BSOD - page_fault_in_nonpaged_area (after installing Age Of Empires 2)

[crazyoldgoat]

Hi,
I seem to have encountered a problem after installing an old copy of Age of Empires 2. I now see a BSOD when running certain programs. The two different programs it has happened for are:

Firefox - after typing in a URL, the BSOD appears
VLC - When opening a file (only some - others work perfectly)

I have uninstalled Age of Empires 2 and attempted to run a system restore but there were no previous restore points.

Any help would be greatly appreciated.

Thanks in advance,
COG

 

[Dsprague]

It appears that the zip file you uploaded does not contain anything but your event logs, please rerun the SF diagnostic tool and be sure to press the grab all button then wait (around ten minutes should do it) then zip and upload the file here please.

 

[Dsprague]

Sorry for the double post but I started looking through your log files while waiting, and I noticed your system eventlog was all the same thing repeated around 12 thousand times:

Event[12543]:
  Log Name: System
  Source: Ntfs
  Date: 2013-01-07T17:03:26.834
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: user-PC
  Description: 
[COLOR=Red]The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.[/COLOR]

So please on top of what I have already asked do the following:

Run the system file checker:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Then from the same command prompt run:

chkdsk /f /r

 

[crazyoldgoat]

Sorry about that. Have attached a new version.

 

[Dsprague]

I dont see any dump files from the crash please be sure that your windows is configured to create dump files upon crashing, also see my above post for further instructions:

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[crazyoldgoat]

I have configured it to create a Kernel dump. Do I now how to cause my computer to show a BSOD? What do I need to upload to show you the dump after that?

Thanks in advance

 

[Dsprague]

Sorry for the double post but I started looking through your log files while waiting, and I noticed your system eventlog was all the same thing repeated around 12 thousand times:

Event[12543]:
  Log Name: System
  Source: Ntfs
  Date: 2013-01-07T17:03:26.834
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: user-PC
  Description: 
[COLOR=Red]The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.[/COLOR]

So please on top of what I have already asked do the following:

Run the system file checker:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Then from the same command prompt run:

chkdsk /f /r

Next time you get a BSOD run the sf diagnostics tool and click the grab all button, zip the folder it creates after waiting about ten minutes and then upload the files in this thread the way you have been doing so far, also did you follow the instructions in the quoted post above?

 

[crazyoldgoat]

I ran the cmd SFC.EXE /SCANNOW and it said:
Windows Resource Protection did not find any integrity violations.


I configured it to create a kernel dump and ran the SF Diag tool and attached the files too.


Thanks

 

[Dsprague]

did you run the second command the Chkdsk /f /r ?

 

[crazyoldgoat]

Sorry, re-ran SFC.EXE /SCANNOW and did the second command upon completition:

The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another process - Would you like to schedule this volume to be checked the next time the system restarts (Y/N)

I have left cmd running.

Thanks

 

[Dsprague]

ok at the end of the Chkdsk command type y and hit enter then reboot the pc

 

[crazyoldgoat]

I did this and restarted. After logging in, a message appeared about page file and then around a minute after I recieved the same BSOD.

The computer has started back up and the message hasn't appeared again but a different message says that "Windows has recovered from an unexpected shutdown" and asks if I want to check for a solution or view problem details.

Under problem details it says the following:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C09F3000
BCP2: 0000000000000001
BCP3: FFFFF960000A2344
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041513-20654-01.dmp
C:\Users\user\AppData\Local\Temp\WER-131384-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt




Thanks

 

[crazyoldgoat]

Sorry to double post but I forgot to mention that I have left the above window open if I need to click check for a solution.

 

[Dsprague]

Can you please upload the new dump files?

 

[crazyoldgoat]

Attached it.

 

[Dsprague]

OK a couple of things, your dump file doesn't point to anyone thing in particular, so I am going to have you do a couple of things:

First please use memtest86+ to check for any problems with your ram let it run for 7-9 passes:

RAM - Test with Memtest86+

Tip: Do this over night it could take quite some time

Next test your video cards memory with this:

Repair Tool of the Week: Video Memory Stress Test - Technibble

again let it run for 7-9 passes, though this should be much faster and will not take nearly as long.


For testing purposes please uninstall Avast! using the Avast! Removal Tool and replace it with Microsoft Security Essentials this antivirus is very light weight and works well in conjunction with Malware Bytes which you already have installed.

please update your BIOS it is rather old:

BIOS Version:              Dell Inc. A21, [COLOR=Red]07/12/2011[/COLOR]

BIOS Updates are available on the system manufacturers website.

Uninstall Daemon tools it uses a driver that is known to cause BSODs, then download and run this tool:

DuplexSecure - Downloads

When you run the tool if the uninstall button is greyed out you are done and can close the window, if not click it and let the tool do its job. DO NOT click the install button it will instal la driver known to cause BSODs.

 

[crazyoldgoat]

I have uninstalled avast and installed MS security essentials.
I have uninstalled daemon tools and the program had a greyed out uninstalled button.

For the bios, is this okay: Driver Details | Dell US
And then I put it on a CD and tell the computer to boot up from that CD, right?

I am currently running the Video memory stress test although it says it will take 2 and a half hours next to "pass remaining:". The pass count is currently at 0 but when it reaches 7-9, i'll post the results.

I'll run memtest tonight overnight.

Thanks

 

[Dsprague]

Here this is the newest version of the BIOS for your system, you should just need to download and run the executable file, not sure why its telling you to try and boot to a disk. Driver Details | Dell US

 

[crazyoldgoat]

Thanks I'll do that once the video memory stress test has completed and get back to you.

 

[Dsprague]

I look forward to your results.