BSOD problems

[zigzag3143]

ok i've completed all the troubleshooting steps for hardware from steps 1 to 8 according to the link you guys gave me.

[2-Int] Stop 0x124 - what it means and what to try

won't be able to do step 9 until tomorrow thou... any other ideas guys? has anybody taken a detailed look at the dmp file?

I really appreciate all the help i've gotten far but does anybody have any other suggestions?

Jereld

Is that the only DMP file you have?


BTW these drivers need to be updated

fffff880`07d6a000 fffff880`07d75000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`07eec000 fffff880`07ef2000   RTCore64 RTCore64.sys Wed May 25 02:39:12 2005 (42941D90)
fffff880`07ef2000 fffff880`07eff000   GPU_Z    GPU-Z.sys    Mon Aug 06 10:47:00 2007 (46B73464)

 

[jereld]

hi ken,

i've got 3 other dmp files. the one that you have just analyzed was the one after i updated my bios. the other 3 that you see in this zip file were before i updated my bios.

hmm i've no idea where those drivers are from or what they do. but i'll find them and update them. Thanks ken! do keep me updated if you find more stuff in these dmp files.

thank you
Jereld

 

[BrownCowbell]

For test now, please remove Avast! even tho you have 0x124 hardware problem. This can only help sort things.

 

[jereld]

alright... i'll remove avast! and test out if my system crashes again. but that will have to wait till tomorrow.. its actually almost 4am where i am at. haha!

thanks alot guys! do keep me posted if you can think of anything else! i will check back again when i'm awake.

jereld

 

[jereld]

hi guys,

i've deleted avast and decided to see if anything i've done so far has solved the problem. i went into bad company 2 and 30mins later.. BSOD appears... =/

attached is the latest dmp file.

even though i ran furmark stability test last night, somehow i am still suspecting its a gfx card problem. can anybody verify from the dmp files i've uploaded so far please?

Thank you
Jereld

 

[CarlTR6]

I am perplexed by this one. Your latest dump is still an Ox124 error. I reviewed your drivers and see that you have updated them.

Just by chance, I took a look at one of your drivers that I thought could possibly be a factor, GEARAspiWDM.sys. This driver has to do with Itunes and is notorious for causing BSOD's. Read this article, especially the sixth paragraph down.

You can try uninstalling Itunes and see if your BSOD's go away. Maybe ZigZag or Tews will see something I have missed and have additional insight.

Don't give up!

 

[jereld]

carl, i've uninstalled itunes as you have suggested... went back into BC2 to try it out and it crashed again after playing BC2 for about 45mins to an hour. once again i am suspecting the gfx card is causing the crashes except that i cannot be certain for sure cos like i mentioned, i ran furmark stability test for a good half hour without any problems.

i've read in some other thread that the ati driver caused some fella's system to go into BSOD as well... http://www.sevenforums.com/crashes-debugging/88416-bsod-battlefield-bad-company.html

i'm gonna try that and see how it goes.. but in the meantime, here's the latest dmp file.

You guys have no idea how thankful for this forum and all your help!
Jereld

 

[jereld]

hi all,

unfortunately i'm back again... i cleaned out all my ati drivers and reinstalled the latest ones. the problem still persists...

here's the latest dmp file for your analysis.

i'm going mad man! rah!!

Jereld

 

[jereld]

hi all... sorry for spamming... but the crashes are still occuring.. this time i was running furmark stability test again. the last time i had it running for 20mins.. the temp stabilized at 75 deg (for about 15mins) and i closed it. this time i had it running longer and after 10min the temp stayed at 79deg +-1deg all the way until about the 40th minute. then came the BSOD.

this time the error log is different... it doesn't say 0x124 error.. its now says:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff80002c99831, 0xfffff88002f6b210, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 060310-12308-01.

i've attached the dmp file as well... is this related in anyway to my previous 0x124 errors? or is it just simply me being an idiot and overheating my gpu?

all and any help is much much appreciated! THANK YOU!
Jereld

 

[CarlTR6]

Good morning, Jereld. I am sure sorry the problem persists. The latest dump, the 3b, error is still a hardware error.

Let's try enabling Driver Verifier.Using Driver Verifier to identify issues with Drivers

Please follow these instructions in order to run it:
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Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

[/FONT]

 

[jereld]

good day carl,

thank for the suggestion. i'm gonna have to try that tomorrow cos its actually pretty late now here in singapore and i'm gonna call it a night. thanks once again and have an awesome day!

Jereld

 

[CarlTR6]

Thanks, Jereld. See you later.

 

[jereld]

hi all!

thanks for all your help the past couple of days! i decided to call in the heavy artillery and asked a computer engineer friend to have a good look at the system to see what went wrong... we went along the same lines as you guys have suggested and at the end of it all, we overlooked a very basic yet highly crucial problem.

it seems like everything has been caused by an overheating of the system. perhaps the ventilation design of the casing or the lousy built in fan that came with the case... anyway, i changed the built in fan and added in 2 more just to be sure. temperature ratings improved vastly however my cpu still heated up till 78deg celsius which led us to conclude (since the cpu fan was running at over 3000rpm) that there is some problem with the thermal paste application or something happened during installation. this would also explain why my cpu is at 45deg celsius during idle mode as well (i thought it was normal because of the incredibly hot ambient temperature here in singapore).

what are your thoughts on this as the problem? do you guys think this is the likely cause of the crashes?

its now too late in the night for anywhere selling thermal paste to be open. i shall have to watch the cpu temp in the meantime and wait till can have the thermal paste reapplied. will update again if it solves the problem but in the meantime do let me know what you think of this conclusion.

thank you!

Jereld

 

[CarlTR6]

Thank you for keeping us updated.

Overheating can definitely cause BSOD crashes and your error codes pointed to hardware problems. In Tew's post, in the link he gave you -

2-Int] Stop 0x124 - what it means and what to try

overheating is item #2 on the list of things to check. So this could easily be the cause of your problem.

I hope this gets you sorted out. Do let us know. My fingers are crossed!

 

[jereld]

hi guys,

i'm just wondering how much of a difference would reapplication of thermal paste make? cos i've not had the time to buy it and as a quick fix, i opened up my casing, turned on my air-con and blasted a standing fan directly at it.

the core temp went down from between 81-85deg to around 71-76 deg (the 4 diff cores each gave a diff temp according to speedfan). however, at the lowered temp of 71 -76 deg, the system still crashed. the optimal temp of the processor according to intel is 72.7 deg. turning on the aircon and full blasting a fan at it brought the temp down by 10deg but didn't help. =/ and considering that in real day application, i wouldn't be opening my computer case, turning on my aircon and blasting a fan at it. so what i'm wondering right now is, would thermal paste make that much of a difference to bring the core temp down to its 60s at full load? that would mean bringing down the temp by almost 20deg (under normal conditions without the aircon and fan). and taking into consideration that right now, there IS thermal paste between the heatsink and processor and i am only SUSPECTING that it is not applied evenly/properly.

any advice on this?

Jereld

 

[CarlTR6]

I will get some help to answer this. I am no expert on heatsinks.

 

[theog]

New thermal paste would do no harm.

May be look at better heat sink & fan.

 

[pebbly]

either Ac3 or AS5 are 2 of the best thermal pastes on the market , apply one rice grain size to the centre of the cpu and spread out evenly over the surface , it can take a bit of time for the thermal paste to go through its heating/cooling cyole to become effective http://www.arcticsilver.com/#

 

[WindowsStar]

Yes to heatsink paste.

This is a great product, works very well and does not cost much.
Welcome to Corsair :: H50 Product Information

 

[jereld]

hey guys,

thanks so much for all your help! i've reapplied some thermal paste and its effects are amazing! lol! i'm running Prime95 torture test for the past half hour. speedfan is showing my temp has stabilized at 65 (even thou it has some other temp readings hovering ard 75deg +- 1) the control center utility that came with my mobo shows a stable temp at 68 to 69. i understand that its still a little on the high side but i guess everything seems stable for now. i'm gonna leave the torture test on for another half hour and and see how it goes before i call it a night.

thanks Carl for all ur help this entire week! and thanks everyone else you guys have all been a great help! =)

Jereld