BSOD - Several BSOD errors - Frequently

[kshatriyan]

Hello there,

I have a Sony Vaio VPCEC1M1E Laptop, i lost recovery disc so i installed normal version of Windows 7 Home Professional. Since I had installed new windows I have been experiencing many BSOD errors, laptop restarts after BSOD, and a new BSOD error pops up, the frequency of BSOD escalates and I have to turn my laptop off using the power button.

Here is a list of error's (only a few, there were many i cant even remember, just noted these from the BSOD screen)

1. KMODE_EXCEPTION_NOT_HANDELD
2. DRIVER_OVERRAN_STACK_BUFFER
3. SYSTEM_SERVICE_EXCEPTION
4. APC_INDEX_MISMATCH
5. KERNEL_SECURITY_CHECK_FAILURE
6. IRQL_NOT_LESS_OR_EQUAL

I am uploading Dump files, any help would be very much appreciated.


Thanking you.

 

[Arc]

Hello kshatriyan.

Your crash dumps are not showing any finite probable cause.

Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If both of the virus scan and memtset comes free of errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Also let us know which antivirus do you use.
______________________________________________________________________________
BSOD ANALYSIS:

BugCheck 1, {76f4137a, 0, ffff0000, fffff88003716ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
----------------------------------------------------------------------------------
BugCheck 3B, {c0000005, ff, fffff88002d06060, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+2abea )

Followup: MachineOwner
---------------------------------------------------------------------------------
BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!PoIdle+52a )

Followup: MachineOwner
------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff88004f1b254, fffff8800339a478, fffff88003399cd0}

Probably caused by : hardware ( usbhub!UsbhIncPdoIoCount+7c )

Followup: MachineOwner
---------

 

[kshatriyan]

Hello Arc,

Thanks for replying, I could run the tests, but there is a problem, laptop would crash after few minutes of turning it on, so I don't know if I can run the memory test thing, but will try and let you know.

Thx.

 

[Arc]

Memtest will run on itself, without booting to the laptop; so it will not be the problem. Same for Windows Defender offline.

TDSSKiller will take a few seconds only.

 

[kshatriyan]

Hello Arc


TDSSKILLER test was successful
Now running the MEMTEST86+, it's been 16hrs and 8 passes with no errors but the test is still going on, what shall I do? Keep it running or can I exit?

Thanks

 

[YoYo155]

kshatriyan, Arc is offline right now.
Eight passes with no errors is enough, you may exit out of the test.

 

[Arc]

Hello Arc


TDSSKILLER test was successful

Successful as in? Did it find anything or not?
Have you tried Windows Defender Offline?

Eight passes with no errors is enough, you may exit out of the test.

Ditto. Apparently 8 passes is enough .... go for the other tests like Driver Verifier.

 

[kshatriyan]

I am exiting Memtest86+, 9 passes with no errors.

I'm gonna start the DV thing in a bit, but was wondering, since I installed new OS on my laptop, the fan makes awful lot of noise, and gets hit too, don't why??

I will post the DV results as soon as I complete that.

Thanks Guys.

 

[kshatriyan]

As I rebooted after exiting memtest86+, my laptop crashed with BSOD.

 

[kshatriyan]

Hello there

I have started Driver Verifier as instructed, but once I restarted my laptop it crashed severs times.

What shall I do now??

Please help!!

 

[Arc]

Is it crashing before reaching desktop?

Driver verifier is supposed to crash, and we need to see those crash dumps. But if crashes take place before desktop, the dumps will not be recorded.

So, boot into safe mode and disable verifier. Then boot normally and try it again ... but dont select any driver provided by "microsoft" and "unknown" .... hopefully the subsequent crashes will occur after reaching the desktop.

Then, after it crashed a couple of times, post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[kshatriyan]

Hello Arc..

It crashed after booting in to windows, I have made the zip file as instructed, please have a look at this..

Its been 20min still working fine not crashed yet...hmmm

Thank you

 

[Arc]

The Verifier enabled crash dump is not getting anything clearly, but it is giving us some hint of a failing storage controller.

fffff880`0318bad8  fffff880`012ef5c4 iaStorA+0x745c4
fffff880`0318baf8  fffff880`012e9843 [COLOR=Red]iaStorA[/COLOR]+0x6e843
fffff880`0318bb18  fffff880`012e9b7f [COLOR=Red]iaStorA[/COLOR]+0x6eb7f
fffff880`0318bb48  fffff880`012820fe [COLOR=Red]iaStorA[/COLOR]+0x70fe
fffff880`0318bb60  fffff800`02a9ca95 nt!KiIpiInterrupt+0x135
fffff880`0318bb78  fffff880`0127ca8b [COLOR=Red]iaStorA[/COLOR]+0x1a8b

iaStorA is the Intel(R) 5 Series 4 Port SATA AHCI Controller, (c:\windows\system32\drivers\iastora.sys). It is often troublesome. Now disable Verifier. It may not crash again, other than a reboot.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

When done, upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

 

[kshatriyan]

Hello Arc

I have uninstalled that Intel Rapid Storage thing, and restarted, then the device manager had no intel items under IDE ATA/ATAPI.

I tried to get that msinfo32.nfo file but system started crashing again. I had to hard shutdown it now I have to wait for a whilst before I can start my laptop otherwise I keep getting these

0x00000001E
0x00000007E
Errors a lot.

I am really feel awful with this situation.

I will upload the msinfo32.nfo as soon as possible. Please help me fix this BSOD issue.


Thanking you.

 

[Arc]

OK ... try to post following the Blue Screen of Death (BSOD) Posting Instructions. It will contain all that we need to see.

 

[kshatriyan]

Hello Arc

I am uploading all the things you have asked. Please do let me know whats wrong, it crashes frequently and its very noisy as well that fan.


thanks

 

[Arc]

Congrats on removing RST successfully. Your storage controller is the system native controller now, which never causes a BSOD on itself.

Name    Standard AHCI 1.0 Serial ATA Controller
Driver    c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30.38 KB (31,104 bytes), 21/11/2010 08:53)

But still it is crashing. It is also revealing that there are some issues with the display driver. Its failing.

fffff880`03f9cc98  fffff880`04ad6d72Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x1dd72

And the driver is really very old.

fffff880`04ab9000 fffff880`050de000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
[COLOR=Red]    Image name: atikmdag.sys
    Timestamp:        Thu Jan 14 10:28:19 2010[/COLOR] (4B4EA46B)
    CheckSum:         005D2FCD
    ImageSize:        00625000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update your ATI/AMD display driver.
You can get it from the link in our forum, http://www.sevenforums.com/graphic-...alyst-video-driver-windows-7-a.html#post17671, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Moreover, both the latest crashes indicated to "hardware".

[B]BugCheck A[/B], {11, 2, 0, fffff80002af2acc}
[COLOR=Red]
Probably caused by : hardware[/COLOR] ( nt!KeUnstackDetachProcess+19c )

Followup: MachineOwner
-----------------------------------------------------------------
[B]BugCheck 3B[/B], {c0000005, fffff80002aaa73e, fffff88003f9cfe0, 0}

[COLOR=Red]Probably caused by : hardware[/COLOR] ( nt!ExInitializeResourceLite+ee )

Followup: MachineOwner
---------

So you need to check the stability and performance of your hardware too.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

 

[kshatriyan]

Hello Arc

Thank you so much, well about the memory test, I have already completed that the first time you told me. I got 9 passes without any errors. (Memtest86+ v4.20)

I will do the ATI upgrade and the laptop gets hot sometimes but to be honest laptop restarts more than I can even work on something, I will do the test speecy and upload the data.

Thank you.

 

[kshatriyan]

Hello there

When I try to run the furmark test my laptop crashed in like 2 min. What should I do.

Thank you.

 

[Arc]

Hello there

When I try to run the furmark test my laptop crashed in like 2 min. What should I do.

Thank you.

Take the laptop to a technician ... ask him to replace the GPU. Or if it is within warranty, use it.
That is enough reason to indicate hardware failure in both of your latest dumps we checked.