BSOD When i watch video or play game on steam

Sukuruji

New member
Local time
12:45 PM
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5
Hello,

I am getting BSOD all time when i watching video or play on steam
attach file zip with dump file.
 

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window 7 ultimate 64biti 7 4770k16gbgtx 970 zotac
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
window 7 ultimate 64bit
CPU
i 7 4770k
Motherboard
msi gaming 5
Memory
16gb
Graphics Card(s)
gtx 970 zotac
Hello, Sukuruji and welcome to the forums. I will try to help you. Could you possibly give any more information on your problem. Also, please tell me if you have installed any new hardware or software just before this started. This is what I am getting from your dump files.

Code:
Use !analyze -v to get detailed debugging information.
[COLOR=red]BugCheck 124[/COLOR], {0, fffffa800777f028, ba000000, 52000402}
Probably caused by : GenuineIntel
Followup: MachineOwner


Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800777f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  [COLOR=red]steamwebhelper[/COLOR]

A stop code 0X124 is a generic hardware error, meaning some piece of hardware has failed or is failing. It can also be a bad driver which is causing a piece of hardware to act as if it is failing.

Have you had any problems with any hardware or drivers? Any information you could give us about the cause would help a lot. We otherwise have to run a series of tests to try and find out which piece of hardware it is. It would be helpful if you could more completely fill in your system specs. We often have to look up components and Manufacturer and Model is necessary to do that. Please also add your PSU and CPU cooler to that.

Please use some software to monitor your GPU and CPU temps for us, and let us know temps when at idle and when under stress. if you don't have that software, I can suggest some if you need me to. Also, please
open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
 

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    OS
    Windows 11 Pro
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  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
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    System Manufacturer/Model Number
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    OS
    Windows 11 Pro
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    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
I formatted and reinstalled window today for try to fix BSOD but nothing,I have already installed all new driver.
pc spec
I7 4770k
mother board Msi Gaming 5
Video card : GTX 970

for stress test idk what program i have to use
 

My Computer My Computer

At a glance

window 7 ultimate 64biti 7 4770k16gbgtx 970 zotac
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
window 7 ultimate 64bit
CPU
i 7 4770k
Motherboard
msi gaming 5
Memory
16gb
Graphics Card(s)
gtx 970 zotac
What were the results of the scan I asked about? Have you installed any hardware recently?
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Nope I have not installed any recently hardrive.
sfc /scannow result : i have try 3 time and all time give me :impossible to repair files damaged.
attach cbs file
 

My Computer My Computer

At a glance

window 7 ultimate 64biti 7 4770k16gbgtx 970 zotac
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
window 7 ultimate 64bit
CPU
i 7 4770k
Motherboard
msi gaming 5
Memory
16gb
Graphics Card(s)
gtx 970 zotac

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Right? i can't make screen because file is too long
 

My Computer My Computer

At a glance

window 7 ultimate 64biti 7 4770k16gbgtx 970 zotac
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
window 7 ultimate 64bit
CPU
i 7 4770k
Motherboard
msi gaming 5
Memory
16gb
Graphics Card(s)
gtx 970 zotac
Are you saying the file is too large? You can break them in parts and upload them here or upload them to either OneDrive or Dropbox and make them public and give us the link. I have asked for someone else to come look at them.
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
OK, thanks. I have asked for help reading the files. We'll have to wait until someone arrives.
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
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