BSOD REFERENCE_BY_POINTER when resuming from sleep

[gemisigo]

Hi,

In the last 10 days I got several BSOD REFERENCE_BY_POINTER. It does not always happen but I couldn't find any patterns so far except that every time it occurred, the machine was resuming from sleep.

I tried to read & analyze the minidumps with WinDbg but I'm not very familiar with it and the only thing I figured out is that it blames mountmgr.sys for the mess. I've attached the collected information.

Any advice about how to get rid of it is welcome.


Thanks,

Gem

 

[koolkat77]

 Clean boot

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Remove Kaspersky as a test, and replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

• Double click and open my computer.
• Right click on desired drive and hit properties.
• Click on tools tab and Check now.

Read complete instructions on the tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

Other Tests:

 

• Upload a screenshot of your hard disk using Crystal Disk Info.
• Make a hard drive test from the hard drive manufacturers website.
• Test your Hard Drive with SeaTools.

Temp Monitoring

Check for heating issues using Speccy or HWMonitor.

• Speccy - System Information - Free Download
• HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Upload a screen shot with either of the tools: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html