Solved BSOD when installing AMD graphics driver atikmdag.sys BSOD

[nick7969]

I've tried formatting windows 8 and also tried installing drivers seperately for both cards. Nothing has worked so far for me. I am trying to run these cards in crossfire. Both are 7950. As soon as it gets to the part where it installs the display driver, the screen goes black the first time, shortly thereafter the screen goes black second time and suddenly I get a bsod with atikmdag.sys. I've attached my bsod log below. Thank You.

 

[nick7969]

I have tried using display uninstaller, uninstalling amd install manager but none of these have worked so far. I have tried amd catalyst 14.4 and 14.9.

 

[Arc]

Hi Nick.

If you dont use crossfire and apply a single card only, does it behave the same? Try it and let us know.
____________________________________________

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff801a7643195, ffffd0011a713858, ffffd0011a713060}

Probably caused by : atikmdag.sys ( atikmdag+41195 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801a7643195, The address that the exception occurred at
Arg3: ffffd0011a713858, Exception Record Address
Arg4: ffffd0011a713060, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+41195
fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch

EXCEPTION_RECORD:  ffffd0011a713858 -- (.exr 0xffffd0011a713858)
ExceptionAddress: fffff801a7643195 (atikmdag+0x0000000000041195)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  ffffd0011a713060 -- (.cxr 0xffffd0011a713060;r)
rax=fffff801a763ad20 rbx=ffffd0011a713b20 rcx=c2f6108df5a8799a
rdx=ffffd0011a713b20 rsi=0000000000000100 rdi=ffffd0011a713c08
rip=fffff801a7643195 rsp=ffffd0011a713a98 rbp=ffffd0011a713b51
 r8=0000000000000000  r9=0000000000000005 r10=0000000000000070
r11=fffff801a77e1e93 r12=fffff801a77ec8f0 r13=0000000000000000
r14=ffffd0011a713c80 r15=0000000000000d28
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0x41195:
fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch ds:002b:c2f6108d`f5a879a2=????????
Last set context:
rax=fffff801a763ad20 rbx=ffffd0011a713b20 rcx=c2f6108df5a8799a
rdx=ffffd0011a713b20 rsi=0000000000000100 rdi=ffffd0011a713c08
rip=fffff801a7643195 rsp=ffffd0011a713a98 rbp=ffffd0011a713b51
 r8=0000000000000000  r9=0000000000000005 r10=0000000000000070
r11=fffff801a77e1e93 r12=fffff801a77ec8f0 r13=0000000000000000
r14=ffffd0011a713c80 r15=0000000000000d28
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0x41195:
fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch ds:002b:c2f6108d`f5a879a2=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80343dcb138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 ffffffffffffffff 

FOLLOWUP_IP: 
atikmdag+41195
fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch

BUGCHECK_STR:  AV

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff801a763ad48 to fffff801a7643195

STACK_TEXT:  
ffffd001`1a713a98 fffff801`a763ad48 : 00000000`00000001 ffffd001`1a713b60 ffffe000`fe317000 00000000`424c5050 : atikmdag+0x41195
ffffd001`1a713aa0 00000000`00000001 : ffffd001`1a713b60 ffffe000`fe317000 00000000`424c5050 00000000`00003a98 : atikmdag+0x38d48
ffffd001`1a713aa8 ffffd001`1a713b60 : ffffe000`fe317000 00000000`424c5050 00000000`00003a98 00000000`00000044 : 0x1
ffffd001`1a713ab0 ffffe000`fe317000 : 00000000`424c5050 00000000`00003a98 00000000`00000044 00000000`00000044 : 0xffffd001`1a713b60
ffffd001`1a713ab8 00000000`424c5050 : 00000000`00003a98 00000000`00000044 00000000`00000044 00000000`00000001 : 0xffffe000`fe317000
ffffd001`1a713ac0 00000000`00003a98 : 00000000`00000044 00000000`00000044 00000000`00000001 ffffd001`1a713c00 : 0x424c5050
ffffd001`1a713ac8 00000000`00000044 : 00000000`00000044 00000000`00000001 ffffd001`1a713c00 fffff801`a8179f73 : 0x3a98
ffffd001`1a713ad0 00000000`00000044 : 00000000`00000001 ffffd001`1a713c00 fffff801`a8179f73 00000000`000004b3 : 0x44
ffffd001`1a713ad8 00000000`00000001 : ffffd001`1a713c00 fffff801`a8179f73 00000000`000004b3 00000000`00002710 : 0x44
ffffd001`1a713ae0 ffffd001`1a713c00 : fffff801`a8179f73 00000000`000004b3 00000000`00002710 00000000`00000001 : 0x1
ffffd001`1a713ae8 fffff801`a8179f73 : 00000000`000004b3 00000000`00002710 00000000`00000001 00000000`000007ff : 0xffffd001`1a713c00
ffffd001`1a713af0 00000000`000004b3 : 00000000`00002710 00000000`00000001 00000000`000007ff ffffd001`1a713bd8 : atikmdag+0xb77f73
ffffd001`1a713af8 00000000`00002710 : 00000000`00000001 00000000`000007ff ffffd001`1a713bd8 fffff801`a763d71b : 0x4b3
ffffd001`1a713b00 00000000`00000001 : 00000000`000007ff ffffd001`1a713bd8 fffff801`a763d71b 0000003f`00000060 : 0x2710
ffffd001`1a713b08 00000000`000007ff : ffffd001`1a713bd8 fffff801`a763d71b 0000003f`00000060 00000000`00000000 : 0x1
ffffd001`1a713b10 ffffd001`1a713bd8 : fffff801`a763d71b 0000003f`00000060 00000000`00000000 ffffd001`1a713c80 : 0x7ff
ffffd001`1a713b18 fffff801`a763d71b : 0000003f`00000060 00000000`00000000 ffffd001`1a713c80 00000000`00000100 : 0xffffd001`1a713bd8
ffffd001`1a713b20 0000003f`00000060 : 00000000`00000000 ffffd001`1a713c80 00000000`00000100 ffffd001`1a713c08 : atikmdag+0x3b71b
ffffd001`1a713b28 00000000`00000000 : ffffd001`1a713c80 00000000`00000100 ffffd001`1a713c08 ffffd001`1a713c00 : 0x0000003f`00000060


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+41195

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  54176654

STACK_COMMAND:  .cxr 0xffffd0011a713060 ; kb

FAILURE_BUCKET_ID:  AV_atikmdag+41195

BUCKET_ID:  AV_atikmdag+41195

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_atikmdag+41195

FAILURE_ID_HASH:  {8240ca91-b767-935f-390c-e6e9623a62a7}

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start             end                 module name
fffff801`a7602000 fffff801`a866c000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Sep 16 03:51:08 2014 (54176654)
    CheckSum:         00FFED07
    ImageSize:        0106A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[nick7969]

When doing driver installation for single card, it does not cause bsod. The installation works fine. What I have noticed is, when I have my powercolor in slot 1 my display device is named R9 series in device manager. When I install the sapphire on slot 2 alone, the name remains 7900. So I don't know what is causing this. Could be the bridge?

 

[Arc]

When doing driver installation for single card, it does not cause bsod. The installation works fine. What I have noticed is, when I have my powercolor in slot 1 my display device is named R9 series in device manager. When I install the sapphire on slot 2 alone, the name remains 7900. So I don't know what is causing this. Could be the bridge?

The chance is there, obviously. I will ask our hardware experts to have a look at your issue.

In the mean time, you complete your System Specs with detailed information about your PSU and cooler. It will help our hardware experts to have a better idea about your system.

See your system specs and fill it up here.
​

 

[nick7969]

Thank you. I uploaded my psu, cooler and cooling section.

 

[essenbe]

nick7969, look at the specs unless you know them. The core clock and boost clock on both need to be the same as well as the Vram. Is that the case?

Also, please look in BIOS and give us the values of the +12V, +5V and +3.3V

If I understand you, your Motherboard is reading the cards as different models. I'm not sure why, but maybe the Tech Support for that card could tell you why.

 

[essenbe]

Read here and see if you may find something to help AMD CrossFire? FAQ

 

[Arc]

Thanks a great lot, Steve.

 

[essenbe]

Don't thank me yet. We haven't solved it, so far.

 

[essenbe]

Hold on just a second. Am I misunderstanding you? You only nee 1 driver. You can't install 2 drivers at the same time, I don't believe.

Try this. Install 1 card in the top slot. now do this

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

Once that is done, shut down install the second card and the bridge and start up. You should get a pop up with Windows saying it detected new hardware and CCC asking if you want to enable Crossfire, answer yes. If you don't get the pop up from CCC, open CCC and enable CFX there and see if that works better.

You do not need 2 drivers.

 

[nick7969]

Thank You for responding.


I got this from the bios.
12V - 12.144
5V - 5.120
3.3V - 3.440

So, I did as you said. I shut down the computer. Took out the 2nd card. Booted it up with the card in only slot 1. Uninstalled catalyst, started ddu, safe mode, and than wiped using amd. I booted it up with one card only just to make sure everything was fine. Than I shut down, installed second card in slot 2, and than put the bridge on. Booted it up. Didn't get any windows screen saying it was installing, nothing in the tray either. I waited for CCC to popup with crossfirex dialog but nothing came up. So I decided to start CCC. I got the following message.

"AMD Catalyst Control Center cannot be started. There are currently no settings that can be configured using AMD CCC."

CCC opened just fine with one card.
First time ever seeing this type of message.

 

[nick7969]

I forgot to mention I installed 14.9 drivers after wiping in safe mode.

 

[essenbe]

I'm not really sure what to tell you. Read through some of those inks I gave you and what the is problem is and let us know.

 

[essenbe]

nick7969, did you ever resolve your problem?

 

[nick7969]

Nothing yet.

 

[essenbe]

Nick, with both cards installed, go to device manager, click the arrow next to Display adapters and it should show both cards, what does it say?

 

[nick7969]

So, now I have both cards showing up in device manager. I didn't do anything after installing the drivers in the earlier post. I gave up and just shut down the computer. Today I started it up and it shows AMD Radeon HD 7900 series and AMD Radeon R9 200 Series. They are both 7950. I don't know why one is showing up as R9? Anyways, let me test it with a game or two and see if crossfire is working.

 

[essenbe]

Good luck

 

[nick7969]

So I tried joining a server. Just before it tries to launch the game. The whole system freezes, can't move mouse and eventually had to shut it off.