BSOD when logging in after hibernate

[Rosco2382]

I was asked to look at a lab that runs in my apartment complex. There are two laptops that seem to crash when coming up from hibernate or sleep.

 

[Arc]

[COLOR=Red]BugCheck F4[/COLOR], {3, fffffa8007081040, fffffa8007081320, fffff800035e3270}

----- ETW minidump data unavailable-----
Probably caused by : smss.exe

Followup: MachineOwner
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More info needed. Upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

 

[Rosco2382]

Here you go

 

[Arc]

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

Test your HDD using Seatools. Take both the Short generic and the long generic tests.

Let us know the results. also upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.