BSOD playing Guild Wars 2 and Dota 2

[ohohseven]

Hey guys, i'm James and im new here.

Recently my computer has been crashing ALOT, it happens whenever i play games such as Dota 2 or Guild Wars 2. Either the game crashes or the whole computer crashes and i can't figure out why.

I thought it was a harddisk problem so i put GW2 in my other drive but it still continued. Any help would be greatly appreciated !

I have also attached the .dmp files. I tried understanding them but can't figure it out. All i could find was "Probably caused by : ntoskrnl.exe ( nt+541f8 )".

 

[koolkat77]

Welcome

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[koolkat77]

Most of your dumps show windows files as the cause (which is not true)

One of them shows memory corruption, so test your ram to make sure that they're good.
Run memtest86+ on each stick for 8 passes preferably overnight:
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Post back results

 

[ohohseven]

Hey, thanks alot for the quick reply, here is the msinfo32 file, ill also try and run the memory test tonight.

 

[koolkat77]

Will wait for the results

 

[ohohseven]

Hey there, i ran the memtest overnight and recieved 0 errors, all passes. So im guessing its not a ram problem then.

 

[koolkat77]

Alright
Did you have any more bsods?

 

[ohohseven]

Not any yet, but i have lowered the graphic settings of gw2 and whilst palying i get constant crashes, like one every 15mins! This also happens to other games ive been playing. For eg, Dota 2 and War of Roses

 

[koolkat77]

Well if you have more bsods upload them like you did earlier (new ones only) and we'll take a look.

 

[ohohseven]

Another blue screen today whilst playing gw2.

 

[koolkat77]

Dump blaming windows files win32k.sys. (Which is not true)

Lets enable driver verifier to rule out buggy drivers.

Driver Verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in verifier and press Enter
- Select Create custom settings (for code developers) and click Next
- Select Select individual settings from a full list and click Next
- Select everything EXCEPT FOR Low Resource Simulation and click Next
- Select Select driver names from a list and click Next
Then select all drivers NOT provided by Microsoft and click Next
- Select Finish on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. With verifier on your computer may be a little laggy, but actually..its just doing its work.

Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

 

[ohohseven]

Hey there im back, i decided to format my computer, and hope that all faulty drivers will be removed and fix the problem. But the problem still exists, i get BSOD randomly when im playing games, this time is borderlands 2. Ive attached additional new dumps from after the formatting. I also ran a GPU test with FurMark and everything seemed fine with max tempts at around 89 C on 99% load.

 

[koolkat77]

One dump shows your mouse as the problem.
mouhid.sys

Check for update on its driver from windows updates (optional updates)

Also looks like Logitech SetPoint HID Filer had to do something with it.

Source LHidFilt.Sys
Logitech SetPoint HID Filter Driver
Logitech - Support & Software Downloads

Look for updates and install them. Keep us posted of further BSoDs if any

 

[ohohseven]

Hmm, bluesceen seem to have stopped for a bit and now has come back again. 2 new BSOD dump files ! And i already updated the mouse to latest driver.

 

[koolkat77]

Probably caused by your graphic card drivers:

1: kd> lmvm atikmdag
start             end                 module name
fffff880`04849000 fffff880`0526a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: [COLOR="red"]atikmdag.sys[/COLOR]
    Timestamp:        [COLOR="Red"]Sat Jul 28 07:48:09 2012 [/COLOR](501344D9)
    CheckSum:         009DA146
    ImageSize:        00A21000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Re-install latest version following this method:

1. Download and install Driver Sweeper:
   → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Download the auto-detect tool for AMD.
   → AMD Driver Autodetect
3. Boot into Safe Mode from Advanced Boot Options:
   → http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.

Then take a FurMark test.

Video Card - Stress Test with Furmark
→ http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps with Speccy during these tests
→ Speccy - System Information - Free Download

Let us know how it goes.

 

[ohohseven]

Alright ill do that tomorrow, but my card is a ATI 5850, so i would dl ATI drivers instead right?

 

[koolkat77]

Alright ill do that tomorrow, but my card is a ATI 5850, so i would dl ATI drivers instead right?

Yes sorry, made a mistake there :banghead:
Method now corrected

 

[ohohseven]

Alright, thank you so much ! Appreciated !

 

[koolkat77]

You're welcome. See you soon

 

[Anthony]

Another driver needs updating: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) Driver c:\windows\system32\drivers\rt64win7.sys (7.2.1125.2008, 183.00 KB (187,392 bytes), 2/03/2009 12:05 AM)

Driver Update: Realtek

Uninstall: Daemon Tools, its known to crash some systems

To Many start up programs follow this guide:

msconfig - boot faster and crash less.

1. Click on the Windows 7 start icon in the bottom left corner of your screen.

2. Type msconfig in the search box and then either press enter on your keyboard or double-click on the msconfig program that appears in the search results.

3. Windows 7 will launch Microsoft's System Configuration Utility. Click on the Startup tab.

4. This takes you to a page with a list of "startup items." Startup items are programs that are automatically loaded every time you turn on your computer. Some startup programs are absolutely necessary e.g Anti Virus, others are simply a waste of RAM.

5. Click on the OK button.

6. A message will pop up telling you that you must restart your computer before these changes will take effect. Click on "Restart" and your computer will automatically reboot.

7. That's it! Your computer should now boot faster and crash less.

If you ever want to turn on any of the startup items you disabled with msconfig , just run msconfig again.

Keep us posted, Thanks