Solved BSOD Random (after Win 7 system updates?)

[z007]

Hello helpers,

Recently my laptop (Dell Latitude E6410 - Win 7 64 - Intel i7 - 8 GB RAM) is getting BSOD. Also after starting it, it takes long time to come to teh desktop screen after logon. Randomly after the desktop seen, I cannot launch any application, and when checked, not all services are seen in the task manager. I need to reboot again, and I can run the program.

The dump files are attached for reference.

Quick notes:
1. RAM is upgraded from 4 GB to 8 almost after the Windows updates. I ran memtest86+ and there were no errors.

2. I updated BIOS too after BSODs, but no difference.

3. I have downloaded some new drivers (Intel chip, network etc.) but have not applied them as there are so many (Dell recommended), but will do based on BSOD analysis.

I have full admin rights, and run with an ID having Admin rights.

Any help much appreciated.

Thank you very much in advance,

 

[Arc]

Welcome aboard,z007.

The cause of your current crashes is Intel Matrix Storage Manager (an obsolete storage solution by Intel, Replaced by Intel Rapid Storage Technology, and never necessary to run a computer), the driver date is June 2010.

Uninstall it at first.

And, if USB Selective Suspense is enabled, disable it.

Let us know the results.

 

[z007]

Hi Archie,

Thanks for the reply. I looked under Add/Remove program as well as in the Device manager, but I don't see "Intel Matrix Storage Manager" or "Serial ATA: Intel Matrix Storage Manager Driver". How do I uninstall it?

The USB Selective Suspense was Enabled, I 'Disabled' it. Will report the effect of USB change later. I have also disabled some virtualbox network interface to rule out anything else.

 

[Arc]

In the add/remove programs list, select intel matrix storage and uninstall it.

 

[z007]

Little strange, but there is no such driver listed! Searching for 'matrix' brings nothing, searching for 'intel' show three items (with installed on date):

1. Intel Turbo Boost Technology Driver (8/9/10)
2. Intel(R) Network Connection Drivers (8/9/10)
3. Intel(R) PROSet/Wireless WifiSoftware (5/25/10)

Must add that disabling USB Selective Suspense seems to have helped as did not see any BSOD so far.

Thanks again,

 

[Arc]

There is iAstorV.sys in your dump, as a cause of the crash.
ok, let me have a look....
upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

 

[z007]

Archie,

Sincerely appreciate your input and effort in resolving this issue.

I have attached the info file 9along wit additional DMPs). After USB change, I got more BSODs. What I noticed is when I boot in Safe mode it is fine, but in Safe mode with Networking (or a regular boot) does create problems (either BSOD or not all services start and I can't run any program). So, I thought it could be some network driver. I have updated the Intel drivers (the info file is the latest after all the driver updates). Now in a regular boot, after the login (takes while to get to the desktop), the system crashes immediately so I can't use it I am using another PC to upload and update this post at this time.

Again, thanks.

 

[Arc]

z007, sorry for the late reply, I was facing some troubles with my net connection. Please upload your latest dumps after the network driver update, I want to see it, if there is a cause found.

Saying again, sorry for the late reply.

 

[z007]

Hi,

You don't have to be sorry. I understand you are helping us out on a volunteer basis, and kudos to your effort.

OK, as an update, I did update the Intel and Nvidia drivers using the intel and nvidia driver update utility tool they provide. On top of that I also ran the laptop in the clean boot mode (disabled all the services except MSFT ones). I ran for two days, and I do not have any crashes right after login, so that's a good thing. However, when I put the pc on sleep overnight (>4-5 hours), I saw that on wake up it showed it was crashed. unfortunately, my settings must have been changed so I do not have the dmp file. (I have activated checked it, the settings are fine, but no dmp file was created!)

I have set the power options to 'Balanced', and kept the default values. as a result, the USB Selective Suspense is 'Active' now, should I change it back to disable? (at least there is no BSOD after login, so I was wondering it causes crash on sleep/wake)

So, we are progressing, but something is missing. Let me know what do you think on starting other services (which I have currently disabled).

Thanks,

 

[Arc]

Disable the usb selective suspense.

I wish the sleep issue will not be there anymore.

 

[z007]

OK, disabled for battery and Power options. Let's see how it goes overnight ...

 

[z007]

For the last two days, no BSOD!!! Thanks a lot Archie.
I am going to start each service separately and see if anything breaks it. Within a week, we will mark this 'solved'.

Thanks again,

 

[Arc]

You are welcome Wish you the best of luck!

 

[z007]

Everything is working fine. As a summary, the issue was solved by updating all the drivers, running Malware checker, and disabling USB options.

 

[Arc]

Nice to know