BSOD Please help me to read my dump files

[vietnam]

BSOD ntoskrnl.exe ( nt+71f00 ) ???

Hello everyone,

I am running Windows 7 Utimate 64-bit and I have gotten many random BSOD's while being use on internet . I have opened the dump files. And all of them say that probable cause is: ntoskrnl.exe ( nt+71f00 ).

View attachment 53661

I have attached a .zip file with these dump files too.
I've passed the test of memory, no erreurs was dectected.

Any information very much appreciated.

 

[vietnam]

Please help me, many thanks to you.

 

[vietnam]

who can help me ? (

 

[zigzag3143]

Hello everyone,

I am running Windows 7 Utimate 64-bit and I have gotten many random BSOD's while being use on internet . I have opened the dump files. And all of them say that probable cause is: ntoskrnl.exe ( nt+71f00 ).

View attachment 53661

I have attached a .zip file with these dump files too.
I've passed the test of memory, no erreurs was dectected.

Any information very much appreciated.

You have so many different causes I have to believe it is hardware related. Most likely memory. You checked the memory with what application and for how long.

The DMP cannot determine the offending hardware so we are going to have to approach the problems one at a time

I would

Download memtestx86 and run for at least 5 passes more would be better. It not only tests the memory but will point out if a heat issue exists

Run a system file check
type cmd in search>right click it and run as admin>sfc /scannow
let us know the results as you may need to run it more than one

If you are overclocking STOP. put everything back to default


Let us know if you need help

Ken.

Causes

122509-31730-01.dmp    12/25/2009 7:30:16 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000123    fffff800`028ee7f8    fffff880`02227200    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\122509-31730-01.dmp    2    15    7600    
121309-23368-01.dmp    12/13/2009 4:50:46 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffff683`ff7dd130    00000000`00000000    00000000`00000000    fffff800`028b1dbc    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\121309-23368-01.dmp    2    15    7600    
121209-32619-01.dmp    12/12/2009 4:19:28 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`029fc000    fffff880`029f1e30    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\121209-32619-01.dmp    2    15    7600    
120509-25911-01.dmp    12/5/2009 3:28:56 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffffa80`1b52c010    00000000`00000002    00000000`00000001    fffff800`02933a57    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\120509-25911-01.dmp    2    15    7600    
112909-25194-01.dmp    11/29/2009 4:52:12 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff960`00154f8c    fffff880`053ba910    00000000`00000000    win32k.sys    win32k.sys+c4f8c                    x64        C:\Users\K\Desktop\minidmup\112909-25194-01.dmp    2    15    7600    
110809-21559-01.dmp    11/8/2009 1:26:28 PM    BAD_POOL_HEADER    0x00000019    00000000`00000003    fffff8a0`02463120    fffff8a0`02463120    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\110809-21559-01.dmp    2    15    7600    
110409-32869-01.dmp    11/4/2009 11:28:30 AM        0x00000109    a3a039d8`974d055b    00000000`00000000    cfac6fc3`3867f733    00000000`00000101    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\110409-32869-01.dmp    2    15    7600    
021210-30388-01.dmp    2/12/2010 7:38:34 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff704`40000230    00000000`00000000    fffff800`02aa07f1    00000000`00000002    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\021210-30388-01.dmp    2    15    7600    
021110-37611-01.dmp    2/11/2010 3:50:44 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02ad6105    fffff880`07d571e0    00000000`00000000    Unknown_Module_fffff800`02a61000    Unknown_Module_fffff800`02a61000+71469                    x64        C:\Users\K\Desktop\minidmup\021110-37611-01.dmp    2    15    7600    
021110-27440-01.dmp    2/11/2010 1:45:54 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff900`c2b1a188    00000000`00000000    fffff800`02ba58ed    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\021110-27440-01.dmp    2    15    7600    
020910-28828-01.dmp    2/9/2010 2:29:50 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff900`c2b84000    00000000`00000001    fffff960`00039458    00000000`00000000    win32k.sys    win32k.sys+4da7c                    x64        C:\Users\K\Desktop\minidmup\020910-28828-01.dmp    2    15    7600    
020510-32261-01.dmp    2/5/2010 1:11:10 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000123    fffff800`02aea7f8    fffff880`07288200    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\020510-32261-01.dmp    2    15    7600    
020210-41355-01.dmp    2/2/2010 8:30:58 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    ffffffff`ffffff8b    00000000`00000001    fffff880`0431d09a    00000000`00000000    dxgkrnl.sys    dxgkrnl.sys+7e00                    x64        C:\Users\K\Desktop\minidmup\020210-41355-01.dmp    2    15    7600

OLD DRIVERS THAT NEED TO BE UPDATED

secdrv.SYS        fffff880`04712000    fffff880`0471d000    0x0000b000    0x4508052e    9/13/2006 8:18:38 AM                        
b44amd64.sys        fffff880`04573000    fffff880`0458e000    0x0001b000    0x4562efaa    11/21/2006 7:23:06 AM                        
rimmpx64.sys        fffff880`045ec000    fffff880`04600000    0x00014000    0x45fdfeee    3/18/2007 10:09:34 PM                        
rimspx64.sys        fffff880`04400000    fffff880`04417000    0x00017000    0x46a886a0    7/26/2007 6:33:52 AM                        
rixdpx64.sys        fffff880`03a00000    fffff880`03a57000    0x00057000    0x46a9ccde    7/27/2007 5:45:50 AM                        
VSTCNXT6.SYS        fffff880`05af1000    fffff880`05bbc000    0x000cb000    0x48f69046    10/15/2008 7:52:22 PM                        
VSTAZL6.SYS        fffff880`04a00000    fffff880`04a52000    0x00052000    0x48f69096    10/15/2008 7:53:42 PM                        
VSTDPV6.SYS        fffff880`05833000    fffff880`059a7000    0x00174000    0x48f69189    10/15/2008 7:57:45 PM                        
[CODE]
[CENTER][U][I][B]ANALYSIS
[/B][/I][/U][LEFT][CODE]

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\minidmup\110409-32869-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a4ee50
Debug session time: Wed Nov  4 05:27:12.816 2009 (GMT-5)
System Uptime: 0 days 7:20:12.689
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a039d8974d055b, 0, cfac6fc33867f733, 101}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

[/LEFT]
[/CENTER]

 

[vietnam]

Many thanks to you,

To answer your question :

1. You checked the memory with what application and for how long.

I used memory diagnostic tool on BIOS de DELL. I passed 6 hours to test memory but no erreurs are detected.

Here're 4 image results :

View attachment 53768

View attachment 53769

View attachment 53770

View attachment 53771


2. I've one question on OLD DRIVERS THAT NEED TO BE UPDATED

What exact hardware's names that i must update drivers ?

 

[computersplus]

did you do an update to Windows 7 from Vista?

 

[vietnam]

@ computersplus : No, i installed the new Win 7.

 

[computersplus]

ok system specs would help here make model of PC etc any issues prior to installing 7

 

[vietnam]

@ zigzag3143 : Run a system file check

Here's my result :

View attachment 53779

What do you think about my result ?

 

[zigzag3143]

@ zigzag3143 : Run a system file check

Here's my result :

View attachment 53779

What do you think about my result ?

It fixed a ton of things in your registry. Try running it again

 

[vietnam]

Hello zigzag3143,

I've formatted my drive C, and installed a new Window 7 (64 bits), it runs so normaly in 2 weeks and i've a new BSOD ntoskrnl.exe again, i don't think it come from hardware's problem.

Here's my dump file.

Can you give me some information ?

Thanks you so much.

 

[vietnam]

I ran a system file check. Here's my result :

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

 

[ttran]

Hi ViệtNam

It looks like you haven't updated all drivers that Ken suggested

fffff880`04b4a000 fffff880`04b5e000   rimmpx64 rimmpx64.sys Mon Mar 19 10:09:34 2007 (45FDFEEE)
fffff880`04b5e000 fffff880`04b75000   rimspx64 rimspx64.sys Thu Jul 26 18:33:52 2007 (46A886A0)
fffff880`04b75000 fffff880`04bcc000   rixdpx64 rixdpx64.sys Fri Jul 27 17:45:50 2007 (46A9CCDE)

They are Ricoh memory card reader drivers, please update them rightnow

fffff880`04f77000 fffff880`04fc9000   VSTAZL6  VSTAZL6.SYS  Thu Oct 16 07:53:42 2008 (48F69096)
fffff880`05cdc000 fffff880`05da7000   VSTCNXT6 VSTCNXT6.SYS Thu Oct 16 07:52:22 2008 (48F69046)
fffff880`05a39000 fffff880`05bad000   VSTDPV6  VSTDPV6.SYS  Thu Oct 16 07:57:45 2008 (48F69189)

They are Conexant 56K modem, please update them if you can. I've seen this a lot, don't doubt this is the cause but always good to update.

b44amd64 b44amd64.sys Tue Nov 21 19:23:06 2006 (4562EFAA)

It is your Broadcom NDIS driver, I suspect it is the cause

BUGCHECK SUMMARY:

BugCheck A, {fffffa80239e6010, 2, 1, fffff800029869f7}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )

Followup: MachineOwner
---------
PROCESS_NAME:  chrome.exe

What third party antivirus software are you using?

Regard,

Tuấn

 

[vietnam]

Hi Tuấn,

Thanks Tuấn so much, i use Google Chrome to open page Facebook, at that time i receive this new BSOD, that's the reason why we have a PROCESS_NAME: chrome.exe.
I use Avast! Antivirus.
Do you think it come from Memory ?
I used memory diagnostic tool on BIOS de DELL. I passed 6 hours to test memory but no erreurs are detected.
But i can't use Memtest to test it, i ran it (using Memtest) for 30 minutes and it stop.

Thanks you so much.

Quang Anh

 

[vietnam]

and how can i update Ricoh memory card reader drivers, and Conexant 56K modem ?

I open my Device Manager, and maybe we've their lastest driver ?

Thanks u.

 

[Petey7]

I had the same BSOD you were receiving when i reinstalled 7 a few days ago. I have the same modem and 7 automatically installs the right one. The Ricoh driver you have installed is probably the 32-bit version, as was my problem. Use the application I attach. After it extracts the files, go to where they are extracted to, and select the 64-bit version, instead of letting the installer decide which one to use.
View attachment 85579

 

[vietnam]

Thanks Petey7, i did it, and it said that i'm using the best driver.

 

[Petey7]

Override it. Trust me, it solved my problem completely. I got the idea from another forum where others reported it working for them as well.

 

[ttran]

Override it. Trust me, it solved my problem completely. I got the idea from another forum where others reported it working for them as well.

Thanks for the advise, It is appreciated

Hey Quang Anh, make sure to update the drive date from 2006 that I mentioned, driver that about 4 years old is not good in window 7.
I have seen Avast causing BSODs (not a lot but some). I wonder If you are willing to try Microsoft Security Essential for testing purpose (It is BSOD free). Here is the link:
http://www.microsoft.com/security_essentials
Make sure to uninstall Avast before installing MSE:
avast! Uninstall Utility

Memtestx86 usually take quite long to finish even 1 pass, I would recommend to let it run over night (mine take about 24 hours). If there are any error, you will see red line appear on screen, otherwise your ram is ok
http://www.carrona.org/memdiag.html <---Instruction in detail & link to download memtest86
Hope it's help

Tuấn

 

[vietnam]

Override it. Trust me, it solved my problem completely. I got the idea from another forum where others reported it working for them as well.

Thanks Petey7, i overrded it (clicked OK 3 times to finish it) and hope it will work fine.