Solved BSOD playing Alan Wake(and AC III) BCC Code:116

[RenatoP]

Hey guys...

I'm having a problem while playing Alan Wake or Assassins Creed 3.
My PC just resets (not even show the BSOD) and when it starts again I see an error message about the BSOD.

Which says:
BCC Code: 116
0x00000116 (0xfffffa8004ec6160, 0xfffff88007c0cadc, 0xffffffffc000009a, 0x0000000000000004).

I really don't know why I'm having such issue with those games.
I can play Dota 2, Dishonored or Battlefield 3 for hours and nothing happens. Tried already to update my drivers, directx and all those stuff but didn't help.

My PC specs are:

- Quad Core Q8400 2.66Ghz
- 4GB RAM
- 2 HDs (1TB-Seagate and 250GB-Samsung)
- GeForce GTX 460 - 1GB DDR5
- Windows 7 Ultimate

In the attachments I uploaded the SF diagnostic.
Hope you guys can help me!

Thank you in advance...

 

[Pauly]

Hi RenatoP

All your dumps are the same 0x116 BSOD Index an issue with your graphics, according to dump files there is a problem with your nvidia drivers.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8004ec6160, fffff88007c0cadc, ffffffffc000009a, 4}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+929adc )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004ec6160, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007c0cadc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
nvlddmkm+929adc
fffff880`07c0cadc 4055            push    rbp
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`08237b48 fffff880`06ab8000 : 00000000`00000116 fffffa80`04ec6160 fffff880`07c0cadc ffffffff`c000009a : nt!KeBugCheckEx
fffff880`08237b50 fffff880`06a8b867 : fffff880`07c0cadc fffffa80`058b4000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`08237b90 fffff880`06ab7e0f : fffffa80`ffffd84d 00000000`00000000 fffffa80`04ec6160 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`08237c40 fffff880`06b86ec1 : fffffa80`04b43ba0 00000000`00000080 00000000`00000000 fffffa80`05802410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`08237cc0 fffff800`03360e5a : 00000000`025ee048 fffffa80`05584b50 fffffa80`036cc040 fffffa80`05584b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`08237d00 fffff800`030bad26 : fffff800`0323ce80 fffffa80`05584b50 fffff800`0324acc0 00000000`00000021 : nt!PspSystemThreadStartup+0x5a
fffff880`08237d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
nvlddmkm+929adc
fffff880`07c0cadc 4055            push    rbp
SYMBOL_NAME:  nvlddmkm+929adc
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME:  nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  50de9218
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Followup: MachineOwner
---------

First step would be to uninstall your drivers, run this tool, then visit nvidia site to update/reinstall drivers

Have a look through this thread for other stuff to try http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Also please update your system specs so we know what we are dealing with.
If you are not sure go here

 

[RenatoP]

Hey man... I can't use the DriverSweep, keeps crashing while cleaning the drivers.
Very strange

Ps: I updated my system specs like you said.

 

[RenatoP]

I'm gonna attach a log of my Graphics Card that I made while playing...

Its hitting 93° before crashing, check it out...

 

[Pauly]

IMO thats to high, your max temp the card can take is 104 C but i would expect to see the card throttle back before then to reduce load, think its time to get inside the case and do some early spring cleaning, you need to get right into/inside the heatsinks and fans and clean them out, cans of compressed air are best for doing this if they are available to you, you would be suprised how clean looking heatsinks can have a few bits of dust jammed right into the fins that can help temps if you get it out
http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-460/specifications

 

[RenatoP]

Yeah, Now I'm kinda sure that my GPU is having problems, cause one of the fans is not working, even with 90% of the fan speed. I might know someone who can help me cleaning it.

I'm getting a little worried about losing it :/
Do you guys know if its possible to replace the fans?

For now I'm gonna try something and use with a "house fan" outside my PC and see if I get any problems. Maybe its no even the heat causing the driver crashing.

 

[Pauly]

It is possible to change fan but its how they mount onto the card some have specific mounting holes/pins/screws that are specific for that card some are a bit more generic and easier to replace

 

[RenatoP]

It is possible to change fan but its how they mount onto the card some have specific mounting holes/pins/screws that are specific for that card some are a bit more generic and easier to replace

Hmm I see..
I'll look for help with Gigabyte, maybe they can tell me how to change.

Thank you Pauly, you have been of a great help

I'll mark this thread as solved.

Cya...