Windows Shutting Down/BSOD/NTFS.sys

[douglas9x]

Shutting down my windows and before shutting down got the BSOD.

Ran Who Crashed My Computer and their analysis:

On Thu 7/4/2019 7:48:31 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\070419-28095-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs!NtfsDeleteFcb+0x3BE)
Bugcheck code: 0x19 (0x3, 0xFFFFFA8006FBA650, 0x0, 0xFFFFFA8006FBA650)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates that a pool header is corrupt.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.


Ran Nirsoft Blue Screen View and their scan displayed BSOD caused by fltmgr.sys driver withan address of fltmgr.sys +5328

This is the first BSOD with that error any help appreciated. TIA

 

[axe0]

Please update your motherboard BIOS from Dell to version A11.
https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-3847-desktop/drivers

 

[douglas9x]

Thank you for your time and effort in reviewing my data dump. Will have to do some research before attempting to update my bios.....something that have not attempted before....Thank you again....

 

[axe0]

A litte information about it.
The risk - unless you have a dual BIOS (a backup BIOS basically) there is a chance that you will brick your pc. That means, if something goes wrong whilst the BIOS is being updated, your system will not be able to boot anymore, because the BIOS contains software (POST, Power On Self Test) that checks if the hardware is fine before Windows loads. If the BIOS hasn't been updated properly, the POST cannot be executed and your system will be unable to boot.

Although that is a huge risk nobody wants to take, the actual chance that it can happen is less than 0.0001% based on the amount of users I have seen/read updating their BIOS without problems (including myself) and as far as I know it really only happens when the system suddenly shuts down in the midst of updating which only is a real risk if you have issues with your power supply.

How do you update? Dell provides an installer for that, which takes away pretty much every part of updating. Pretty much all you have to do is run the installer and do what it asks (reboot when requested, if that isn't automated). I have a Dell laptop myself and updated the BIOS on the laptop, although it's been a few years since I updated the BIOS, as far as I can remember that was all you have to do, run the installer. I believe the reboot process was automated but am not too sure.



Most other manufacturers provide you with the actual file that you have to use, in those cases you have to boot into the BIOS, go to the part where you can update, make a backup of the BIOS and save it to a USB or external hard drive, select the file you want to use to update the BIOS, click/press the button/key to start the update process and wait for the process to complete which takes a few reboots.