BSOD using Sage 300 CRE, errors 0x000000f4, 0x0000007a

[DECKER06]

This computer gave a BSOD and restarted while using accounting software. This has happened twice, a few days apart. See attached debug file. Thank you for your assistance.

System Specs:
Computer type PC/Desktop
System Manufacturer/Model Number Dell Precision T3400
OS Windows 7 Professional 64-bit
CPU Intel Core2 Duo CPU E6850 @ 3GHz
Memory 8GB
Graphics Card NVIDIA Quadro FX 570
Hard Drives Hitachi HDS721680PLA380
Antivirus AVG Free 2014
Browser Chrome 32.0.1700.102, IE 11.0.9600.16476

 

[YoYo155]

Hello and welcome to SF DECKER06 .
Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
If you're using OPTION ONE, there should be eight files generated not including the dumps.

As of now it appears to be an issue with the HDD HDS721680PLA380 by the looks of it
it is very old, how old is the drive?
Also you're using a RDP (Remote Desktop Connection), is the software or some of the storage
are located the PC locally or on the remote PC?

BugCheck F4, {3, fffffa80093eeb30, fffffa80093eee10, fffff80002d947b0}
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: fffffa80086037c8, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000009d

   Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Re-seat the sata and power.

Let us know the results.

Please export and upload your system event log.

1. rb: Start → type eventvwr → hit Enter.
2. Toggle open the triangle to the left of Windows Logs, right-click on System and choose Save All Events As...
3. 
4. A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
5. A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
6. 
7. Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.

 

[DECKER06]

CHKDSK results

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 1/29/2014 10:11:34 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DECKER-06.decker-electric.com
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
160768 file records processed.

File verification completed.
351 large file records processed.

0 bad file records processed.

34838 EA records processed.

134 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
214732 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
160768 file SDs/SIDs processed.

Cleaning up 422 unused index entries from index $SII of file 0x9.
Cleaning up 422 unused index entries from index $SDH of file 0x9.
Cleaning up 422 unused security descriptors.
Security descriptor verification completed.
26983 data files processed.

CHKDSK is verifying Usn Journal...
36026312 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x33dfd1000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x33dfdf000 for 0x1000 bytes.
Windows replaced bad clusters in file 58914
of name \hiberfil.sys.
160752 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
4696752 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

78020604 KB total disk space.
58885304 KB in 134233 files.
82684 KB in 26984 indexes.
4 KB in bad sectors.
265600 KB in use by the system.
65536 KB occupied by the log file.
18787012 KB available on disk.

4096 bytes in each allocation unit.
19505151 total allocation units on disk.
4696753 allocation units available on disk.

Internal Info:
00 74 02 00 e5 71 02 00 e8 6f 04 00 00 00 00 00 .t...q...o......
85 02 00 00 86 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-29T16:11:34.000000000Z" />
<EventRecordID>55589</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DECKER-06.decker-electric.com</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
160768 file records processed.

File verification completed.
351 large file records processed.

0 bad file records processed.

34838 EA records processed.

134 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
214732 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
160768 file SDs/SIDs processed.

Cleaning up 422 unused index entries from index $SII of file 0x9.
Cleaning up 422 unused index entries from index $SDH of file 0x9.
Cleaning up 422 unused security descriptors.
Security descriptor verification completed.
26983 data files processed.

CHKDSK is verifying Usn Journal...
36026312 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x33dfd1000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x33dfdf000 for 0x1000 bytes.
Windows replaced bad clusters in file 58914
of name \hiberfil.sys.
160752 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
4696752 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

78020604 KB total disk space.
58885304 KB in 134233 files.
82684 KB in 26984 indexes.
4 KB in bad sectors.
265600 KB in use by the system.
65536 KB occupied by the log file.
18787012 KB available on disk.

4096 bytes in each allocation unit.
19505151 total allocation units on disk.
4696753 allocation units available on disk.

Internal Info:
00 74 02 00 e5 71 02 00 e8 6f 04 00 00 00 00 00 .t...q...o......
85 02 00 00 86 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

 

[DECKER06]

Regarding the SFDT files: I tried both options, but the first one produced no files. It created a folder on the desktop, but no files were ever sent there. I believe it's because the computer is on a domain, and the desktop folder is located on the network rather than the computer's hard drive. With the second option, I had to edit the .bat file to change the desktop folder to a local folder instead. That zip file is exactly what it produced, no more no less.
You also asked about the remote desktop connection. I'm not using a remote desktop, but I am using my domain account, which means my personal folders (documents, downloads, desktop, etc) are stored on the network.

 

[DECKER06]

Here's the screenshot from CrystalDiskInfo

 

[DECKER06]

I never could get SeaTools for DOS to work, but I did SeaTools for Windows and came up with this:
--------------- SeaTools for Windows v1.2.0.10 ---------------
1/31/2014 9:55:16 AM
Model: Hitachi HDS721680PLA380
Serial Number: PVFA34ZKTDMNRB
Firmware Revision: P21OABNA
Long Generic - Started 1/31/2014 9:55:15 AM
Long Generic - FAIL 1/31/2014 10:08:00 AM
Long Generic - Started 1/31/2014 11:50:56 AM
Long Generic - FAIL 1/31/2014 11:58:18 AM


Looks like your guess is correct, the hard drive is failing.

 

[DECKER06]

Finally finished the list. Here is the system event log.

 

[YoYo155]

Thank you for the added information .

Yes it looks it needs to be replaced, on top of the above the system event log is filled with these:

Error    31/01/2014 19:57:34    atapi    11    None
The driver detected a controller error on \Device\Ide\IdePort0.

Error    31/01/2014 17:53:23    volsnap    14    None
The shadow copies of volume C: were aborted because of an IO failure on volume C:.