Solved Bsod playing videos on youtube or offline media player

[proxytest03]

I was watching videos on youtube and the screen freezes and blue screen appears and computer restarts.
Here are the details which appeared.


Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100413-15412-01.dmp
C:\Users\amit\AppData\Local\Temp\WER-22573-0.sysdata.xml


The files are attached
kindly help me out with this....


Thanks

 

[Kaktussoft]

Bsod playing videos on youtube or offline media player=>which offline player?
All youtube videos crash machine?
Try mpg, avi, wma in offline player... which types give bsod?

 

[proxytest03]

windows media payer

 

[proxytest03]

sometimes when i am not watching a video its freezes and restarts.
Most of the time it happens while watching videos on youtube.

 

[Kaktussoft]

avi,mpg,wma ...what kind of video files? Viewing the same youtube video ALWAYS results in the bsod?
No relevant info what causes the bsod is in the dmp file btw (as far as my knowledge understands)

 

[Kaktussoft]

sometimes when i am not watching a video its freezes and restarts.

Same BSOD stop code?

 

[proxytest03]

avi,mpg,wma ...what kind of video files? Viewing the same youtube video ALWAYS results in the bsod?
No relevant info what causes the bsod is in the dmp file btw (as far as my knowledge understands)

I tried the avi,mpg,wma and other files but none of them created a problem offilne, but some of the youtube videos do create a problem.

 

[Kaktussoft]

avi,mpg,wma ...what kind of video files? Viewing the same youtube video ALWAYS results in the bsod?
No relevant info what causes the bsod is in the dmp file btw (as far as my knowledge understands)

I tried the avi,mpg,wma and other files but none of them created a problem offilne, but some of the youtube videos do create a problem.

What video type DOES give problems in mediaplayer?

Viewing the same youtube video ALWAYS results in the bsod? I mean is problem related to WHICH youtube video you watch?

 

[Kaktussoft]

What video card is in the system? Check "device manager" to find it

 

[proxytest03]

I am not able to find which specific video file creates problem but recently i was watching this video and the computer restart.

How to add password on your hard drive - YouTube

 

[proxytest03]

What video card is in the system? Check "device manager" to find it

Here's a screenshot of my device manager

 

[Kaktussoft]

I am not able to find which specific video file creates problem but recently i was watching this video and the computer restart.

How to add password on your hard drive - YouTube

Try again same video... it crashes again?

 

[proxytest03]

I am not able to find which specific video file creates problem but recently i was watching this video and the computer restart.

How to add password on your hard drive - YouTube

Try again same video... it crashes again?

I played the same video but it didn't restart this time

 

[Kaktussoft]

I am not able to find which specific video file creates problem but recently i was watching this video and the computer restart.

How to add password on your hard drive - YouTube

Try again same video... it crashes again?

I played the same video but it didn't restart this time

So it isn't related to video type at all. It's kind of random... although video related.

Can you uninstall the display adapter now?
Uninstall Device and Device Driver
Do step 9 instead of 8.

Uninstall "AMD Catalyst Install Manager" as well in installed program list.
Reboot afterwards. Then post device management screenshot again with "display adapters" expanded

 

[proxytest03]

Try again same video... it crashes again?

I played the same video but it didn't restart this time

So it isn't related to video type at all. It's kind of random... although video related.

Can you uninstall the display adapter now?
Uninstall Device and Device Driver
Do step 9 instead of 8.

Uninstall "AMD Catalyst Install Manager" as well in installed program list.
Reboot afterwards. Then post device management screenshot again with "display adapters" expanded

Here's the screenshot

the screen resolution has been change from 1600x900 to 800x600

 

[Kaktussoft]

But do you still having problems? Or was it a problem that only happens every few hours, so difficult to test? Please test and report back

 

[proxytest03]

The files which i sent was the last time it happened today.
I ll post the file if it occurs again.

Can i install the display adapters now?

Thanks for helping

 

[Kaktussoft]

The files which i sent was the last time it happened today.
I ll post the file if it occurs again.

Can i install the display adapters now?

Please test first if the generic driver gaves you no problems. So you know it's a ATI driver problem!

Later: To reinstall the driver AMD Driver Autodetect
Click on "Download" and follow instructions on screen. Correct "display adapter" is shown again in "device manager" (maybe you have to reboot).

 

[proxytest03]

Hey,
Thanks man for helping me.
no problem has occurred yet having been watching youtube and no problm yet.
Thanks

 

[Kaktussoft]

Hey,
Thanks man for helping me.
no problem has occurred yet having been watching youtube and no problm yet.
Thanks

Wait a few hours longer to be sure. After that reinstall ATI driver as described earlier