Solved BSOD when launching Star Wars: The Old Republic

ProbleMatic · Jan 7, 2013

When I go to press the play button on the splash screen of the game, I get a blue screen that reads:

PAGEFAULT_IN_NONPAGED_AREA

I've tried reinstalling, but that didn't work. When I re-installed, I didn't remove everything. I ran the system file checker as suggested by someone over at Yahoo! Answers, that didn't work either. So now I'm turning to you guys. I don't want to completely re-install without at least trying to troubleshoot first. The game takes awhile to re-download.

here's the zip folder:
View attachment 248992

koolkat77 · Jan 7, 2013

Not the best security software. Please uninstall for troubleshooting purpose:

Code:

[LIST=1]
[*]Start Menu\Programs\Avira    Public:Start Menu\Programs\Avira    Public
[*]Start Menu\Programs\Avira\Avira Desktop    Public:Start Menu\Programs\Avira\Avira Desktop    Public
[*]Start Menu\Programs\Spybot - Search & Destroy    Public:Start Menu\Programs\Spybot - Search & Destroy    Public
[/LIST]

Removal Tools:

Avira AntiVir Removal Tool - Download
Removing Spybot - Safer-Networking Forums

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
  - http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

System Optimisers

Please remove the following software:

Code:

[FONT=Courier New][SIZE=3]Advanced SystemCare 5    "c:\program files (x86)\iobit\advanced systemcare 5\asctray.exe" /autostart    user-PC\user    HKU\S-1-5-21-1524752268-1942279602-8085283-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run[/SIZE][/FONT]

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

Perform a System File Check:

Click on the start rb:
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Reduce items at start-up. Nothing except anti-virus is required:

Install all updates including Service Pack 1:

Code:

Version    6.1.7600 Build 7600

Learn how to install Windows 7 Service Pack 1 (SP1)

Update your NVIDIA drivers:

Code:

[FONT=Courier New][SIZE=3]Driver    c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.6724, 12.36 MB (12,962,792 bytes), 2/23/2011 7:28 AM)[/SIZE][/FONT]

METHOD:

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "NVIDIA" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

:ar: http://www.sevenforums.com/tutorial...over-files-after-uninstalling.html#post726559

Link for download: NVIDIA Driver Downloads - Automatically Detect NVIDIA Products

Go to this link: Intel® Driver Update Utility. Check the system for latest updates. Download and install them one by one.

Coming to what caused the BSOD:

Code:

[FONT=Courier New][SIZE=3]*******************************************************************************[/SIZE][/FONT]
[SIZE=3][FONT=Courier New]*                                                                             *[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*                        Bugcheck Analysis                                    *[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*                                                                             *[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*******************************************************************************[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]Use !analyze -v to get detailed debugging information.[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]BugCheck 50, {ffffffffffd9e08c, 0, fffff80003095db0, 0}[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]*** WARNING: Unable to verify timestamp for dlkmd.sys[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]Could not read faulting driver name[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Probably caused by : dlkmd.sys ( dlkmd+3a9ed )[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]Followup: MachineOwner[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]---------[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]2: kd> !analyze -v[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*******************************************************************************[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*                                                                             *[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*                        Bugcheck Analysis                                    *[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*                                                                             *[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]*******************************************************************************[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]PAGE_FAULT_IN_NONPAGED_AREA (50)[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Invalid system memory was referenced.  This cannot be protected by try-except,[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]it must be protected by a Probe.  Typically the address is just plain bad or it[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]is pointing at freed memory.[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Arguments:[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Arg1: ffffffffffd9e08c, memory referenced.[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Arg3: fffff80003095db0, If non-zero, the instruction address which referenced the bad memory[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]    address.[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Arg4: 0000000000000000, (reserved)[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]Debugging Details:[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]------------------[/FONT][/SIZE]
 
 
[SIZE=3][FONT=Courier New]Could not read faulting driver name[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ad0e0[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]GetUlongFromAddress: unable to read from fffff800032ad198[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]ffffffffffd9e08c [/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]FAULTING_IP: [/FONT][/SIZE]
[SIZE=3][FONT=Courier New]nt!MmProbeAndLockPages+130[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff800`03095db0 410fb601        movzx   eax,byte ptr [r9][/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]MM_INTERNAL_CODE:  0[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]CUSTOMER_CRASH_COUNT:  1[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]BUGCHECK_STR:  0x50[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]PROCESS_NAME:  swtor.exe[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]CURRENT_IRQL:  1[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]TRAP_FRAME:  fffff88008e48510 -- (.trap 0xfffff88008e48510)[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]NOTE: The trap frame does not contain all registers.[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Some register values may be zeroed or incorrect.[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]rax=0000000000000009 rbx=0000000000000000 rcx=0000000000000000[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]rdx=0000000000000009 rsi=0000000000000000 rdi=0000000000000000[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]rip=fffff80003095db0 rsp=fffff88008e486a0 rbp=fffff88010912110[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]r8=fffffa800931de10  r9=ffffffffffd9e08c r10=0000000000000008[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]r11=0000000000000000 r12=0000000000000000 r13=0000000000000000[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]r14=0000000000000000 r15=0000000000000000[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]iopl=0         nv up ei ng nz ac po nc[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]nt!MmProbeAndLockPages+0x130:[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff800`03095db0 410fb601        movzx   eax,byte ptr [r9] ds:ffffffff`ffd9e08c=??[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]Resetting default scope[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]LAST_CONTROL_TRANSFER:  from fffff800030f5a74 to fffff80003076040[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]STACK_TEXT:  [/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e483a8 fffff800`030f5a74 : 00000000`00000050 ffffffff`ffd9e08c 00000000`00000000 fffff880`08e48510 : nt!KeBugCheckEx[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e483b0 fffff800`0307412e : 00000000`00000000 ffffffff`ffffffff fffff8a0`112e3000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x422b7[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e48510 fffff800`03095db0 : 00000000`00000000 00000000`00000000 fffffa80`07b7ce60 fffff800`030853ec : nt!KiPageFault+0x16e[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e486a0 fffff880`109039ed : fffffa80`0931dde0 00000000`00000200 00000000`00000002 ffffffff`ffd9e08c : nt!MmProbeAndLockPages+0x130[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e487b0 fffffa80`0931dde0 : 00000000`00000200 00000000`00000002 ffffffff`ffd9e08c 00000000`00000000 : dlkmd+0x3a9ed[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e487b8 00000000`00000200 : 00000000`00000002 ffffffff`ffd9e08c 00000000`00000000 00000000`00000000 : 0xfffffa80`0931dde0[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e487c0 00000000`00000002 : ffffffff`ffd9e08c 00000000`00000000 00000000`00000000 fffffa80`07ff0660 : 0x200[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e487c8 ffffffff`ffd9e08c : 00000000`00000000 00000000`00000000 fffffa80`07ff0660 fffff880`108ffa56 : 0x2[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`08e487d0 00000000`00000000 : 00000000`00000000 fffffa80`07ff0660 fffff880`108ffa56 fffff880`10912470 : 0xffffffff`ffd9e08c[/FONT][/SIZE]
 
 
[SIZE=3][FONT=Courier New]STACK_COMMAND:  kb[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]FOLLOWUP_IP: [/FONT][/SIZE]
[SIZE=3][FONT=Courier New]dlkmd+3a9ed[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`109039ed ??              ???[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]SYMBOL_STACK_INDEX:  4[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]SYMBOL_NAME:  dlkmd+3a9ed[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]FOLLOWUP_NAME:  MachineOwner[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]MODULE_NAME: dlkmd[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]IMAGE_NAME:  dlkmd.sys[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]DEBUG_FLR_IMAGE_TIMESTAMP:  5016f5c8[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]FAILURE_BUCKET_ID:  X64_0x50_dlkmd+3a9ed[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]BUCKET_ID:  X64_0x50_dlkmd+3a9ed[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]Followup: MachineOwner[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]---------[/FONT][/SIZE]
 
[SIZE=3][FONT=Courier New]2: kd> lmvm dlkmd[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]start             end                 module name[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]fffff880`108c9000 fffff880`10931000   dlkmd    T (no symbols)           [/FONT][/SIZE]
[SIZE=3][FONT=Courier New]   Loaded symbol image file: dlkmd.sys[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]   Image path: \SystemRoot\system32\drivers\dlkmd.sys[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]   Image name: [COLOR=red]dlkmd.sys[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Courier New]   Timestamp:        [COLOR=red]Tue Jul 31 02:59:52 2012 [/COLOR](5016F5C8)[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]   CheckSum:         0005D6B5[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]   ImageSize:        00068000[/FONT][/SIZE]
[SIZE=3][FONT=Courier New]   Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT][/SIZE]

You may refer to this post: http://www.sevenforums.com/crashes-debugging/270683-bsod-when-loading-swtor-0x50.html#post2228188 and follow what's mentioned by the user.

Hope this helps.

ProbleMatic · Jan 9, 2013

I did downgrade the display link driver to 6.0, still didn't want to run, running the intel driver update tool as I'm posting this response. When it says "Analyzing computer" how long does the process take? I'm not sure if its working, or if it's hanging..

I also uninstalled Avira, Advanced Sys Care and Spybot.

Also just recently updated my Nvidia drivers.

koolkat77 · Jan 9, 2013

Well

Any recent crashes?

ProbleMatic · Jan 9, 2013

Yeah, it crashed the last time I hit the play button.

koolkat77 · Jan 9, 2013

Do you mean blue screen?

Does your PC crash on other games?

ProbleMatic · Jan 9, 2013

Not that I'm aware of. All of my other games work alright, and yeah it blue screened. I just ran a disk check, there were no problems detected.

koolkat77 · Jan 9, 2013

Intel driver update shouldn't take long.

Upload new dumps.

ProbleMatic · Jan 9, 2013

Alrighty.

View attachment 249370

There's a minidump.

koolkat77 · Jan 9, 2013

Nothing new.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {ffffffffffd9e08c, 0, fffff800030f0db0, 0}
*** WARNING: Unable to verify timestamp for dlkmd.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
Could not read faulting driver name
Probably caused by : dlkmd.sys ( dlkmd+3a9ed )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffffffd9e08c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800030f0db0, If non-zero, the instruction address which referenced the bad memory
 address.
Arg4: 0000000000000000, (reserved)
Debugging Details:
------------------

Could not read faulting driver name
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800033080e0
GetUlongFromAddress: unable to read from fffff80003308198
 ffffffffffd9e08c 
FAULTING_IP: 
nt!MmProbeAndLockPages+130
fffff800`030f0db0 410fb601        movzx   eax,byte ptr [r9]
MM_INTERNAL_CODE:  0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  swtor.exe
CURRENT_IRQL:  1
TRAP_FRAME:  fffff8800b5e3510 -- (.trap 0xfffff8800b5e3510)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000009 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000009 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030f0db0 rsp=fffff8800b5e36a0 rbp=fffff88005322110
 r8=fffffa8006c155f0  r9=ffffffffffd9e08c r10=0000000000000008
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po nc
nt!MmProbeAndLockPages+0x130:
fffff800`030f0db0 410fb601        movzx   eax,byte ptr [r9] ds:ffffffff`ffd9e08c=??
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80003150a74 to fffff800030d1040
STACK_TEXT:  
fffff880`0b5e33a8 fffff800`03150a74 : 00000000`00000050 ffffffff`ffd9e08c 00000000`00000000 fffff880`0b5e3510 : nt!KeBugCheckEx
fffff880`0b5e33b0 fffff800`030cf12e : 00000000`00000000 ffffffff`ffffffff fffff8a0`1a246000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x422b7
fffff880`0b5e3510 fffff800`030f0db0 : 00000000`00000000 00000000`00000000 fffffa80`08d35090 fffff800`030e03ec : nt!KiPageFault+0x16e
fffff880`0b5e36a0 fffff880`053139ed : fffffa80`06c155c0 00000000`00000200 00000000`00000002 ffffffff`ffd9e08c : nt!MmProbeAndLockPages+0x130
fffff880`0b5e37b0 fffffa80`06c155c0 : 00000000`00000200 00000000`00000002 ffffffff`ffd9e08c 00000000`00000000 : dlkmd+0x3a9ed
fffff880`0b5e37b8 00000000`00000200 : 00000000`00000002 ffffffff`ffd9e08c 00000000`00000000 00000000`00000000 : 0xfffffa80`06c155c0
fffff880`0b5e37c0 00000000`00000002 : ffffffff`ffd9e08c 00000000`00000000 00000000`00000000 fffffa80`08028880 : 0x200
fffff880`0b5e37c8 ffffffff`ffd9e08c : 00000000`00000000 00000000`00000000 fffffa80`08028880 fffff880`0530fa56 : 0x2
fffff880`0b5e37d0 00000000`00000000 : 00000000`00000000 fffffa80`08028880 fffff880`0530fa56 fffff880`05322470 : 0xffffffff`ffd9e08c

STACK_COMMAND:  kb
FOLLOWUP_IP: 
dlkmd+3a9ed
fffff880`053139ed ??              ???
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  dlkmd+3a9ed
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: dlkmd
IMAGE_NAME:  dlkmd.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  5016f5c8
FAILURE_BUCKET_ID:  X64_0x50_dlkmd+3a9ed
BUCKET_ID:  X64_0x50_dlkmd+3a9ed
Followup: MachineOwner
---------
2: kd> lmvm dlkmd
start             end                 module name
fffff880`052d9000 fffff880`05341000   dlkmd    T (no symbols)           
    Loaded symbol image file: dlkmd.sys
    Image path: \SystemRoot\system32\drivers\dlkmd.sys
    Image name: dlkmd.sys
    Timestamp:        Tue Jul 31 02:59:52 2012 (5016F5C8)
    CheckSum:         0005D6B5
    ImageSize:        00068000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Anyway, update the thread once you've completed all the steps from my first post.

Pauly · Jan 9, 2013

You need to get service pack 1 installed and get your windows updated, install all updates offered

ProbleMatic · Jan 10, 2013

Ok, so I just tried to install Service Pack 1, and it tells me that the installation was not successful. There's an error message that reads "Element not found" What now? Is it because I just ran the setup and not all the extra files needed? All I did was run the setup file from a zipped file, it extracted it, and I just ran the setup that way. I didn't create a folder or anything for it on the desktop

Pauly · Jan 10, 2013

Some prerequisite updates may not be installed why did you not just run windows update
Please can you run the MGADiag tool and post the output
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

ProbleMatic · Jan 10, 2013

Gonna try the setup one last time. Clicked on an x64 setup file instead of just the file called "setup" which was the file I clicked last time. After that I will use those instructions if it fails again this time.

I did run windows udpdate, and installed a few updates, but I didn't see the service pack 1 update displayed on there.

Update: failed again. Next post will be from that link above.

Pauly · Jan 10, 2013

You need to keep running windows update it wont offer you sp1 until you have installed all the updates that come before it

ProbleMatic · Jan 10, 2013

Oh ok. Will do that tomorrow and finish off the rest of the updates, it says I have 31.

Update: Even after installing all those updates, again it failed. I'll run that MGADiag tool.

ProbleMatic · Jan 11, 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-THV8M-9MQBQ-CTQK7
Windows Product Key Hash: 2KjSN1iGo7oTBIjB5YcDMc++7A8=
Windows Product ID: 00359-112-0264153-85931
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {4615B99B-829E-44FB-A5D9-21B66B32D31E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4615B99B-829E-44FB-A5D9-21B66B32D31E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CTQK7</PKey><PID>00359-112-0264153-85931</PID><PIDType>5</PIDType><SID>S-1-5-21-1524752268-1942279602-8085283</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090224000000.000000+000</Date></BIOS><HWID>6FBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-026415-00-1033-7600.0000-1142011
Installation ID: 013790645625164565639642765886354266189385605106016701
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CTQK7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/11/2013 11:17:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:23:2012 14:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAEABgABAAEAAAAFAAAAAgABAAEAln3i4kIoDDVGvOS/hDTiX5iyQl8kWJw8vqQdTZ8NX9eSxbTCTFg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  EUDS			GBT   		
  SSDT			PmRef		CpuPm

NoelDP · Jan 14, 2013

There appears to be no problem with the report.

Pauly · Jan 14, 2013

Thanks Noel
So how is it going, what do you mean by failed? are you having blue screens if so you need to keep uploading the files so we can look at them
Looking back through how did you get on with previous suggestions ?
No mention of the sfc scan suggested earlier, did you run it
Did you reduce startup items also ?

We can only give suggestions of things to help, if you try them and you get another crash we need to see the new dump files after the actions were performed so we can try to help you narrow it down, also please try to be a bit more descriptive in your replies its hard to understand what you have and havent tried

ProbleMatic · Jan 15, 2013

Hey everyone. What I mean by it failing is that I had gotten the same "element not found" message, even after installing all of my windows updates. My computer proceeded to install SP1 but with no such luck. Reconfiguration failed and it reverted the changes.

I figure that perhaps all the updates I installed might perhaps stop the blue screen. I haven't touched the game yet after all my updates installed. Maybe the problem I've been having is fixed now. I have Microsoft Security Essentials installed. I will make another post to update.

Solved BSOD when launching Star Wars: The Old Republic

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