BSOD when in Sleep/Hibernate

vinee89

New member
Local time
2:27 PM
Messages
1
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800553DBB0
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800A73FAB0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090413-30264-01.dmp
C:\Users\****\AppData\Local\Temp\WER-149838-0.sysdata.xml

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My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Win 7
Kaspersky tends to cause bsods. Please remove it for the time being.
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
   Note
:info: Do not start the trial version of MalwareBytes
picture.php
You may also take a look at:
------------------------
Reduce the start-up items, Antivirus software is basically whats required.
------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the :orb:
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
Let us know the results.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800553dbb0, fffff80000b9c3d8, fffffa800a73fab0}

Probably caused by : ntkrnlmp

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800553dbb0, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800a73fab0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ntkrnlmp

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: fffff88006441000 ndiswan

DEVICE_OBJECT: fffffa8008d71050

DRIVER_OBJECT: fffffa8008d63a70

IRP_ADDRESS:  fffffa800a73fab0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`0353c092 : 00000000`0000009f 00000000`00000003 fffffa80`0553dbb0 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`034d995c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`00b9c430 fffff800`034d97f6 : fffffa80`0c707c68 fffffa80`0c707c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`034d96de : 00000014`d3d61e9a fffff800`00b9cb18 00000000`0008bfe7 fffff800`03647f68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`034d94c7 : 00000004`aaf730c2 00000004`0008bfe7 00000004`aaf730b6 00000000`000000e7 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`034c698a : fffff800`03643e80 fffff800`03651cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ntkrnlmp

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

Followup: MachineOwner
---------

0: kd> !irp fffffa800a73fab0
Irp is active with 3 stacks 2 is current (= 0xfffffa800a73fbc8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008d71050 00000000 fffff80003715200-fffffa8005612710 Success Error Cancel pending
	       \Driver\NdisWan	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8005612710    

			Args: 00000000 00000000 00000000 00000000
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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