BSOD upon Windows launch, errors 0x3b, 0x19, 0x24

[Svetlana]

Hi,

For the last 3 weeks, my laptop Asus N53JN has BSODs every time Windows launches with errors 0x3b, 0x19 and 0x24, probably caused by ntoskrnl.exe and ntfs.sys (as per BlueScreenView). Under Safe mode same story.

Under normal Windows launch, the window "Preparing windows installer" appears for couple of seconds and then BSOD occurs.

SFC Scannow, Checkdisk and Memory tests do not find any errors.

Please, help me to solve this issue.

Unfortunately, I can't run System Info and DM log collector under Windows RE. Would be glad to know, how to run them in this situation.

Meanwhile, minidumps are attached.

Thanks a lot for the help!

 

[axe0]

Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

 

[Svetlana]

As I mentioned in my message, "Unfortunately, I can't run System Info and DM log collector under Windows RE. Would be glad to know, how to run them in this situation."

My laptop is permanently with BSoD right after Windows launch, both in normal and Safe boot. From command prompt under Windows RE System Info and DM log collector do not work.

Thanks for advising me how to run them.

 

[axe0]

Various drivers are being flagged.

Do you have a recovery partition of ASUS, or a diagnostic program in the BIOS?

 

[Svetlana]

Sorry, I am novice and hope I understood your question correctly.

I have Disk X Boot on my Asus. I also have WindowsImageBackup from my computer dated from 2015.

 

[Svetlana]

Not sure I have diagnostic program in the BIOS. How could I check this?

 

[axe0]

IME a diagnostic program can be booted from when you select it in the boot options before Windows loads.

 

[Svetlana]

Ok, I see which diagnostic program you mean. It haven't found any errors.

 

[SIW2]

There are a lot of tools in this boot media, you may find it useful

17514x64-v3.iso

 

[Svetlana]

SIW2, thanks, I'll try this as soon as I have access to another computer to copy on USB. Which tools do you recommend me in priority to solve my BSOD issue?

 

[Svetlana]

Various drivers are being flagged.

Hi axe0, could you give me the list of these drivers? Thanks

 

[axe0]

Modifying or deleting the drivers won't help, it will only make the situation worse.
+ various drivers being flagged and not being able to boot even into safe mode, not worth it to look into drivers since the problem is most likely hardware related.