BSOD randomly when playing Garry's Mod

[fyrtower]

I played the game today, and randomly I got BSOD. I took note of the error report from Windows when the PC returns to the desktop after restart.
Note that these are in Danish, due to the system being Danish.

Report on the first error:
Problemsignatur:
Navn på problemhændelse: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Landestandard-id: 1030

Flere oplysninger om problemet:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600010CA6F
BCP3: FFFFF88006EA1080
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Filer, der hjælper med til at beskrive problemet:
C:\Windows\Minidump\103012-24788-01.dmp
C:\Users\SharkGaming\AppData\Local\Temp\WER-57189-0.sysdata.xml

Læs erklæringen om beskyttelse af personlige oplysninger online:
Erklæring om beskyttelse af personlige oplysninger for Windows 7 - Microsoft Windows

Hvis onlineerklæringen om beskyttelse af personlige oplysninger ikke er tilgængelig, kan du læse den erklæring om beskyttelse af personlige oplysninger, som er offline:
C:\Windows\system32\da-DK\erofflps.txt



After this I updated the Nvidia Graphics Driver, as I thought that could be a possible cause. When loading my saves in Garry's Mod, another BSOD wanted to say hi to me. Again, I took notes:
Problemsignatur:
Navn på problemhændelse (Name of problem): BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Landestandard-id (Country-standard ID): 1030

Flere oplysninger om problemet (More information on the problem):
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880044759F8
BCP3: FFFFF88004641698
BCP4: FFFFF88004640EF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Filer, der hjælper med til at beskrive problemet (Files that can help):
C:\Windows\Minidump\103012-38579-01.dmp
C:\Users\SharkGaming\AppData\Local\Temp\WER-62057-0.sysdata.xml

Læs erklæringen om beskyttelse af personlige oplysninger online:
Erklæring om beskyttelse af personlige oplysninger for Windows 7 - Microsoft Windows

Hvis onlineerklæringen om beskyttelse af personlige oplysninger ikke er tilgængelig, kan du læse den erklæring om beskyttelse af personlige oplysninger, som er offline:
C:\Windows\system32\da-DK\erofflps.txt


My PC specs are as follows:
Intel Core i7 3770K @ 3.50GHz
MSI GTX 560 Ti TWIN FROZR
MSI Military Class III Z77A-G43
8192 MB RAM (Currently don't know where to find the exact model and clock speed)

The files from the program used to grab all the dump files are attached here.

 

[Arc]

Welcome aboard.

• Download and install Driver Fusion.
• Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
• Boot normally now. Go to Drivers - Download NVIDIA Drivers, go to Drivers > Beta and Legacy, and search for NVIDIA DRIVERS 306.23WHQL, and install it.

Let us know how it worked.

 

[fyrtower]

Thanks for the welcome
Just a little question: Why exactly 306.23? What do I do when another new (after the one I've just installed) update comes out? Just stay on 306.23 or update? Also, just to note, the BSOD happens randomly, or so it seems. When I've completed this process, I can't tell the results instantly. I just tested Garry's Mod again after posting this topic, but it didn't BSOD there.
I'll let you know if anything happens, or if there has gone alot of time without BSOD.

 

[fyrtower]

Alright, report time.

I did as you said, and installed Driver Fushion, then booted in Safe Mode. In Driver Fushion, I had 3 Nvidia components. One called Chipset, another called PhysX and a third called Vis (Danish and means "Show"). I marked them all red, and clicked the Delete button at the bottom. It made a list of files and prompted a restart. I did, and when I came back, everything was zoomed, just like Safe Mode. I counted on it being because of the lack of GPU driver.

Now this is where the wierdness starts:
In Driver Fushion, the 3 Nvidia options was still there. I didn't delete again, as I thought that was just a list, and it may still be. But when I downloaded the 306.23 driver and when it was finished installing (Did the Advanced option and chose Clean Install, just to be safe), it reported that the a PhysX of either the same version or higher was installed, meaning that it didn't need to install the 306.23 one. (This may be from the 306.97 driver I installed before). Can this make the problem persist, as the PhysX wasn't completely removed?

 

[Arc]

I guess that will not be a problem, as I also have got the same result when I tried to roll back to this one.....

Observe the system now, let us know the situation.

 

[fyrtower]

Got another BSOD. I don't know if it has anything to do with the Nvidia driver. The error was PFN_LIST_CORRUPT and the details are:
Problemsignatur:
Navn på problemhændelse: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Landestandard-id: 1030

Flere oplysninger om problemet:
BCCode: 4e
BCP1: 0000000000000002
BCP2: 0000000000049218
BCP3: 000000000021EFFF
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Filer, der hjælper med til at beskrive problemet:
C:\Windows\Minidump\110112-53009-01.dmp
C:\Users\SharkGaming\AppData\Local\Temp\WER-129995-0.sysdata.xml

Læs erklæringen om beskyttelse af personlige oplysninger online:
Erklæring om beskyttelse af personlige oplysninger for Windows 7 - Microsoft Windows

Hvis onlineerklæringen om beskyttelse af personlige oplysninger ikke er tilgængelig, kan du læse den erklæring om beskyttelse af personlige oplysninger, som er offline:
C:\Windows\system32\da-DK\erofflps.txt

I have also used the program again, though I don't know if it grabs all the old files too.

 

[Arc]

Not told it earlier ... but now it is the right time.

► AVG is making your system crash.

fffff880`0c707250  fffff880`02cfd100Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x24100[/COLOR]

Uninstall them all using AVG Removal Tool:

• Start Menu\Programs\AVG
• Start Menu\Programs\AVG PC TuneUp

Then, first run a complete virus scan.
http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

And, use Microsoft Security Essentials - Microsoft Windows as your antivirus; free MBAM as the on demand scanner.

► Do one more thing, have your storage devices checked. As there are some ntfs errors.

fffff880`0c706ec8  fffff880`01261020 [COLOR=Red]Ntfs!NtfsInitializeIrpContext+0x60[/COLOR]
fffff880`0c706ed8  fffff880`0126287e [COLOR=Red]Ntfs!NtfsInitializeTopLevelIrp+0x3e[/COLOR]
fffff880`0c706f18  fffff880`012d76d0 [COLOR=Red]Ntfs!NtfsFsdFlushBuffers+0x104[/COLOR]
fffff880`0c706f88  fffff880`0127fe2f [COLOR=Red]Ntfs!NtfsIoCallSelf+0x11f[/COLOR]
fffff880`0c706ff0  fffff880`012f0a40 [COLOR=Red]Ntfs! ?? ::NNGAKEGL::`string'[/COLOR]
fffff880`0c706ff8  fffff880`01355bff [COLOR=Red]Ntfs! ?? ::NNGAKEGL::`string'+0x1ca4c[/COLOR]
fffff880`0c707000  00000000`00000000

1. Update your SSD's Firmware
2. Reseat the sata and power.
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the results.

 

[fyrtower]

Alright, I'll do this whenever I can. But is it AVG in general, or only PC TuneUp? I have used AVG as my antivirus for a long time without errors. Is it safe to try only unistalling TuneUp, and then install AVG fully in the next BSOD, if it comes? Also, if I do use Microsoft's, should I keep with it, or can I come back to AVG?

As for the storage devices, I don't have any SSD, it's an HDD, or so I've been told by those who made the PC. They also gave me 2 years warranty, if I don't cause any problems. That makes me not want to reseat the power supplies (I have little experience of the insides of a desktop, and literally no experience in building/modifying). Is it required, or can I skip. Maybe I can get the company who made it do the hardware stuff, which'll make me keep the warranty.

But thanks for the quick reply!
I'll do most of this as soon as I can. And sorry if I'm asking alot of questions, that's just how I am

 

[Arc]

If AVG haven't caused any problem earlier, you are just lucky, but such a luck, sadly, does not continue for long. AVG is a villain for any computer system, it may cause strange issues there. And, as an antivirus, it is crap.

You need to uninstall it. Otherwise there is no way to recover those crashes, simple, ans crystal clear.

What I have supplied you is totally free, most light to the system, never make a crash, and best in AV performance.

As it is not a SSD, skip the first step. Follow the others. If it is just a file system error (as I am gusseting), warranty is of nothing to do here. It is not damaged, just the file system got corrupted.

Any more questions ?

 

[fyrtower]

Yes one more thing: The AVG remover doesn't seem to remove PC Tuneup. I still have the program and folder :/

 

[Arc]

Uninstall it from Control panel> Programs and features.
The remover removes the AV only.

 

[fyrtower]

Alright, the chkdsk reported no errors at the end when the system restarted (did the start on restart option). That Seagate tool sounds to me like chkdsk. Is it an alternative or should I do it? And thanks for the fast replies.

Oh, and is it safe to return to the newest Nvidia driver?

 

[Arc]

First I am answering your question ....
1. Seatools does the same thing apparently as chkdsk does, but it does it deeper and with some other dynamics, there are a variety of tests.

2. No, wait for another update by nVidia. Till date, there is no further update.

Now answer my questions
1. Have you uninstalled AVG completely?

2. What is the situation after uninstalling it? Is it still crashing?

If so, go for seatools. If not, dont need anymore.

So, let us know the situation.

 

[fyrtower]

It's funny, because I just read the mail notification on my iPod while waiting for Garry's Mod to load a server. The I Alt-Tab'd out of it and opened Chrome to reply here. As soon as Chrome was loaded, I chrashed with the error MEMORY_MANAGEMENT:
Problemsignatur:
Navn på problemhændelse: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Landestandard-id: 1030

Flere oplysninger om problemet:
BCCode: 1a
BCP1: 0000000000008886
BCP2: FFFFFA8001801AD0
BCP3: FFFFFA80028CD310
BCP4: 0000000000000605
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Filer, der hjælper med til at beskrive problemet:
C:\Windows\Minidump\110212-38563-01.dmp
C:\Users\SharkGaming\AppData\Local\Temp\WER-60746-0.sysdata.xml

Læs erklæringen om beskyttelse af personlige oplysninger online:
Erklæring om beskyttelse af personlige oplysninger for Windows 7 - Microsoft Windows

Hvis onlineerklæringen om beskyttelse af personlige oplysninger ikke er tilgængelig, kan du læse den erklæring om beskyttelse af personlige oplysninger, som er offline:
C:\Windows\system32\da-DK\erofflps.txt

It's wierd, because all my 5 crashes since this started has always had Garry's Mod/Team Fortress 2 AND Google Chrome open in the background at the same time. And Skype, cause that's always open.

As to your question, both the AV and the Tuneup has been removed, searching in the start menu only reveals the shortcuts, some files in /AppData/Local/Temp and some files for the desktop Gadget.

I have had this MEMORY_MANAGEMENT chrash before, which was caused by some hardware errors in the RAM. Under the warranty, I got them replaced with some new ones, and they ran a Memtest to make sure that there was no errors on the new ones. There was not.
I have grabbed it all again, and attached to this post.

 

[Arc]

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Run memtest for at least 8 passes, per slot per RAM module.

Let us know the results.

As the memory management crash is continuing, we should verify the RAM.

 

[fyrtower]

Just got another BSOD today. I haven't had the time to run that memtest, but I'm going to do it when I get a reply to this question: I cannot remove the RAM-modules and have one at a time in the PC. Is it fine to have all my modules in place at the time of the memtest? If not I'll have to have the company do it for me so that it doesn't void my warranty. This does go under it, so I can just make them do it.

As to the BSOD today:
Problemsignatur:
Navn på problemhændelse: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Landestandard-id: 1030

Flere oplysninger om problemet:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600015CA6F
BCP3: FFFFF880047DC080
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Filer, der hjælper med til at beskrive problemet:
C:\Windows\Minidump\110512-18267-01.dmp
C:\Users\SharkGaming\AppData\Local\Temp\WER-45068-0.sysdata.xml

Læs erklæringen om beskyttelse af personlige oplysninger online:
Erklæring om beskyttelse af personlige oplysninger for Windows 7 - Microsoft Windows

Hvis onlineerklæringen om beskyttelse af personlige oplysninger ikke er tilgængelig, kan du læse den erklæring om beskyttelse af personlige oplysninger, som er offline:
C:\Windows\system32\da-DK\erofflps.txt

Files has been grabbed and attached.

 

[Arc]

Update the Atheros network adapter driver.

 lmvm athrx
start             end                 module name
fffff880`03c34000 fffff880`03dba000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
 [COLOR=Red]   Image name: athrx.sys
    Timestamp:        Wed Nov 24 05:41:58 2010 [/COLOR](4CEC584E)
    CheckSum:         00187FE1
    ImageSize:        00186000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from ATHEROS drivers for Microsoft Windows (Atheros?????).

Update your display driver.

• Download and install Driver Fusion.
• Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
• Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.

Let us know the results.

 

[fyrtower]

Hmm. That's wierd. I don't even have Atheros, my network adapter is ICIDU. And if I do have Atheros, I don't even know which one. It wasn't listed in the specifications of this PC. And about the display drivers, you told me half a week ago to do exactly the same, and I did it, so I already have that particular Nvidia driver :/

 

[Arc]

Sorry, but I said it, coz I found this one in your dump.

fffff880`047dc458  fffff880`03d5599fUnable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x12199f[/COLOR]

I am asking foe some more help, probably I am doing something wrong there.

 

[fyrtower]

I do have the athrx.sys, but I don't think I have an Atheros hardware/software. Just tell me what to do, whenever you find out
The faster, the better. As for the memtest, what do I do there? Just run it with all the modules in place?