Solved BSOD when I wake pc from sleep mode

[Nelson35]

I've been getting this bsod when I wake pc out of sleep mode mostly. It seems to have something to do with my graphics card. I've installed the latest drivers for it and it stops for awhile, but then it comes back. I've ran a stress test on it ( 3 or 4 passes) and it didn't find anything wrong. I need some clues as to what to do next please. I've include the dump files.

 

[Arc]

BugCheck 1000007E, {ffffffffc0000005, fffff8800609865a, fffff880037bd818, fffff880037bd070}

*** WARNING: Unable to verify timestamp for vidsflt.sys
*** ERROR: Module load completed but symbols could not be loaded for vidsflt.sys
Probably caused by : AtihdW76.sys ( AtihdW76+165a )

Followup: MachineOwner
---------

Please uninstall Acronis, at least as a test.

Also Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.

 

[Nelson35]

Thanks for the reply. I'll give it a try and see what happens. Nice avatar by the way.
Oh yeah, I was getting the bsod before I installed acronis. I just installed that last night because I was reading that it was better than wd smartware.

 

[Arc]

Thanks, I like that avatar a lot.

If it BSODs after installing acronis, then it will be free from some noise which will in turn be more clear to analysis.

 

[Nelson35]

BugCheck 1000007E, {ffffffffc0000005, fffff8800609865a, fffff880037bd818, fffff880037bd070}

*** WARNING: Unable to verify timestamp for vidsflt.sys
*** ERROR: Module load completed but symbols could not be loaded for vidsflt.sys
Probably caused by : AtihdW76.sys ( AtihdW76+165a )

Followup: MachineOwner
---------

Please uninstall Acronis, at least as a test.

Also Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.

I did that and put it to sleep twice and without getting a bsod, but it's done that before so.. The guys who built my pc thinks it has something to do with the graphics card seeing as AtihdW76.sys keeps coming up in the dump files. They told me to reinstall the graphics drivers which seemed to fix it for a little while but it came back. Maybe I should have uninstalled the drivers before reinstalling them?

 

[Randycool79]

Well this has happened to me. all you need to do is get the newest bios version for your computer. This happened on my windows vista pc and when I upgraded the bios version, I didn't get any BSOD! I hope it works!

Randycool79

 

[Nelson35]

Well this has happened to me. all you need to do is get the newest bios version for your computer. This happened on my windows vista pc and when I upgraded the bios version, I didn't get any BSOD! I hope it works!

Randycool79

Thanks Randycool79, I'll look into doing that.

 

[Arc]

I did that and put it to sleep twice and without getting a bsod, but it's done that before so.. The guys who built my pc thinks it has something to do with the graphics card seeing as AtihdW76.sys keeps coming up in the dump files. They told me to reinstall the graphics drivers which seemed to fix it for a little while but it came back. Maybe I should have uninstalled the drivers before reinstalling them?

Audio drivers are very rare seen to cause BSODs. So I am overlooking it for the time being. If it runs fine after uninstalling Acronis, then everything is ok. If it BSODs again, let us see it. If the audio driver is still shown there, then we will take the precautionary steps.

Also, Randycool79 pointed to BIOS updates, which is always good. But please be aware that the BIOS updating process is risky. If you dont have any prior experience with it, take the help of any technician to do it for you.

But, if it runs wall after uninstalling acronis (the prime suspect), stop troubleshooting here. If the issue recurs, start troubleshooting again.

 

[Nelson35]

I did that and put it to sleep twice and without getting a bsod, but it's done that before so.. The guys who built my pc thinks it has something to do with the graphics card seeing as AtihdW76.sys keeps coming up in the dump files. They told me to reinstall the graphics drivers which seemed to fix it for a little while but it came back. Maybe I should have uninstalled the drivers before reinstalling them?

Audio drivers are very rare seen to cause BSODs. So I am overlooking it for the time being. If it runs fine after uninstalling Acronis, then everything is ok. If it BSODs again, let us see it. If the audio driver is still shown there, then we will take the precautionary steps.

Also, Randycool79 pointed to BIOS updates, which is always good. But please be aware that the BIOS updating process is risky. If you dont have any prior experience with it, take the help of any technician to do it for you.

But, if it runs wall after uninstalling acronis (the prime suspect), stop troubleshooting here. If the issue recurs, start troubleshooting again.

I uninstalled the acronis software although I was getting the bsod before installing that program. I have some dump file info I got from a program called bluescreen review I'll post them as well just in case.

I have another tread open that I would like you or someone else to take a look at if you don't mind. I'll add a link to it.http://www.sevenforums.com/backup-restore/361833-i-got-device-error-0x8007045d-new-drive.html

 

[Arc]

If it is the same computer, you should not have made a separate thread.

 

[Nelson35]

Hey all. I had to open this tread back up because I got a new BSOD screen. Hoping you guys could talk a look.

 

[Arc]

The issue that occurs from the very beginning.

BugCheck 1000007E, {ffffffffc0000005, fffff880082e364c, fffff880035b6858, fffff880035b60b0}

[COLOR=Red]Probably caused by : AtihdW76.sys [/COLOR]( AtihdW76+1664c )

Followup: MachineOwner
---------

It is .....

Name    AMD High Definition Audio Device
Driver    c:\windows\system32\drivers\atihdw76.sys (7.12.0.7719, 92.50 KB (94,720 bytes), 6/21/2014 1:01 PM)

Your onboard audio is ....

Name    Realtek High Definition Audio
Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6251, 2.45 MB (2,565,736 bytes), 3/28/2012 5:54 PM)

I would suggest you two things at this point.

First, The AMD audio is a part of CCC, which is not essential, as you already have realtek audio. Go to device manager and uninstall the AMD audio device, as it is problematic. No need to keep an unnecessary problematic thing.

Second, update Audials to version 12.

Report us for any further BSOD after doing these two.

 

[Nelson35]

The issue that occurs from the very beginning.

BugCheck 1000007E, {ffffffffc0000005, fffff880082e364c, fffff880035b6858, fffff880035b60b0}

[COLOR=Red]Probably caused by : AtihdW76.sys [/COLOR]( AtihdW76+1664c )

Followup: MachineOwner
---------

It is .....

Name    AMD High Definition Audio Device
Driver    c:\windows\system32\drivers\atihdw76.sys (7.12.0.7719, 92.50 KB (94,720 bytes), 6/21/2014 1:01 PM)

Your onboard audio is ....

Name    Realtek High Definition Audio
Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6251, 2.45 MB (2,565,736 bytes), 3/28/2012 5:54 PM)

I would suggest you two things at this point.

First, The AMD audio is a part of CCC, which is not essential, as you already have realtek audio. Go to device manager and uninstall the AMD audio device, as it is problematic. No need to keep an unnecessary problematic thing.

Second, update Audials to version 12.

Report us for any further BSOD after doing these two.

I'll give it a try and see how it goes. Thanks Arc.

 

[Nelson35]

Do I need to check the box that says "Delete driver software"? Also should I do this in safe mode or does it matter?

 

[Arc]

You may do it in Safe mode, but actually it should not matter.

 

[Nelson35]

You may do it in Safe mode, but actually it should not matter.

I decided to wait to hear back from the people who built my PC just to see if they suggested the same thing. They had me use a program called BlueScreenView and here is what they said to try:

"Interesting, the source causes on those blue screens are in different programs, but both reference the AMD drivers. I believe you already updated the AMD drivers for your video card with Richard, correct? If so, my recommendation here would be to reseat and/or remove the video card. Reseat it if you haven't already. If you have, then I'd recommend removing the card and running from the onboard video as a temporary test to see if the blue screens stop. If they do, I recommend replacing the video card."

 

[Arc]

They had me use a program called BlueScreenView and here is what they said to try:

A very wrong step from your part. BSView is nothing but BS. It cannot interprete the crash dumps with a reasonable degree of certainty.

Have you folowed post #12?

 

[Nelson35]

They had me use a program called BlueScreenView and here is what they said to try:

A very wrong step from your part. BSView is nothing but BS. It cannot interprete the crash dumps with a reasonable degree of certainty.

Have you folowed post #12?

Well since you put it that way, I guess I'll give post #12 a try.

 

[Nelson35]

Hey. Yeah I uninstalled the AMD audio device, but windows just reinstalled on it's own later on. Do I need to restart the PC after I uninstall it?

 

[Layback Bear]

Nelson35 it is almost impossible for Arc to help you with your problem if you are doings things on your own or by the suggestion of others like your builder and not following Arc instructions.

I would suggest that you pick who you want to help you.
If you decide to use your builder or other sites please let us know how well it worked.

I suggest following Arc recommendation and reporting back logs and results.