Solved BSOD randomly during use/on shutdown/ reboot during memtest. >:(

[tomandzuza]

Hello everyone,
I've been trying to figure out what is going on with my fiances computer.
Yesterday when she tried to shut down it gave a BSOD with this info:
"
irql_not_less_or_equal

...

stop: 0x000000D1 (0xFFFFF8801D60400, 0x0000000000000002, 0x0000000000000006,

0xFFFFF88001D60400)

ntfs.sys - address FFFFF8801D60400 base at FFFFF88001c3D000, DateStamp 4a5bc14f
"

After searching around I've been seeing countless causes and fixes for people having this issue but I can't pinpoint what is causing this one.
I've tried cleaning the registry, updating hardware drivers for graphics, and running memtest.

The BSOD is now happening during use pretty often, I can't download any new drivers or do any scans because it just BSODs on me. When I try to run memtest, it will randomly just restart the comp and have to start the test over. This doesn't seem to have a consistent interval either, sometimes it restarts right away or after 2 hours of testing.
The computer won't even start without having 2 ram cards in, so I don't understand the instructions on other posts stating to test one card at a time.


Let me know if there is any more info I can provide. Thanks : )

 

[Northernsoul55]

Hi and welcome to SF,

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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff800034a8240, 0, ffffffffffffffff}
Probably caused by : memory_corruption ( nt!MiReplenishPageSlist+c0 )
Followup: MachineOwner
---------
1: kd> !analyze -v
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* *
* Bugcheck Analysis *
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KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.

Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
Unable to verify timestamp for aswSP.SYS

Faulting drivers: aswSnx.SYS, aswSP.SYS
Relates to: Avast AV
Please uninstall Avast as it is causing issues:

:ar: http://www.avast.com/uninstall-utility

As an alternative install Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

:ar: Microsoft Security Essentials - Microsoft Windows

Also please remove Zone Alarm. Also remove any registry cleaners from your system.

I also noticed the following outdated driver:
Faulting driver: nvlddmkm.sys
Relates to: Nvidia drivers

Update you Nvidia drivers, choose option 2:

:ar: http://www.nvidia.com/Download/index.aspx

Your BIOS is rather outdated:

[BIOS Information (Type 0) - Length 24 - Handle 0005h]
Vendor Intel Corp.
BIOS Version WBIBX10J.86A.0293.2010.0419.1819
BIOS Starting Address Segment f000
BIOS Release Date 04/19/2010
BIOS ROM Size 200000

Also update your BIOS to the latest version, found here:

:ar: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%C2%AE+5+Series+Chipset+Boards&ProductProduct=Intel%C2%AE+Desktop+Board+DP55WB

Run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (note the space between SFC and /scannow)

:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

If all of the suggestions above do not resolve your issue then please run memtest.
Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Post back any results / observations

Cheers Dave

 

[tomandzuza]

Thanks Northernsoul55,
We have done everything you suggested except the BIOS update, as we were worried the computer might blue screen during the update. If that happened I would assume it would totally mess things up for the BIOS. So far things seem stable, haven't had any blue screens today yet. So we may try to do the bios update tomorrow.

We also had trouble with that Zone Alarm program. The folder was in program files, but it was empty. There are a couple entries in the registry but I didn't know how to safely remove them. I noticed I had the same entries on my computer as well.

We were also wondering about avast, is it not a good program? We've always used it as our antivirus, it seems to catch stuff pretty well. We did remove it from her computer, though I have it on mine as well.

Anyway thanks again for the help, you're awesome!

 

[Northernsoul55]

Hi,

Thanks for the feedback

Good thinking Batman on the BIOS....hold off on updating it for now.

For Zonealarm download ccleaner:

:ar: http://www.filehippo.com/download_ccleaner/

Once installed, run it and select Tools and click Uninstall and look for Zone Alarm and uninstall.
Then click Registry and scan for issues, once done click fix selected issues. It may ask you to back
up the registry, click no.

Avast is a good program, I used to use it without any problems, but a driver used by Avast
is contributing to your BSOD's, you could try uninstalling / reinstalling, that may correct the issue.
Then if issue persists, install MSE.

Hope this helps, let me know any outcome
Cheers

Dave

 

[tomandzuza]

So its been about a week now, so far no more BSODs. So I'm gonna hope that its all good : )
Thanks a bunch again for your help Dave!

 

[Northernsoul55]

Good news...glad to help
please mark the thread solved if you feel your issue has been resolved
cheers
dave