BSOD - Screen goes black and upon restart tells me I got a blue screen

[lovlycris]

This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

 

[karlsnooks]

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the “critical update” procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.
Install ALL other Optional Updates.
Use the “critical update” procedure.

UPDATE GOLDEN RULES
Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER
Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.

 

[Anthony]

Probably caused by : nvlddmkm.sys Update Nvidia Graphics Driver: Drivers - Download NVIDIA Drivers

 

[lovlycris]

Thank you both, seems like I have a lot of updates I have to do, I'll get back when I'm done.

 

[karlsnooks]

excellent Matt and let us know the performance afterwars.

 

[lovlycris]

Updated my graphics card driver to the most recent and up to date on the windows updates as well and the problem still persists. @karlsnooks ,you said I have to upload a file in order to make sure I'm completely up to date?

 

[karlsnooks]

Matt,
Attach the two .TXT files which the script puts on your desktop.

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

# ************************************************************
# Places InstalledUpdates.txt on your DESKTOP
# Places NotInstalledUpdates.TXT on your DESKTOP
#
# Hidden updates are ignored.
# ************************************************************

Try
{
   $error.clear()
   $file = "$env:userprofile\Desktop\InstalledUpdates.TXT"
   If (test-path -path $file) {del $file}
   $update = new-object -com Microsoft.update.Session
   $searcher = $update.CreateUpdateSearcher()
   write-host "`n`n Patience. I'm slowly, but steadily working on fetching the list of installed updates.`n`n"
   $pending = $searcher.Search("IsInstalled=1") 
   foreach($entry in $pending.Updates) {
     IF ($entry.IsHidden -ne $true) {
       "Title: " + $entry.Title | Out-file -append $File
       "Downloaded? " + $entry.IsDownloaded | Out-file -append $File
       "Description: " + $entry.Description | Out-file -append $File
       foreach($category in $entry.Categories) {
           $d + "Category: " + $category.name | Out-file -append $File }
       "" | Out-file -append $file } }
   If ((Test-Path -path $file) -eq $false) {"No updates have been installed." | Out-file $file} 
# Now to check the uninstalled updates that aren't hidden
   $file = "$env:userprofile\Desktop\NotInstalledUpdates.TXT"
   If (test-path -path $file) {del $file}
   $update = new-object -com Microsoft.update.Session
   $searcher = $update.CreateUpdateSearcher()
   write-host "`n`n Patience. I'm slowly, but steadily working on fetching the list of uninstalled updates.`n`n"
   $pending = $searcher.Search("IsInstalled=0") 
   foreach($entry in $pending.Updates) {
   IF ($entry.IsHidden -ne $true) {
       "Title: " + $entry.Title | Out-file -append $File
       "Downloaded? " + $entry.IsDownloaded | Out-file -append $File
       "Description: " + $entry.Description | Out-file -append $File
       foreach($category in $entry.Categories) {
         $d + "Category: " + $category.name | Out-file -append $File }
       "" | Out-file -append $file } }
   If (-not(Test-Path -path -$file)) {"There are no uninstalled updates which are unhidden." | Out-file $file} 
}
Catch { "Unable to fetch update list from Microsoft site" }
Finally { "End of script"; EXIT }

EXIT
EXIT

 

[lovlycris]

Done

 

[karlsnooks]

am playing catchup. Will be back in 30-60 minutes karl

 

[karlsnooks]

Matt,
Am almost ready to plunge into your bsods.

Need you to update your system specs which helps all of us to help you.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

================================
================================

Are your BSODs still occurring?

If yes, then post a fresh sevenforums.zip file, as your newer dumps may reflect a differenet proble now that all is current.

As a matter of question, what method did you use to update your nvidia drivers?

 

[lovlycris]

Updated my system specs and yes, they are still occurring but I have found out when they usually happen is during youtube vids, I can't even get through two videos without having a BSOD.

 

[karlsnooks]

Will be a little while before I can view the new results.

In the meantime, whenever you get ready to view a youtube video, exit from all other programs.

 

[karlsnooks]

You never told me how your updated your nvidea driver.

Follow the procedure in this link, except:
Do NOT use the DriverSweeper which sometimes eliminates needed drivers.
After you've updated then restore that setting about not using Microsoft for updates.

nVidia Driver Cleanup Guide | Captain Debugger

 

[karlsnooks]

Here is the nvidea download site:
NVIDIA Driver Downloads - Automatically Detect NVIDIA Products

 

[karlsnooks]

Matt,
Use this procedure so that your minidumps end up on your computer in the preferred location:

[FONT=&quot]MEMORY DUMPS - REQUIREMENTS[/FONT]


Enable automatic management of the Paging file
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced tab, Startup and Recovery section, Settings |
System Failure section | checkmark Write an Event to the system log
| uncheck Automatically restart |


Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump| OK

If Overwrite any existing file is checked, then:
Ø Under Write debugging information, select Kernel memory dump
Ø Uncheck Overwrite any existing file
Ø Under Write debugging information, select Small memory dump
Ø OK button
If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps
· WINDOWS ERROR REPORTING SERVICE must NOT be disabled!
· WIN | Services.msc | Enter
· Under Name, locate Windows Error Reporting Service
· If Status is not Started, then
Right-click on Windows Error Reporting Service |choose START
· If Startup Type is not Automatic, then
Right-click on Windows Error Reporting Service |
choose Properties | General tab |
set Startup type to Automatic
· Close Services.msc (I like to use ALT + F4)

After a crash, the minidump file will be in %SystemRoot%\Minidump
%SystemRoot% is generally C:\Windows

 

[karlsnooks]

Matt,
Please read up on your error here:
http://www.sevenforums.com/crashes-debugging/241784-nvlddmkm-sys-crash.html#post2019707

 

[karlsnooks]

matt,
your bios is old. your version A06. Current version: A12.

Here is link to the everything you will need to update your bios:
http://www.dell.com/support/drivers...iverFileFormats?c=&s=&cs=&l=&DriverId=R250485

 

[karlsnooks]

here is a link to all of the drivers for your computer.

I suspect that all of yours are not current.

Drivers and Downloads | Dell [United States]

Just be sure to specify Win 7 32 bit as the OS.

 

[lovlycris]

Updated my BIOS, did the driver cleanup for my NVIDIA drivers and followed the instructions for the memory dumps but i'm a little confused as to what drivers you want me to download from your most recent post, and what you mean by "read up" on my issue (should I follow the instructions given in the forum with the similar crash?).
Watching youtube videos with only a single open tab and no other programs open seems to reduce the probability of the BSOD, but does not eliminate it entirely.

Ive also attatched another .zip after following the memory dumps intstructions.

 

[karlsnooks]

post #16--follow the link. Veblen wrote a very good discussion of your problem.
go back to the website in post #18 and update all of your drivers.

So that I can investigate other causes, then:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums