BSOD playing League of Legends, error 0x3B

[Electros]

Hello everyone,

I've recently been suffering from a number of BSOD while playing League of Legends and sometimes even when browsing the web or when I'm on Youtube.

I have no idea how to diagnose or fix the problem so any help would be appreciated. Thank You.

I have attached the logs as well as a text file from BlueScreenView if it helps.

 

[koolkat77]

Welcome to Seven Forums.

Please update to the latest version of ATI driver:

fffff880`08ac6878  fffff880`057582e5Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xf62e5

 lmvm atikmdag
start             end                 module name
fffff880`05662000 fffff880`06070000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Sep 08 23:26:08 2011 (4E68FAB0)
    CheckSum:         009C90BE
    ImageSize:        00A0E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6229, 303.50 KB (310,784 bytes), 08/09/2011 12:52 PM)

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

• How to Clean Left Over Driver Files with Driver Sweeper
• AMD Graphics Drivers & Software

Security software?

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

• Microsoft Security Essentials, Free antivirus for windows
• Malwarebytes Anti-Malware Free
• Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

• Check your hard disk for errors
• http://www.sevenforums.com/tutorials/433-disk-check.html

Install all updates including Service Pack 1:

• Learn how to install Windows 7 Service Pack 1 (SP1)

Let us know the results.

 

[Electros]

Hello,

Thank you for the informative response. However, I am a bit confused on the driver uninstallation part you mentioned. After downloading Driver Sweeper, do you want me to remove the driver named atikmpag.sys? I have already done all the other things you mentioned and now i just have to uninstall the driver.

 

[Arc]

You can find there anything saying AMD-Display? If you see the screenshot in How to Clean Left Over Driver Files with Driver Sweeper, It is there on the top. Check/tick it and proceed.
http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 

[Electros]

Alright I updated everything and ran the two scans with 0 errors. So far its been 7 hours and no BSOD yet. I continue monitoring it for a while but i think its been fixed. Thank you

 

[koolkat77]

Keep us posted

 

[Electros]

Bad news

I just had another BSOD and its a different stop code than the last one. I've attached the logs below.

 

[koolkat77]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• How to Test and Diagnose RAM Issues with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

 

[Electros]

I've ran memtest and received 8 passes. Also its been almost 2 weeks and no more BSOD. I believe the issue has been solved and i am going to mark this as solved. Thanks again for all the help

 

[koolkat77]

Good to hear

Let us know if you have further BSODs.

 

[Electros]

Hey everyone. Big problem

I just started having more BSOD and i was just about to post the dump files. However, in the middle of doing so, my computer had another BSOD and now it wont turn on. Is there anything i can do about it or is my computer doomed?

 

[koolkat77]

8 hours since your last post.

Have you been able to boot your PC up?

 

[Electros]

I just tried to turn it on and i was in the process of creating the dump files but it BSOD before i could finish.

If i can boot it up into safe mode, will it still be able to produce the right dump files?

 

[Electros]

Okay so I booted from safe mode and successfully created the dump files

 

[Arc]

AMD AHCI Compatible RAID Controller is the problem here.

fffff880`0a6da918  fffff880`014591ebUnable to load image [URL="http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys"]ahcix64s.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys"]ahcix64s.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys"]ahcix64s.sys[/URL]
 ahcix64s+0x131eb

And that is really very old.

fffff880`01446000 fffff880`01496000   ahcix64s T (no symbols)           
    Loaded symbol image file: ahcix64s.sys
    Image path: ahcix64s.sys
[COLOR=Red]    Image name: ahcix64s.sys
    Timestamp:        Tue Mar 17 12:08:19 2009[/COLOR] (49BF455B)
    CheckSum:         00038ADE
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from AMD Support Search

Opt for a BIOS update ....

BIOS Version/Date    American Megatrends Inc. 6.09, [COLOR=Red]07/09/2010[/COLOR]

If chipset and BIOS are updated at a stage, it is really good for the computer.

 

[Electros]

AMD AHCI Compatible RAID Controller is the problem here.

fffff880`0a6da918  fffff880`014591ebUnable to load image [URL="http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys"]ahcix64s.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys"]ahcix64s.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys"]ahcix64s.sys[/URL]
 ahcix64s+0x131eb

And that is really very old.

fffff880`01446000 fffff880`01496000   ahcix64s T (no symbols)           
    Loaded symbol image file: ahcix64s.sys
    Image path: ahcix64s.sys
[COLOR=Red]    Image name: ahcix64s.sys
    Timestamp:        Tue Mar 17 12:08:19 2009[/COLOR] (49BF455B)
    CheckSum:         00038ADE
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from AMD Support Search

Opt for a BIOS update ....

BIOS Version/Date    American Megatrends Inc. 6.09, [COLOR=Red]07/09/2010[/COLOR]

If chipset and BIOS are updated at a stage, it is really good for the computer.

Hello, first off I would like to say thank you so much for all the help that you have given me. It means a lot.

For the AMD AHCI Compatible RAID Controller, under which heading am i searching for a driver exactly? I'm not sure what the RAID Controller actually is. Is this a video card problem or something else?
Also, I'm not exactly sure how to update my BIOS either. I've checked through several sources and they all say that i have to first identify my motherboard, however I've been having trouble with that too

Please forgive my lack of computer knowledge. Any further help would be appreciated and thank you again for all the support you have given.

 

[Arc]

Search the driver under chipset, under your chip type. See you can find anything there.

And, after that, go to your system manufacturer's website. If you dont know about your motherboard, we will take the help of our hardware experts.

 

[Electros]

Search the driver under chipset, under your chip type. See you can find anything there.

And, after that, go to your system manufacturer's website. If you dont know about your motherboard, we will take the help of our hardware experts.

Really sorry for the inconvenience!

I am not sure how to check which type of chipset i have and also anything about my motherboard..

 

[Electros]

So I tried to update the BIOS but it seems that my current version is actually the latest one available. Also I think I successfully updated the AMD AHCI Compatible RAID Controller. However I'm still receiving more BSOD and my computer wont stay on for more than an hour without one occurring. Any further assistance would be appreciated

 

[Arc]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck C4[/COLOR], {91, 0, fffffa80099d6640, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4884 )

Followup: MachineOwner
---------

It is a driver bug.
The computer is assuming that driver verifier is enabled.

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)

When it is actually not.

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

And, which driver is buggy is not clear.

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4884 )

In such a situation, the only possible way to determine the faulty driver is enabling driver verifier; but that way is already closed, as the computer is assuming it to be driver verifier enabled.

In my best assumption, it is better if you go for a clean reinstall.