Solved BSOD when playing games, GIGABYTE dedicated graphics card, ATIKMPAG

[fahimr94]

Hi all,

This is my first post on this forum so please be patient with any errors I may make.

My problem began 2 weeks ago when my PC began to crash uncontrollably resulting in a BSOD screen, the problem rapidly got worse with each subsequent boot up resulted in a faster BSOD error. Eventually my PC booted to a black screen with a single white dash on the upper right hand corner of the screen, a google search suggested a possible SSD MBR failure, I transferred my personal data to my Laptop via USB.

To just double check I began a fresh installation on my SSD and to my surprise Windows 10 booted and installed fine. I updated my drivers and all was well, however I then installed Warcraft 3 (a classic game I wanted to play) and got BSOD VIDEO DXGKRNL FATAL ERROR on game launch. I attempted to update and then do fresh install of my display drivers. However this did not stop the BSOD, I felt the easiest solution was to install Windows 7 again, so I did.

The problems with BSOD did not cease with Windows 7, whenever I launch Warcraft 3 I began to get BSOD atikmpag, dxgkrnl, dxgmms1. I tested another game (I don't play just installed to examine), DOTA 2 and the same error occurs on launch.

The following is what I have already attempted based on my google research:
- Updating drivers, rolling back drivers (I have tried all version -2014,2016 and 2018)
- Cleaning fans and reapplying thermal paste to prevent overheating/stress
- To install latest Directx
- Another clean install of Windows 7
- To ensure BIOS setting is not overclocking graphic cards.

The following if suggestion I have found however have not tried as I do not wish to risk bricking my PC.
- Flashing BIOS with latest version (which is 2015)

I have discovered that my PC has integrated and dedicated graphic card. In AMD catalyst software I can configure the switchblade graphics setting to low (using only the onboard graphics) on games, this prevented the BSOD on Warcraft 3. So it seems to be an issue with my dedicated graphics? I also did find the bridge that connected the motherboard to the graphics card had significant dust, however this is clean now.

I have uploaded the files as instructed by the forum, if anyone has any idea on how to solve this would be grateful. I'm not much of a gamer so not being to play is not an issue however want to resolve this as do not like the idea of having a ready to die PC.

Kind regards,
FAHIM

 

[axe0]

Please do the following

• Open an admin command prompt
• Copy & paste the code below in the command prompt
• Go to your desktop
• Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
• Upload the zip.

Code:

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

 

[fahimr94]

Hi Axe, thanks for the reply.

Uploaded as instructed, if you need anymore information please ask.

Fahim

 

[axe0]

I have a suspicion this might be due to incompatible drivers for the game warcraft, but with dota 2 I'm also suspecting the dGPU itself being the cause. I don't have any experience with a pc like yours, so I don't know if it's possible to use another GPU for testing?

 

[fahimr94]

Unfortunately it cannot be changed. I have had a look online to spares however at the price I bought the PC I rather just buy a more updated build.

Please note that prior to the initial crash to a black screen with a single dash I played both games with no issues.

 

[axe0]

The best you could do is try different drivers from AMD and/or your motherboard vendor and hope either of them will solve the problem.

 

[fahimr94]

Thanks for the advice.

I have tried all the drivers available with no improvement to the problem. Plus as the issue was not present before I'm assuming this might just be a hardware issue post the initial major crash.

To be honest bought the PC 3 yrs ago and was a cheap investment, will probably keep this as a Media set up and build myself a new PC.

Thanks again. If any other suggestion can be given willing to try.