Solved BSOD - STOP: 0x00000116, atikmpag.sys

[tylerdurden800]

My Dell Inspiron 15R N5010 laptop crashes randomly. Been having this problem since the last few months. At times there are bands of multicolor dots across my screen. I tried uninstalling my graphic drivers in safe mode and reinstalling it in normal mode using the Original Dell Drivers and Utilities CD that came along with it, though on the first reboot I got the same BSOD again. On the second reboot it seems fine. It seems to be working fine without the graphic card driver (using the standard VGA drivers that install automatically when I uninstall the ATI drivers) and not otherwise.

I have the latest windows update. I also did a sfc /scannow and chkdsk /r. chkdsk /r completed succesfully while sfc /scannow gets stuck at around 28% with the error - Windows resource protection found corrupt files but was unable to fix some of them.


Startup Repair Diagnostics show : Root cause found - Unknown Bugcheck - Bugcheck 116.

I also noticed that at times the system time is ahead by exactly one hour for some reason.

Kindly help.

 

[axe0]

Hi tylerdurden800,

Welcome to the 7forums.

You have installed all the Windows Update
Why are there no hotfixes installed?

Hotfix(s):                 N/A

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer and please ONLY install the drivers.

Please note the temperatures of your GPU when idle and under load.

Diagnostic test

 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

   Note

Run Furmark for around 30 minutes

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

 

[tylerdurden800]

Hi axe0,

Thank you for your reply.

I was going through the forum and came across a fix it - MicrosoftFixit50848.msi and have installed it. As of now my laptop seems to be okay. I will run FurMark now and give the results. How do I install the hotfixs?

Mean while here is the CBS.log and Speccy report.

 

[axe0]

It looks like SFC has repaired the corruption

You can install the hotfixes in the same way as you install every other update.

 

[tylerdurden800]

I ran FurMark for around 4-5 mins and it crashed at around 89.C with the same BSOD -116 error while doing the GPU test.

 

[axe0]

I ran FurMark for around 4-5 mins and it crashed at around 89.C with the same BSOD -116 error while doing the GPU test.

That is a cooling issue.
It was the best if you cancelled the test at around 80-85C, but I should have mentioned that before

 

[tylerdurden800]

You did mention and it was there in the turorial but I wasnt sure how exactly to cancel it to be honest I expected to see a stop button somewhere I havent installed the drivers from AMD. I had done that earlier but felt the drivers that came with the CD gave lesser BSODs.

My SFC /scannow always gets stuck at 28% . Is that alright considering the logs?

 

[axe0]

You did mention but I wasnt sure how exactly to cancel it to be honest I expected to see a stop button somewhere I havent installed the drivers from AMD. I had done that earlier but felt the drivers that came with the CD gave lesser BSODs.

My SFC /scannow always gets stuck at 28% . Is that alright considering the logs?

I did mention, but I wasn't sure if you knew the temps.
Usually, you have to click on the cancel / abort button.

About the drivers, I am used that in a file is noted that the pc is either a laptop or a desktop.
This is with windows 8, 8.1 and 10 noted, but not with 7, so I forget sometimes to check the model to know if it is a desktop or a laptop.
In your case, you need to have the drivers from your manufacturer.

The log says, so far I've checked and understand, that files have been moved to the right folder.
I don't know how many times you've tried sfc, but try it 3 to 4 times straight after each other.
So

• sfc,
• reboot,
• sfc, (1)
• reboot,
• sfc, (2)
• reboot,
• sfc, (3)
• rboot,
• sfc, (4)
• reboot

 

[tylerdurden800]

Hi axe,

My laptop booted normally for a few days and then it started crashing and ocassionally showed random multicolor lines and bands on the screen. Now the monitor doesnot turn on while booting. The led indicator light seems to be working normally and i can shut down using - windows key + right arrow + enter. There was sound initially and i could hear tje logon logoff sounds but now there is no audio or video but i can still shutdown.
Kindly help.

 

[axe0]

You can't even see the logo when Windows is loading?

 

[tylerdurden800]

No. Screen doesnot light up at all.

 

[axe0]

Do you have warranty?
If you do, you need to RMA the laptop.
This is looking for me like the GPU is damaged.

 

[tylerdurden800]

Out of warranty. Could it be something to do with Bios? Cos I guess I started getting the BSODs around the time i updated bios using a intel driver utility app. One more question.. is there someway i can run the DDU software using shortcut keys or something?

 

[axe0]

You could try setting the settings in the BIOS back to default, but I don't think it would help much as with laptops there aren't many options compared with desktops.

I don't think you can use shortcut keys to start a program if that is what you mean.
I have tried it, but failed.

 

[tylerdurden800]

How do I change the setting in BIOS back to default? Also I forgot to mention that at the time I started getting no display I had uninstalled all the graphics drivers using DDU. So at the moment the system is on default VGA drivers.

 

[axe0]

In the BIOS, you can see in the bottom a few options.
One of these options should say something like "optimal default settings"

 

[tylerdurden800]

Hi,

I managed to connect it to an external monitor. I uninstalled the drivers using DDU and now the display has 4 multicolor thick bands. My laptop monitor doesnot turn on though. In 640 resolution it has lots of horizontal lines all over the screen. When i reinstall the ati drivers i get the atikmpag.sys bsod.

 

[axe0]

I understand you can't see anything?

 

[tylerdurden800]

Actually about 80 percent of the screen is visible and is clear (in external monitor).Just that there are 4 vertical bands at intervals across the screen. Could it have something to do with the intel chipset drivers? If so how can i roll back.

Moreover i noticed that the sleep option has been greyed out and the volume icon is stuck at mute. It says no audio device installed though it appears in device manager.

 

[axe0]

Can you please verify the cable you are using is proper, so if you connect something else on the cable the screen on the monitor is normal.