BSOD when Browsing Google Chrome all system related

[Chastize]

Hey so lately out of the no where Ive been getting BSOD. i was getting a memory related BSOD so i went out and purchased new RAM.

i did a fresh install of windows but now im getting more BSOD all of them seem to be happening by windows drivers and all have occured while i was running Chrome. The warranty on on mother board is about to run out soon so i wanted to narrow down a hardware/software issue as soon as possible

I've tried installing and updating all my drivers but i havent updated my BIOS yet

 

[Arc]

Hi Chastize.

Out of three BSODs, one is when chrome is running, for sure. And that one reports a display driver failure.

fffff880`09d4a3b8  fffff880`130b4c97Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/COLOR]
 atikmdag+0xa0c97

Uninstall your installed latest version of the display driver.

• How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install version 13.9 WHQL only.

• Previous AMD Catalyst? Display Drivers

Lately we have seen a lot of issues with the 13.12 WHQL AMD Catalyst.

Another one, also points to display environment ....

BugCheck 1000007E, {ffffffffc000001d, fffff8800417819f, fffff880081a79b8, fffff880081a7210}

Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiScheduleCommandToRun+a7 )

Followup: MachineOwner
---------

Changing the driver is needed. Also stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Another one, pointing to an old network driver .....

BugCheck 1E, {ffffffffc0000005, fffff880096311b0, 0, 0}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+16b6e )

Followup: MachineOwner
---------

Download Win7 and WinServer 2008 R2 Driver from Realtek .... install it following http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html.

Let us know the results.

 

[Chastize]

Hello Arc,

Thank you so much for a speedy reply I've done everything you suggested so now im just playing the waiting game. I added a new monitor recently i just want to ask if that it is a possible issue?

Regards,
Chastize

 

[Arc]

No, monitor is not any probable cause.

What is the result of Furmark?

 

[Chastize]

Okay, i ran the the test for 15 minutes and nothing happened i didnt see any artifacts nor did i reach critical temperature.

I had my computer running for 3 hours this morning, no problem used Chrome again for like 30 minutes first it crashed i reopend it then it blue screened. It doesnt usually happen more than once a day either im thinking maybe some chrome extension or something maybe the issue?

At this point im really not sure what is the next appropriate form of action. Im just hoping its a Driver/software issue and not hardware.

i re uploaded my crash info with the new mini dump if you could take a look and tell me what you think i would appreciate it.

 

[Arc]

A wide range of driver failure in the last two crash dumps, including the network driver failure, which is a latest version.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

 

[Chastize]

i uninstalled Daemon tool.
Okay will run Memtest as soon as possible and let you know the results, Im hoping its not RAM since i just purchased some but it should have warranty

 

[Chastize]

RAM came back with no errors. I'm going to play the waiting game again while browsing chrome to see if i get another BSOD.

 

[Chastize]

Hey Arc,

Another BSOD similar to one i already had, I've updated everything you've asked.

 

[Arc]

A stop 0x3B. Looks like a graphics failure, but there is no adequate reason for it, apparently; unless it is some issue with the system services.

As another test, can you update the BIOS to Version 2301 ?
ASUSTeK Computer Inc. -Support- Drivers and Download M4A88TD-V EVO/USB3

Edit: can you post a report following http://www.sevenforums.com/windows-...n-issue-posting-instructions.html#post1957831?

 

[Chastize]

Here you go.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {21FFC16F-8E8C-4360-AD79-A615FABDFA75}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21FFC16F-8E8C-4360-AD79-A615FABDFA75}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1534705220-2185497677-2809436910</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1702   </Version><SMBIOSVersion major="2" minor="5"/><Date>20101222000000.000000+000</Date></BIOS><HWID>28713A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0802014
Installation ID: 006984179105647135385634208062361301193402994955241052
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/1/2014 2:06:18 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEAln0OK0T87ukwD0jEVPIQM/TjktQQBmI9PpN17eKcji4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			122210		APIC1056
  FACP			122210		FACP1056
  SRAT			AMD   		FAM_F_10
  HPET			122210		OEMHPET 
  MCFG			122210		OEMMCFG 
  OEMB			122210		OEMB1056
  SSDT			A M I 		POWERNOW
  SLIC			ACRSYS		ACRPRDCT

 

[NoelDP]

The installation of Windows is counterfeit.
You have an ACER Product and SLIC table of a retail motherboard.

If you paid for this - you need to claim a refund.
If you installed it yourself - you need to reformat and reinstall using genuine media before we can assist you here.

 

[Chastize]

So is my windows a possible the reason for my BSOD?
because ive been using this copy of windows for over 6 years...
and i have my family members who also use this windows with no problem...
Oh well ill just try updating my bios and if that doesn't work ill just get a new MOBO

Thanks again for all your help ARC

 

[Arc]

Problem is not with the windows, but with the activation. We already have minimized the possible causes of your BSODs, other than only one item that is system files. And activation hacks causes some mismatch to the files by means of improper updates etc.

So it would be the best for you to follow Noel's suggestion.

If you installed it yourself - you need to reformat and reinstall using genuine media before we can assist you here.

 

[Chastize]

Alright i tried to reinstall, ill let you know if i still get BSOD i just wanted to check if i installed correctly. if not and i still get BSOD ill take it to a computer store and have them install windows for me.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {21FFC16F-8E8C-4360-AD79-A615FABDFA75}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21FFC16F-8E8C-4360-AD79-A615FABDFA75}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1534705220-2185497677-2809436910</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20120809000000.000000+000</Date></BIOS><HWID>28713A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-0922014
Installation ID: 008056739665258193470030336862483505758420222905397471
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/2/2014 10:52:34 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEAln0OK0T87ukwD0jEVPIQM/TjktQQBmI9PpN17eKcji4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			080912		APIC1543
  FACP			080912		FACP1543
  SRAT			AMD   		FAM_F_10
  HPET			080912		OEMHPET 
  MCFG			080912		OEMMCFG 
  OEMB			080912		OEMB1543
  SSDT			A M I 		POWERNOW
  SLIC			HPQOEM		SLIC-MPC

 

[NoelDP]

Did you not read the part about

USING GENUINE MEDIA AND KEY

??