BSOD related to Kernel-Power

[ChessPlayer]

Hi guys,

I have been recently getting the infamous BSOD every time I want to resume working on my laptop after it is set to sleep. Windows Event Viewer shows a number of Critical events, all of them indicating Kernel-Power as source, event ID 41. I'm attaching the details as instructed.

Thanks a bunch in advance!
ChessPlayer

 

[koolkat77]

Software Concern

Please uninstall the following program:

Start Menu\Programs\Babylon	Public:Start Menu\Programs\Babylon	Public

Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Security App

What security software do you use? I see none listed but if you do have any antivirus (avast!, avg etc) please remove them for the time being. List of uninstallers here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

   Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Virus check

Scan your system with the following:

Kaspersky TDSSKiller How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner One-time virus scanner free with ESET online scanner

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
2. Disk check for errors on the hard drive - http://www.sevenforums.com/tutorials/433-disk-check.html
3. Troubleshoot applications by a clean boot - http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
4. Memtest86+ paying close attention to part 3 - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

Temperature

For monitoring heat of the system, use Speccy or HWMonitor:

Speccy System Information

HWMonitor

 

[koolkat77]

Part 2

Go to this link: Intel® Driver Update Utility
Click on Check you system for latest updates
*needs java*
Download and install them one by one

This is for information purposes only. The drivers in red should be updated. If updating does not help, remove them.

PBADRV.sys Tue Jan 8 00:52:14 2008 (478274DE)
PBA Support Driver from Dell
http://www.carrona.org/drivers/driver.php?id=PBADRV.sys

dne2000.sys Tue Nov 11 06:59:21 2008 (4918D8E9)
Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
http://www.carrona.org/drivers/driver.php?id=dne2000.sys

CdpPacket.sys Fri Dec 5 08:29:23 2008 (49389203)

CdpPacket.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

The below is for information purposes only. Contains relevant information from the blue screen analysis:

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Fri Apr 26 08:18:18.585 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\042613-20904-01.dmp]
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
System Uptime: 0 days 4:10:24.017
Probably caused by : ntkrpamp
BugCheck 9F, {3, 85488230, 83330ae0, 85751f00}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 85488230, Physical Device Object of the stack
Arg3: 83330ae0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: 85751f00, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrpamp
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[ChessPlayer]

Many thanks, KoolKat77!

Probably I should have mentioned this in the first place - this laptop is my work laptop and even though I have administrative privileges, I will need to check to what extent I can follow all the recommended steps, especially the ones related to uninstalling and installing stuff.

I was expecting something more simple such as, "this XYZ driver is the one causing the problem". Since I have found out it is really more complex stuff then I will be careful in order not to mess anything up.

In the meantime - this computer has Trend Micro OfficeScan installed as part of the coprporate software.

I'll check and get back to you.

Thanks a bunch again!
ChessPlayer

 

[koolkat77]

So were the issues resolved?

 

[ChessPlayer]

No, unfortunately. I see that when the laptop comes out of sleep mode, Wi-Fi is no longer working and it won't work no matter what I do so I am forced to reboot.
Problem is that it is a corporate laptop so I cannot keep installing and uninstalling unauthorized stuff.
Is there any way to know if any of the drivers installed is corrupt or causing problems?
Thanks!

 

[koolkat77]

Please upload the new reports.