BSOD seemingly at random

[meversbergii]

I started having BSOD issues with this PC some months back, when I was using an ATI card that was a bit behind the times. I thought it was a faulty graphics card causing it, so I swapped it out with a spare I had and that seemed to fix the issue - no more BSOD boot loops. I recently (just before Christmas) changed that out to a new nVidia 970GTX, but before too long I ran into a few blue screen errors. These would only happen at random. Four so far since the new card - two while browsing the web, one right after quitting Counterstrike Global Offensive (while clicking something in Chrome) and one not log after I got the Win7 login prompt after the BSOD mentioned just prior.

Attached are the files generated by the DM Log tool. A quick perusal shows several old DMP files. I had many many issues with the old ATI card that (seemingly) started it all.

Another point of data: Last night, my mouse suddenly stop responding, and Windows put out the "hardware disconnected" sound. As I got down to check it out, I moved it to another port, but the whole system was locked up by the time I could test it. Took a bit for it to come back online after a reboot, as well. Not sure if that's something, or just a fluke.

I have updated the video card's drivers, but that didn't help.

Hope you guys can help; I'm a decent enough troubleshooter, but I've never been very good at piecing together dmp files - hopefully I'll learn something.

Thanks!

M.

 

[essenbe]

Hello, meversbergii I will try to help you with the problem. First I need you to do some things for me.

Please fill out your System Specs​

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open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

All of the last 4 dump files have been the same error

nvlddmkm
start             end                 module name
fffff880`0feab000 fffff880`10b7f000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Sep 18 22:49:22 2014 (541BA7C2)
    CheckSum:         00C96C3D
    ImageSize:        00CD4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your graphics driver

nvlddmkm
start             end                 module name
fffff880`080ae000 fffff880`08ace000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 13 00:53:17 2014 (548BE25D)
    CheckSum:         009E7B4F
    ImageSize:        00A20000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please do the above and reinstall your graphics driver but do it in this way please http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Please let me know the results.

 

[essenbe]

Please install SP1 and all Windows updates Learn how to install Windows 7 Service Pack 1 (SP1)

 

[meversbergii]

System specs are updated!

Good catch on the SP1; must have forgotten to update from my last reinstall. I will give the system file repair a couple runs, and reinstall those graphics drivers, once I escape the office today. I'm surprised it's GFX driver related, but has not reeared it's head on any graphics intense applications - crashes on Facebook, but Counterstrike. Thanks!

M.

 

[essenbe]

No problem, just let me know.