run SFC /scannow once I reinstall the software/driver for the TV Tuner.

As for disk check, I will also run that later, but I initially thought it was a hard disk issue as well so I ran WD Data LifeGuard Diagnostics (Quick Test) and it passed. Not sure if this is a reliable/recommended software to validate hard disk health but it is the only one I used so far.

 

[koolkat77]

I just highlighted handbrake cause as you stated in your OP,. the BSOD occurred when you were using that program

 

[TMUSER]

Sorry if I am being confusing; just want to clarify what you meant when you said these two things:

Initial Post - Looks like it was caused by your AVerMedia Hybrid TV Tuner, AVerMedia TECHNOLOGIES, Inc.

Newest Post - The BSOD occurred when you were using that program (ie. Handbrake).

I'm assuming its Handbrake at fault since the TV Tuner was not in use (likewise for the software). So should I uninstall/install Handbrake and see if that helps?

 

[koolkat77]

I'm assuming its Handbrake at fault since the TV Tuner was not in use (likewise for the software). So should I uninstall/install Handbrake and see if that helps?

Yes you can.

You should still update the Avermedia software cause from the driver date "2009" it looks like its quite old.