BSOD Page Fault in Nonpaged Area after installed MS OFfice 2013

[wanc]

Hi all,

I have installed MS Office 2013 in my computer few days ago but after the restart, my computer will show blue screen with the captioned error while launched IE 8.

I tried to uninstall the MS Office 2013 and upgraded to IE 10 but still no help.

 

[koolkat77]

Welcome
Please post all the files following http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[wanc]

Thanks for your help and I have attached the zip file.

 

[koolkat77]

Thanks.

Right now it seems that the cause of your blue screen is Intel Graphics Driver.

Go to this link: Intel® Driver Update Utility Check the system for latest updates. Download and install them one by one.

Update your ATI graphics driver as well. Please do it in the following method:

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

• How to Clean Left Over Driver Files with Driver Sweeper

• AMD Graphics Drivers & Software

lmvm atikmpag
start             end                 module name
fffff880`04b55000 fffff880`04ba5000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Jun 30 17:18:14 2011 (4E0C5B76)
    CheckSum:         0004D301
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Can you tell me what antivirus you use? I can see none.

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
• 
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results.

BSOD BUGCHECK SUMMARY

Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Fri Mar  1 07:31:08.203 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:30.624
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+a8015 )
PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: X64_0x50_igdpmd64+a8015
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Thu Feb 28 19:16:57.363 2013 (UTC + 6:00)
System Uptime: 0 days 0:02:48.784
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+a8015 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+a8015
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[koolkat77]

Any update?