BSOD playing FIFA14, error 0xa0000001

[ggeorgiou]

BSOD playing FIFA14, 0xa0000001 (atikmdag.sys+277ce & ntoskrnl.exe)

Hi,

Firstly hello to all and thank you for taking the time to try and help me with my issue.

I have been getting numerous amounts of BSOD for the past 2 months now when I have been playing FIFA 14. I will only ever get a BSOD when I play FIFA14 and will not get it with any other game or instance.

I have run the diagnostic tool and have attached it to this thread in the hope that someone can help me as this issue is driving me insane.

If you need anymore information from me then please ask.

Thanks,
George

 

[Golden]

3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f02f000 fffff880`0fd1f000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: [COLOR="Red"][B]atikmdag.sys[/B][/COLOR]
    Timestamp:        Sat Dec 07 07:49:43 2013 (52A23F6F)
    CheckSum:         00CA856E
    ImageSize:        00CF0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try updating the video card driver:
AMD Radeon? HD 6900M Series Graphics

 

[ggeorgiou]

Thanks for the suggestion Golden.

I have used DriverSweeper to clean all old GPU drivers and have installed the latest 13.12 drivers suggested below but I still get the BSOD pretty much everytime I play FIFA14.

http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

 

[Golden]

OK. As soon as you get a new BSOD, upload just that new dmp file please.

 

[ggeorgiou]

OK. As soon as you get a new BSOD, upload just that new dmp file please.

Will do. Currently at work at the moment, so when I get the BSOD (no doubt I will get one tonight at some point ) I will upload just that dump file for you.

 

[ggeorgiou]

Another day another BSOD whilst playing FIFA14. Latest .dmp file attached.

BSOD says it errored on "atikmdag.sys+277ce" but I have the latest drivers installed (13.12) and have done a driver sweeper numerous amounts of time :S

It also mentions something about "ntoskrnl.exe+75bc0" too.

Any help would be greatly appreciated.

 

[ggeorgiou]

Have seen on the web that Catalyst Control Center could be the cause of the issue, so have un-installed that and will see if I get another BSOD...

 

[ggeorgiou]

Ok, so just got another BSOD. Un-installing Catalyst Control Center, did not fix the issue.

Attached is my latest .dmp file.

 

[Golden]

3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f0e5000 fffff880`0fdd5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="Red"][B]Sat Dec 07 07:49:43 2013[/B][/COLOR] (52A23F6F)
    CheckSum:         00CA856E
    ImageSize:        00CF0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Still seems to be an issue with the display driver.....its the same date as the 1st dmp I looked at. I'll see if soemone else has other ideas on this.

 

[Arc]

Stop 0xa0000001 is a bugcheck inherent with AMD/ATI display driver/GPUs.

Roll it back to an earlier version that worked good for you. Let us know the results.

 

[ggeorgiou]

Hi Arc,

My Roll Back Driver button is grayed out.

 

[Arc]

That means you have clean installed the driver. Good practice.

Download an earlier version of AMD display driver. Save it on your desktop. Then disconnect internet (to stop the way to auto-configure the driver at restart). Uninstall the display driver following How-To Uninstall AMD Catalyst Drivers From A Windows Based System . When uninstallation is complete, follow http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html to make it sure that the driver is uninstalled in total.

Now restart the computer, with network disconnected. Installed the earlier version already downloaded. Restart and connect back to network.

Let us know if it is still BSODing or not. Specially with the same bugcheck code.

 

[ggeorgiou]

Thanks Arc,

I have tried 13.9 and the 13.11 drivers in the past week or so and was still getting the same BSOD. I just saw a post on this page and I am going to give this a try to see if it works. I will report back my findings.

-------------------------------------------------------

Display Driver Stopped Responding and Has Recov... | AMD Developer Forums

Hurrah: SOLVED !!!!
Ok, the trick is:
1) open your vista registry editor
2) go to the key : HKLM\System\CurrentControlSet\Control\GraphicsDrivers\
3) highlight it then right click on this key
4) Add DWORD TdrDelay
5) Set value of TdrDelay to the number of seconds you allow your GPU to run with no feedback to the system (ie Timeout watchdog..)
personally I've set this value to 8 seconds (from the default 2s) so that it leaves plenty of time to the GPU to perform overcomplicated computing intensive kernel without having Vista considering a fault and hence "recovering the device"
That all folks, and should help some of you experiencing computer hung ups, or blue screens under vista.
Jean-Claude

 

[Arc]

I doubt that the fix will be continuing. But if it does, very good.

If it does not, my suggestion would be to change the GPU.

 

[ggeorgiou]

So after changing the registry key above I got another BSOD relating to atikmdag.sys.

I have decided to re-format my machine and see if that does the trick. Will keep updating this thread as part of my progress.

Arc - As much as I would love to buy a new GPU, I just cannot afford one right now. So I need to explore other options

 

[Arc]

Unfortunately the only other option is to use the onboard graphics

 

[ggeorgiou]

So, I wiped my machine last night and re-installed everything from fresh again. I allowed windows update to download the drivers for my gpu which I believe was 13.9 version. Loaded up FIFA and within 2 minutes I BSOD

Is there nothing else you can recommend or is my only option left to buy a new GPU?

Thanks,
Gerge

 

[Arc]

Is there nothing else you can recommend or is my only option left to buy a new GPU?

Only one thing. Use the onboard graphics