Solved BSOD stop: 0x0a

[bxprskater]

Hey everyone,

I been receiving this error "irql_not_less_or_equal stop 0x0a" when shutting down windows 7 home premium x64. I have updated all my drivers and still have no luck. The dump file states this:
==================================================
Dump File : 082211-30030-01.dmp
Crash Time : 8/22/2011 1:25:08 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c76b5c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+664c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.20994 (win7_ldr.110622-1505)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\082211-30030-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,320
==================================================

any help will be greatly appreciated.

 

[mgorman87]

Please upload a full report
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html


Also, update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

 

[bxprskater]

Sorry it took me a while to get back to you. This is my first time creating a full BSOD report so I hope it is right.

 

[mgorman87]

After updating to SP1 your BSOD's are now being caused by Agere Systems Soft Modem. See if you can uninstall that device from device manager.


BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Aug 23 22:38:35.995 2011 (UTC - 4:00)
System Uptime: 0 days 0:34:45.774
*** WARNING: Unable to verify timestamp for agrsm64.sys
*** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
Probably caused by : agrsm64.sys ( agrsm64+1863 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_agrsm64+1863
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Aug 23 22:03:09.816 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:36.595
*** WARNING: Unable to verify timestamp for agrsm64.sys
*** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
Probably caused by : agrsm64.sys ( agrsm64+1863 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_agrsm64+1863
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2499
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Aug 23 22:00:51.545 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:41.950
*** WARNING: Unable to verify timestamp for agrsm64.sys
*** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
Probably caused by : agrsm64.sys ( agrsm64+1863 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_agrsm64+1863
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 14:02:09.683 2011 (UTC - 4:00)
System Uptime: 0 days 0:37:33.291
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2499
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 13:23:56.986 2011 (UTC - 4:00)
System Uptime: 0 days 0:22:56.593
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 13:00:20.890 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:55.498
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 12:51:45.818 2011 (UTC - 4:00)
System Uptime: 0 days 0:14:59.800
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 12:36:01.339 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:53.321
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 12:27:18.619 2011 (UTC - 4:00)
System Uptime: 0 days 1:10:07.601
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2499
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[bxprskater]

Thanks Mgorman87. You are right. Uninstalling Agere Systems Soft Modem eliminated the stop 0x0a. Since I do not use the device, I just removed it from my pc.

Thanks again.