BSOD Page Fault in Nonpage Area

[kokon]

Hi guys,

new to this forum so I hope Im doing everything allright. This laptop is not mine but my friends wifes.

This BSOD is occuring repeatedly, maybe in connection with browsing in IE. sometimes several times a day, sometimes not in a week. Attaching a dump from SF tool.

I have already tried OS recovery and some load tests like memtest, p95 for several hours.

Only weird thing is that HD tune shows the whole disc as red (should be green) when looking for errors and also chkdsk reported that all clusters contain bad sectors. But this is probably some weird stuff connected to having built-in ssd in one of the first ways it was done (2yrs ago). I have taken the disc out and then checked with hdtune in another pc and everything was allright. I have also tried warranty claim when Ive thought that the disc is faulty but the computer was returned from repair saying everythings (HW) in order.

As you can see pretty complicated story. Thanks in advance.

 

[koolkat77]

Welcome to the Forum.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\SF_07-01-2014\010214-13416-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02e68000 PsLoadedModuleList = 0xfffff800`030ab6d0
Debug session time: Thu Jan  2 23:50:26.244 2014 (UTC + 6:00)
System Uptime: 3 days 1:05:02.274
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
...................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff88135dec360, 0, fffff88005b9ca18, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15aa18 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff88135dec360, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88005b9ca18, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003115100
GetUlongFromAddress: unable to read from fffff800031151c0
 fffff88135dec360 Nonpaged pool

FAULTING_IP: 
igdpmd64+15aa18
fffff880`05b9ca18 8b0408          mov     eax,dword ptr [rax+rcx]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880099c29d0 -- (.trap 0xfffff880099c29d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880065cbb60 rbx=0000000000000000 rcx=000000012f820800
rdx=fffffa80098a50d0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005b9ca18 rsp=fffff880099c2b60 rbp=fffffa8007378700
 r8=0000000000000001  r9=fffff880099c2bc0 r10=0000000000000001
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
igdpmd64+0x15aa18:
fffff880`05b9ca18 8b0408          mov     eax,dword ptr [rax+rcx] ds:fffff881`35dec360=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002f5a5b3 to fffff80002eddbc0

STACK_TEXT:  
fffff880`099c2868 fffff800`02f5a5b3 : 00000000`00000050 fffff881`35dec360 00000000`00000000 fffff880`099c29d0 : nt!KeBugCheckEx
fffff880`099c2870 fffff800`02edbcee : 00000000`00000000 fffff881`35dec360 fffffa80`072ad000 00000000`c0000001 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`099c29d0 fffff880`05b9ca18 : fffffa80`072ad000 fffffa80`098a50d0 fffffa80`072ad000 fffffa80`098a50d0 : nt!KiPageFault+0x16e
fffff880`099c2b60 fffffa80`072ad000 : fffffa80`098a50d0 fffffa80`072ad000 fffffa80`098a50d0 fffffa80`072ad000 : igdpmd64+0x15aa18
fffff880`099c2b68 fffffa80`098a50d0 : fffffa80`072ad000 fffffa80`098a50d0 fffffa80`072ad000 fffff880`097c1040 : 0xfffffa80`072ad000
fffff880`099c2b70 fffffa80`072ad000 : fffffa80`098a50d0 fffffa80`072ad000 fffff880`097c1040 fffffa80`088e0298 : 0xfffffa80`098a50d0
fffff880`099c2b78 fffffa80`098a50d0 : fffffa80`072ad000 fffff880`097c1040 fffffa80`088e0298 fffff880`00000000 : 0xfffffa80`072ad000
fffff880`099c2b80 fffffa80`072ad000 : fffff880`097c1040 fffffa80`088e0298 fffff880`00000000 fffffa80`097c4ff8 : 0xfffffa80`098a50d0
fffff880`099c2b88 fffff880`097c1040 : fffffa80`088e0298 fffff880`00000000 fffffa80`097c4ff8 fffff880`05b9ce4c : 0xfffffa80`072ad000
fffff880`099c2b90 fffffa80`088e0298 : fffff880`00000000 fffffa80`097c4ff8 fffff880`05b9ce4c fffffa80`097c4fe8 : 0xfffff880`097c1040
fffff880`099c2b98 fffff880`00000000 : fffffa80`097c4ff8 fffff880`05b9ce4c fffffa80`097c4fe8 fffffa80`098a50d0 : 0xfffffa80`088e0298
fffff880`099c2ba0 fffffa80`097c4ff8 : fffff880`05b9ce4c fffffa80`097c4fe8 fffffa80`098a50d0 fffffa80`00000001 : 0xfffff880`00000000
fffff880`099c2ba8 fffff880`05b9ce4c : fffffa80`097c4fe8 fffffa80`098a50d0 fffffa80`00000001 fffffa80`00000001 : 0xfffffa80`097c4ff8
fffff880`099c2bb0 fffffa80`097c4fe8 : fffffa80`098a50d0 fffffa80`00000001 fffffa80`00000001 fffffa80`098a50d0 : igdpmd64+0x15ae4c
fffff880`099c2bb8 fffffa80`098a50d0 : fffffa80`00000001 fffffa80`00000001 fffffa80`098a50d0 fffff880`099c2cb8 : 0xfffffa80`097c4fe8
fffff880`099c2bc0 fffffa80`00000001 : fffffa80`00000001 fffffa80`098a50d0 fffff880`099c2cb8 fffffa80`097c51a8 : 0xfffffa80`098a50d0
fffff880`099c2bc8 fffffa80`00000001 : fffffa80`098a50d0 fffff880`099c2cb8 fffffa80`097c51a8 fffffa80`097c5608 : 0xfffffa80`00000001
fffff880`099c2bd0 fffffa80`098a50d0 : fffff880`099c2cb8 fffffa80`097c51a8 fffffa80`097c5608 fffffa80`00000001 : 0xfffffa80`00000001
fffff880`099c2bd8 fffff880`099c2cb8 : fffffa80`097c51a8 fffffa80`097c5608 fffffa80`00000001 fffffa80`072ad000 : 0xfffffa80`098a50d0
fffff880`099c2be0 fffffa80`097c51a8 : fffffa80`097c5608 fffffa80`00000001 fffffa80`072ad000 fffffa80`00000000 : 0xfffff880`099c2cb8
fffff880`099c2be8 fffffa80`097c5608 : fffffa80`00000001 fffffa80`072ad000 fffffa80`00000000 fffffa80`098a50d0 : 0xfffffa80`097c51a8
fffff880`099c2bf0 fffffa80`00000001 : fffffa80`072ad000 fffffa80`00000000 fffffa80`098a50d0 00000000`00000001 : 0xfffffa80`097c5608
fffff880`099c2bf8 fffffa80`072ad000 : fffffa80`00000000 fffffa80`098a50d0 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
fffff880`099c2c00 fffffa80`00000000 : fffffa80`098a50d0 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`072ad000
fffff880`099c2c08 fffffa80`098a50d0 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
fffff880`099c2c10 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`098a50d0
fffff880`099c2c18 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdpmd64+15aa18
fffff880`05b9ca18 8b0408          mov     eax,dword ptr [rax+rcx]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  igdpmd64+15aa18

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdpmd64

IMAGE_NAME:  igdpmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8d3eb7

FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+15aa18

BUCKET_ID:  X64_0x50_igdpmd64+15aa18

Followup: MachineOwner
---------

0: kd> lmvm igdpmd64
start             end                 module name
fffff880`05a42000 fffff880`065f3bc0   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    [COLOR="Red"]Timestamp:        Sat Mar 26 07:17:43 2011 (4D8D3EB7)[/COLOR]
    CheckSum:         00BBA692
    ImageSize:        00BB1BC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

• Driver Description: Intel Graphics Driver
• Driver Update Site: http://downloadcenter.intel.com/Default.aspx

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Keep us posted.

 

[kokon]

Sorry, but I dont get it. Theres a number of drivers available on that link - which one show I install? Should I uninstall the old one, use driver sweeper and then install the new one, or just reinstall and then use driver sweeper? Also, the link next to clean boot doesnt say anything about clean boot i think
Sorry for dummy questions

 

[kokon]

P.S. Yesterday the BSOD occured twice again when trying to play video in a flash player in IE

 

[koolkat77]

Please upload newest dump files.

 

[kokon]

here you go. crashed once today when using the SF tool (this dump is after the crash). but i still didnt try anything from the fixes you posted earlier - as Ive told you Im not completely sure what to do...

 

[Golden]

fffff880`099c2e38  fffff880`04718131Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"][B]atikmpag.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x9131

Název	[COLOR="red"][B]AMD Radeon. HD 6470M[/B][/COLOR]
ID zařízení PNP	PCI\VEN_1002&DEV_6760&SUBSYS_397617AA&REV_00\4&397D732&0&0008
Typ adaptéru	ATI display adapter (0x6760), kompatibilní s ATI Technologies Inc.
Popis adaptéru	AMD Radeon. HD 6470M
Paměť RAM adaptéru	1,00 GB (1*073*741*824 bajtů)
Nainstalované ovladače	aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Verze ovladače	[COLOR="red"][B]8.851.0.0[/B][/COLOR]
Soubor INF	oem8.inf (oddíl ati2mtag_Vancouver_PXAI)
Barevné roviny	Není k dispozici
Položky tabulky barev	4294967296
Rozlišení	1366 x 768 x 59 Hz
Bitů na pixel	32
Adresa paměti	0xD0000000-0xDFFFFFFF
Adresa paměti	0xF0600000-0xF061FFFF
Vstupně-výstupní port	0x00002F00-0x00002FFF
Kanál IRQ	IRQ 4294967294
Ovladač	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6210, 299,50 kB (306*688 bajtů), [COLOR="red"][B]30.9.2011[/B][/COLOR] 3:32)

WinDBG has highlighted a video driver problem. Please check for an updated driver and install that.
http://www.amd.com/us/products/note.../amd-radeon-6400m/pages/amd-radeon-6400m.aspx

 

[kokon]

Seems like there is no newer driver. Tried reinstalling but keeps giving BSODs. Maybe I could try driver for win8?

 

[kokon]

Have tried that but the Catalyst installation forces still the same driver to install. Also did not find older driver. Should I contact amd/lenovo support?

 

[kokon]

Im sorry, but seems like my thread has been forgotten so trying to remind myself. thanks!

 

[Golden]

Sorry, I lost track of that. Let me see if Arc has a suggestion.

 

[Arc]

Sorry, I lost track of that. Let me see if Arc has a suggestion.

The last BSOD was of 2nd January, as I am see in this thread. If it is stable after that, no problem.

But if not, I see a little bit of complication. Let me explain.
The BSOD is caused by intel HD graphics, but not the usual intel graphics driver.

BugCheck 50, {fffff88135dec360, 0, fffff88005b9ca18, 5}

Unable to load image \SystemRoot\system32\DRIVERS\igdpmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
[COLOR=Red]Probably caused by : igdpmd64.sys[/COLOR] ( igdpmd64+15aa18 )

Followup: MachineOwner
---------

And the driver is too old.

fffff880`05a42000 fffff880`065f3bc0   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
[COLOR=Red]    Image name: igdpmd64.sys
    Timestamp:        Sat Mar 26 06:47:43 2011[/COLOR] (4D8D3EB7)
    CheckSum:         00BBA692
    ImageSize:        00BB1BC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

And ..... and the most important and vital and here ... is that it is developed by ATI; not intel.

---------------
Display Devices
---------------
          Card name: Mobile Intel(R) HD Graphics
       [B][COLOR=Red]Manufacturer: ATI Technologies Inc.[/COLOR][/B]
          Chip type: Intel(R) HD Graphics Family

Golden my friend, we have discussed a lot about such a situation .... what is the best practice in such a situation. Is it best to use the OEM manufacturer's driver or is it to install the driver from hardware developers. Most of us opines to get the drivers form OEM; I am minority. So nowadays I step back in those situations.

The OP may search for newer versions of the display drivers with Lenovo, as per the model number etc. But they may not have updates over three years.

If no feasible updates are found, it will be the best to do a driver complete clean install by following this guide: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

If still the display issue is there, my suggestion would be to disable the onboard graphics and use the dedicated GPU (6470M) only.

Yes, the issue is with the onboard graphics. No, the graphics chip is not corrupt, but the OEM manufacturers settings for it is the element of trouble here.

 

[kokon]

Thanks so much! Your suggestions were not right, but youve shown me the right track.
Putting igdpmd64.sys in google was all I had to do

This page solves my problem: Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1
theres an update connected with IE 10 and 11 so when you remove the update, IE 10 and 11 roll back to 9. But my computer and graphic driver is listed there so I believe that solves it!