BSOD playing games or watching videos (graphics card probably)

[RMJ]

Hi,

I'm new to this forums and this is my first post.
I upgraded my graphics card driver 2-3 days ago with no problems until today when
my laptop crashed couple of times when I was playing LeagueOfLegends, and again when playing a video (using VLC). When I disable my graphics card driver all is fine, but when I play a game with the graphics card enabled I get a blue screen.

 

[koolkat77]

Welcome to the forum.

I did not yet to analyze your dumps, before I do that please uninstall Daemon Tools/Alcohol 120%. They use a file sptd.sys which is notorious for BSOD.

Do you use bit defender antivirus? Please uninstall and replace with Microsoft Security Essentials - Free Antivirus for Windows

You have a bunch of programs at start up, keep the ones you actually need and disable the rest following method 3 from the tutorial below.
:ar: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Post back once you've done these.

I will analyze your dumps once I'm home.

 

[RMJ]

Thank you for your reply

I uninstalled Daemon Tools, and I'm currently using Norton Internet Security. The bitdefender driver is there from a previous installation.
I also removed some of the startup programs.
Waiting for your analysis.

I updated my windows too. For some reason, my windows fails the automatic update. I have to go to services and start the background intelligent transfer service manually then start updating. I tried setting the BITS to automatic start but it changes back to manual.

 

[koolkat77]

I'm not able to analyze your dumps. For some reason they don't read.

Please tell me the error codes you get while trying to update?

Run SFC scannow and reboot if it finds stuff to repair.
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[RMJ]

That's strange. I tried enabling the graphics driver again today and watched couple of videos before I got another blue screen (0x00000116).

The error code I get while updating is 80246008.

As for the sfc, I didn't get any errors.

 

[koolkat77]

Oh wait I missed the part you said you're using norton
Please uninstall and install MSE from the link I posted on my #2 post
Watching videos where? Browser or Media player?

 

[RMJ]

ok I uninstalled norton. Watching videos using media player.

 

[koolkat77]

Thanks.
I will ask a friend to look at your dumps.

Do you have any codec packs installed?

Could you post a screenshot of device management expanding the items under display adapters like this

• Click on the start rb:
• Type device manager
• Expand Display adapters
• Then http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Keep us informed if your comp hangs/freezes/bsods

 

[RMJ]

I do have the k-lite codec pack installed.
and here is my screenshot
View attachment 229991

I'm keeping the display driver disabled, so no freezes/bsods.

 

[koolkat77]

See this link for the BSOD you are getting, often happens when the card is bad/faulty.
BSOD Index

Did you check what the temp of your graphic card is?
This utility will help you see that: GPU-Z Video card GPU Information Utility

Do you have another card to test with?