Solved BSOD playing Guild Wars 2, error 1000007e

[Nexuss]

Hello here,

I've been playing GW2 for 15 days and some crashes occured (1 or 2 in a day)
I paste the error message:

Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7601.2.1.0.256.1
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88006BA2CEE
BCP3: FFFFF880031AF6A8
BCP4: FFFFF880031AEF00
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\091312-16957-01.dmp
C:\Windows\Temp\WER-21652-0.sysdata.xml

 

[Nexuss]

Didn't finished step 2 SF Diagnostic before.
Here's the new .rar

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[Nexuss]

Here it is

 

[koolkat77]

Please uninstall

Start Menu\Programs\Avira	Public:Start Menu\Programs\Avira	Public
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public

Download and install MSE Microsoft Security Essentials - Free Antivirus for Windows and do a full scan once updated

Run DirectX Diagnostic Tool

DirectX Diagnostic Tool helps you troubleshoot issues with the DirectX suite of multimedia technologies that come with Windows. If you're having trouble getting game animation or a movie to run properly, you should run DirectX Diagnostic Tool to try to find the source of the problem.
To run DirectX Diagnostic Tool

• Open DirectX Diagnostic Tool by clicking the Start button
  
  , typing dxdiag in the Search box, and then pressing ENTER.

Using DirectX Diagnostic Tool to diagnose problems

Here are some of the things you should be looking for:

• Lack of hardware acceleration. Some programs run very slowly or not at all unless Microsoft DirectDraw or Direct3D hardware acceleration is available. Click the Display tab, and then under DirectX Features, check to see whether DirectDraw, Direct3D, or AGP Texture acceleration is marked Not Available. If so, you might consider upgrading your hardware. You might also need to turn on graphics acceleration.
  To turn on graphics acceleration
  1. Open Display Settings by clicking the Start button
     
     , clicking Control Panel, clicking Appearance and Personalization, clicking Personalization, and then clicking Display Settings.
  2. Click Display Settings, and then click Advanced Settings.
  3. Click the Troubleshoot tab, and then click Change Settings.
     
     If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. Move the Hardware Acceleration slider to Full.
• Devices are not connected. If a joystick or other input device fails to respond, it may not be properly set up. Make sure the device is present on the Input tab of DirectX Diagnostic Tool. If not, reinstall the game controller or input device by unplugging it and then plugging it back in.
• Unsigned drivers are present. Microsoft has not tested unsigned drivers for full compatibility with the latest version of DirectX. We recommend that you use drivers that are digitally signed by Microsoft Windows Hardware Quality Labs (WHQL).

Reinstall graphic card drivers

o Download and install |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
o Reboot the computer in Safe Mode from Advanced Boot Options
o Boot into your computer normally now. Go to AMD Support & Drivers/ Drivers - Download NVIDIA Drivers using option 2 auto detect Drivers - Download NVIDIA Drivers and install the latest drivers for your graphic card.​

Keep us posted

 

[Nexuss]

-Uninstalled Avira, DAemon Tools and McAfee Security
-Installed MSE and scanned: no issue detected

-Dxdiag doesn't show problems, DirectDraw, Direct3D and AGP Texture acceleration activated.

-But I can't move the Hardware Acceleration slider to Full. The button "Change settings" inTroubleshoot Tab is not clickable.
-Devices are connected.
-Graphic driver is unsigned, it's the new beta version GeForce 306.02

So, I reinstalled the 301.42 WHQL, but I had it before (blue screens were here too)

I didn't understand the use of Driver Fusion, am I supposed to delete all the boxes detected in Nvidia (driver check) ?

 

[koolkat77]

Do you have an built in video slot?
How does your computer work there?

 

[Nexuss]

Sorry, I don't understand your questions (I am not an expert, and I'm french, be patient xD).

What is video slot ?
Do you mean in dxdiag, or DriverFusion ?

 

[koolkat77]

Avez-vous un intégré dans la fente vidéo? (Sur votre carte mère)
Comment votre ordinateur de fonctionner si la connexion est configurée à cet effet?
Vous devez sélectionner tous les conducteurs qui pilote la fusion et de les supprimer. Si directe-x n'a pas trouvé de problèmes, nous ne pouvons le laisser pour l'instant.

Google Translate

 

[Nexuss]

chipset Radeon HD 3000 on my mother board ASUS M5A78L-M/USB3.

I didn't configured connexion, I supposed that the GeForce Gts 250 I have installed would be the only working.

Can I detect if there is a problem ?

I quote you: "Vous devez sélectionner tous les conducteurs qui pilote la fusion et les supprimer"
How ?

 

[koolkat77]

I quote you: "Vous devez sélectionner tous les conducteurs qui pilote la fusion [/B][/B]et les supprimer"
How ?

C'est ce que vous avez à faire avec le logiciel de fusion

o Download and install |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
o Reboot the computer in Safe Mode from Advanced Boot Options
o Boot into your computer normally now. Go to AMD Support & Drivers/ Drivers - Download NVIDIA Drivers using option 2 auto detect AMD Driver Autodetect and install the latest drivers for your graphic card.​

 

[Nexuss]

I installed DriverFusion, rebooted in safe mode, installed new graphic drivers using auto detect from Nvidia site.

Still crashing.

 

[koolkat77]

Upload the dumps (only new ones, not old)

 

[Nexuss]

I launched WhoCrashed:
[FONT=Segoe UI, Arial]"On Thu 13/09/2012 04:29:12 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091312-16957-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]dxgmms1.sys[/FONT] (dxgmms1+0x20CEE)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88006BA2CEE, 0xFFFFF880031AF6A8, 0xFFFFF880031AEF00)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time. "


I installed some drivers not up to date (keyboard, network card..)
Here the dumps, but i hadn't blue screens yet, only freeze+ "No answer" in task Manager (Ctrl Alt Del) playind Guild Wars 2.
[/FONT]

 

[koolkat77]

Okay
Operate your computer the way you usually do and if any blue screen comes up upload it here.

 

[Nexuss]

I will.

Thanks for your help and reactivity until now

 

[koolkat77]

You're welcome.

 

[Arc]

I will.

Thanks for your help and reactivity until now

Not simply until now, but over a long time
View attachment 231507

 

[badkarma11]

to test the Radeon mother board video, disable the GTS 250 in Device manager and plug your monitor into the motherboard.

 

[Nexuss]

Didn't have a single crash or blue screen since the modifications.

I'll post solved tomorrow if no one occurs