BSOD, when I put my laptop to sleep mode - POWER STAE FAILURE

[axe0]

Is Avast uninstalled?

Do you know how old your laptop is? I can't find drivers for Windows 7.

 

[vishwanath]

i use AVG... i do not use avast.. It is a 2012 perhaps, a mid 2012 laptop.. i bought it around christmas 2012 through a friend in US.. i think that is a good enough complication..
New development is that battery icon does always keeps showing 100% charge.. and suddenly goes to hibernate..
then i get a battery alert during every startup.. Not sure if microsoft patches installed last night are causing this new issue

Just in case it might help you this was a refurbished system

 

[axe0]

Sorry, Avast, always get confused with AVG and Avast but don't know why

If the laptop is later then 2009, there would be Windows 7 drivers available.

 

[vishwanath]

So, you suggest i should uninstall avg and use Win defender instead?
Also, great help if i can know which drivers need an update

 

[axe0]

Yes, uninstall Avg and install MSE
Microsoft Security Essentials - Microsoft Windows

Exactly as you said in the OP, the athrx driver. But it might help if you remove this driver and let Windows install it.

 

[vishwanath]

just this evening, an update was installed, which contained athrx.. and then i closed the laptop lid and another BSOD

By remove shall i uninstall athrx from device manager and then remove .sys or .exe file from win32 directory??
Do you think any other drivers need update too

 

[axe0]

Only remove it from device manager and let Windows do the rest.

 

[vishwanath]

Done.. windows reinstalled the driver.. Will keep you updated

 

[vishwanath]

Hello Axe0
So far no issues.. probably wait for some more days, and then mark it resolved, if i do not face the issue again

 

[axe0]

Good to hear.

 

[vishwanath]

Yes, indeed!! Thanks a lot for all the help

 

[vishwanath]

Hello Axe0
We were not lucky enough Got another BSOD just a few mins ago..

Attaching fie generated by dmlog collector...

What do i do now???

 

[axe0]

Please uninstall AVG as a test.
http://www.sevenforums.com/tutorials/343899-avg-uninstall-completely.html

0: kd> !irp fffffa800bfc0b10
Irp is active with 5 stacks 3 is current (= 0xfffffa800bfc0c70)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8006ba9050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
[COLOR="Red"]*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
 \Driver\athr
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8008e66c40 00000000 fffff800030c7210-fffffa800b1cd1e0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b1cd1e0    

			Args: 00000000 00000000 00000000 00000000

 

[vishwanath]

removed avg...
Also windows firewall and windows defender are now ENABLED
Is that fine??

 

[axe0]

Yes, that is fine.
They are the most compatible with Windows and I sometimes forget to mention to use them as alternative

 

[vishwanath]

Hahhha Even i did not know about them... Looks like MS claims that with those two things we don't need any antivirus
Hope they really mean it.

 

[axe0]

Basically they are all you need, but Malwarebytes Anti-Malware (MBAM) and Anti-Exploit (MBAE) are also an excellent protection layer to add for some, I use them 24/7.

Most important is that you always keep doing the basics stuff with protection,

• watch what you do,
• don't visit to unknown or untrusted sites
• don't open links from e-mail directly, but copy/paste them
• make regular backups in case something goes wrong
• etc etc etc

I don't use Windows protection, but I can say that with Windows protection, Malwarebytes and a good conscience that is aware of the basics it should be all fine.
I'm adding Malwarebytes, because it is the best anti-malware and anti-exploit. The anti-malware is focused on the new malware that hasn't been detected yet by others, Windows has plenty of time to identify the unknown threats. The anti-exploit is an excellent program that protects the programs.
Shortly, MBAM protects against the 'what' where MBAE protects against the 'how'

 

[vishwanath]

Thanks a lot
Hoping for the best

 

[axe0]

You're welcome

If any questions, please don't hesitate to ask.

 

[vishwanath]

Got it again!!
Please help..