BSOD when installing battle.net Heroes of the storm alpha via launcher

johny3

New member
Local time
8:42 PM
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26
hi all
Installed the battle.net program heroes of the storm after getting invited to the alpha this morning and got a bsod first during installation and update of the bnet launcher and then again when trying to install. I did not try to play it during installation.
nnsstrm.sys
page_fault_in_nonpaged_area
stop: 0x00000050 (0xFFFFF8a019c42038, 0x0000000000000000, 0xFFFFF8800474FB90, 0x00000000000000000)

NNSSTRM.sys - address FFFFF8800474F890 base at FFFFF88004719000

I attached the log below, noticed that it did not find anything in minidump but thought I had configured windows to do so.

Thank you ahead of time. I was going to uninstall and reinstall bnet but wanted to see if it was something else first.
I appreciate the help. I apologize if i forgot anything, the flu is making me not be myself :devil:

Just as an amusing tidbit, the same happened on my laptop. so now 2 pcs
 
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My Computer My Computer

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Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz8.00 GB(1) Mobile Intel(R) HD Graphics (2) Radeon (T...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
hp pavilion
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
Motherboard
Hewlett-Packard 165A
Memory
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Graphics Card(s)
(1) Mobile Intel(R) HD Graphics (2) Radeon (TM) HD 6770M
Sound Card
(1) IDT High Definition Audio CODEC (2) Intel(R) Display A
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1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
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Hitachi HTS727575A9E364
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There are no dumps in the log
 

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Windows 10 Pro x64AMD Ryzen 5 1600 @ [email protected]G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHzSapphire Radeon Vega 56 NITRO+
Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
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AMD Wraith Spire
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Ducky Shine 6 w/ MX Browns and PBT keycaps
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Xtrfy M1-Ice
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100MBit/s down, 20MBit/s up
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Bitdefender
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Google Chrome
neither computer seems to be creating logs, I am not sure why. Will look at it again thanks
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz8.00 GB(1) Mobile Intel(R) HD Graphics (2) Radeon (T...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
hp pavilion
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
Motherboard
Hewlett-Packard 165A
Memory
8.00 GB
Graphics Card(s)
(1) Mobile Intel(R) HD Graphics (2) Radeon (TM) HD 6770M
Sound Card
(1) IDT High Definition Audio CODEC (2) Intel(R) Display A
Screen Resolution
1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS727575A9E364
Antivirus
comodo, superantispyware,malawarebytes, essentials
Browser
chrome, IE, firefox
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