BSOD when rebooting/restarting

[mzimmer4]

Thanks Dave... this is good info to know. I've read in many places about people installing Windows 7 from USB or CD sources and never knew how they got them.

 

[Dave76]

The USB memory stick method is easy to do and a much faster way to run the installation.
I've been using it for about a year now, and it's great.

 

[jcgriff2]

Hi -

If problems creep up again, to help ascertain if the Windows 7 installation DVD you have is corrupted in some manner and causing trouble, I suggest that you install the Windows 7 Enterprise Edition 90-day trial version. You can download the ISO directly from Microsoft and burn it to DVD.

Windows 7 Enterprise | Trial, Evaluation, Test, Download

Use KillDisk on the HDD prior to installation.

If you encounter similar problems installing the Windows 7 Enterprise Edition, then hardware must be scrutinized more closely.

BSODs occur under Windows. The BSOD you reported had a bugcheck = 0x50 = invalid memory referenced.

Meanwhile, I would allow ALL Windows Updates to come in.

www.update.microsoft.com

Regards. . .

jcgriff2

`

 

[mzimmer4]

Whoops, another crash! Wasn't doing anything at all... I got Windows to successfully install, and was just going to leave it idling for a day or two with no activity. Here are some attachments for the pro's to look at. Keep in mind that after the install of Windows, I didn't install anything, including drivers. It was a barebone install of the OS to check system stability.

 

[Jonathan_King]

0x50- Probably Caused By hardware.

Update your Realtek network adapter drivers: Realtek

Update your ATI drivers: https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/drivers/10-8_vista64_win7_64_dd.exe


...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Aug 29 01:15:40.813 2010 (UTC - 4:00)
System Uptime: 0 days 0:10:48.910
BugCheck 50, {ffffffffffffff8b, 1, fffff800028ce1af, 0}
Probably caused by : hardware ( nt!ExAcquireResourceExclusiveLite+142 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[Dave76]

So... after switching out the SATA cable with one supplied with the motherboard, I finally got my computer to turn back on (after having some grounding issues with the motherboard and chassis). The problem still exists though. Upon rebooting, I encountered 4 or 5 BSODs and finally got Windows to boot up as it should. Included are some more perfmon reports and dump files.

Also, before I changed out the SATA cable, I ran Memtest86+ and also Seatools for Windows. On the plus side, both checked out good (whereas the hard drive check failed miserably with the previous hard drive). Seems like my hardware is in good shape. You guys definitely know your diagnostics, I'll give you that. Please help before I jab a pencil in my ear!

What were the grounding issues?

You should have the HDD SATA cable plugged into SATA port 0, the CD/DVD can be plugged into any other port but recommended to use the last port.

Followed instructions in previous post to the tee... disconnected all external devices like mouse, keyboard, monitor, ethernet cable, speakers... basically everything internally from the motherboard (except the beeper, case's power button, cpu, and all fans).

With no externals hooked up to the I/O panel in the back, I received a single short beep (meaning system boots successfully).

Do you get a single short beep with everything connected internally and externally?

Is the above with nothing connected externally and everything still connected to the motherboard inside the case?
(Obviously, just to confirm)
Is the CD/DVD cable still connected?

If this is correct, what do you normally connect externally?
Keyboard, Mouse, Monitor, and?

Took out the memory... With no memory inserted I received continuous long beeps (mobo's book says this means graphics card not inserted properly)...

Don't know if this is normal...

put memory back in and got a single short beep (meaning system boots successfully). With no graphics card inserted, I received one long beep, 2 short beeps (meaning monitor or graphics card error). The book doesn't give a very detailed list of beep codes, and I tried to search online for some and was unsuccessful... yes, even tried Gigabyte's website. Turns out that Gigabyte doesn't provide a detailed list of beep codes and a lot of other people have had trouble finding the same information. Here's all that the book gives me:

1 short: System boots successfully
2 short: CMOS setting error
1 long, 1 short: Memory or motherboard error
1 long, 2 short: Monitor or graphics card error
1 long, 3 short: Ketboard error
1 long, 9 short: BIOS ROM error
Continuous long beeps: Graphics card not inserted properly
Continuous short beeps: Power error

As far as heat goes, it's in a fairly cool environment with 3 fans running in the case (not including the 2 fans in the power supply). I remember looking at the CPU temperature in the BIOS and it said it was 47 degrees Celsius if I remember correctly.

Is the 47c temp when it's running at idle?
Seems a bit high.
Check your temps with Core Temp.

Did you assemble the computer?
Stock CPU cooler?
What case and cooling fans?

 

[mzimmer4]

What were the grounding issues?

At some early point during assembly, I was unable to successfully power on anything. I thought my power supply was bad... so I did a load test on the 24-pin plug and verified the power supply was working properly. I then removed the motherboard from the case and it powered on correctly. Guess it was screwed down too tightly.

You should have the HDD SATA cable plugged into SATA port 0, the CD/DVD can be plugged into any other port but recommended to use the last port.

Currently, the HDD is plugged into port 0, CD/DVD is plugged into port 4

Do you get a single short beep with everything connected internally and externally?

Is the above with nothing connected externally and everything still connected to the motherboard inside the case?
(Obviously, just to confirm)
Is the CD/DVD cable still connected?

Yes, single short beep with all externals removed and only the internals hooked up to the motherboard. ...and yes, the CD/DVD cable is still connected. I was going to disconnect that to possibly rule out a bad drive.

If this is correct, what do you normally connect externally?
Keyboard, Mouse, Monitor, and?

...speakers and network cable

Is the 47c temp when it's running at idle?
Seems a bit high.
Check your temps with Core Temp.

I'll check temps and post back

Did you assemble the computer?
Stock CPU cooler?
What case and cooling fans?

Yes, I assembled it... It's the stock heatsink that came with the CPU. Using a Rosewill Challenger case with stock fans inside.

 

[mzimmer4]

CPU temp is currently 29-35 degrees Celsius. ...checked with CoreTemp 0.99.7

 

[Dave76]

This question is important.

Do you get a single short beep with everything connected internally and externally?
Normal use scenario.

Good job answering the questions.

The temps are in range.
Most AMD temps I've seen are usually the same for all and a little lower.
We might come back to this.

Check the temps next time you run Memtest86+ or Prime95, let us know the results.
Give Prime95 torture test - blend, a quick run, just until the temps stabilize.

 

[mzimmer4]

This question is important.

Do you get a single short beep with everything connected internally and externally?
Normal use scenario.

Good job answering the questions.

The temps are in range.
Most AMD temps I've seen are usually the same for all and a little lower.
We might come back to this.

Check the temps next time you run Memtest86+ or Prime95, let us know the results.
Give Prime95 torture test - blend, a quick run, just until the temps stabilize.

Yes... single short beep with everything connected, both internals and externals. I'm kind of iffy running Prime 95... I've read some stuff that doesn't sound too safe, such as "...this step cooks your CPU", etc. I'm just afraid I'll run into a scenario where I won't be able to get back into Windows. This happened before after running KillDisk, although I eventually got Windows to reinstall on the hard drive.

Also, everything has been running fairly stable for the past 36 hours or so. I turned off the computer several times and it has been able to boot back up with no halts or crashes. But, I was beginning an installation for Wow.exe earlier today, and I received a generic error and some screen flashing/freezing. The computer restarted itself and CHKDSK ran following a restart (seemed to edit some bad files or something). I was starting to suspect a video card error, since when I tried to access the BIOS screen, it was just a bunch of wierd illegible characters. Everything seems to be back to normal now though, as long as I don't do anything

 

[Dave76]

Good news it's running stable.

Have you installed new ATI drivers for your graphics card?

 

[mzimmer4]

Yes, I believe the graphics drivers were installed with Windows Update. But, I did experience a crash earlier today... also there's still the complication with installing Wow. I was able to install the full-version game client from Battle.net before on the original setup with no errors (when the computer was first completed). Attached are some dump files and a perfmon report... let me know what you guys think. Something's still not right... even though I've just been running a minimal setup. Perhaps something I never configured in BIOS maybe? Not sure, like the first post suggests, this is my first build and I'm not too experienced.

 

[Dave76]

I would get your graphics drivers from the ATI website linked by Jonathan_King in post#45.

 

[mzimmer4]

K, I'll try that... Also, I was looking over the performance report and noticed that it has drivers missing for "Universal Serial Bus (USB) Controller". But, my USB ports seem to be working just fine. Could this be drivers for the 3.0 ports? Didn't know if this made a big difference. Anyhow, I'll get to the graphics drivers and post back if any problems arise. Thanks again guys.

 

[mzimmer4]

So, I recently had another random crash. Everything was running fine for a couple weeks until this. It crashed 3 times in about 15 minutes. Here are some dump files and a performance monitor report. Let me know what you guys can find. Thanks

 

[Jonathan_King]

Install this Realtek driver: Realtek

Install this chipset driver: http://download.gigabyte.us/FileList/Driver/motherboard_driver_amd_chipset_8-series_win7.exe

After you install the chipset drivers, run a CPU stress test, keeping an eye one temps: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Finally, let's run a RAM test again. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 21:54:11.284 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:56.814
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 21:52:48.258 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:06.162
BugCheck 1, {76fbfeba, 0, ffffffff, fffff880057ddca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 21:51:13.850 2010 (UTC - 4:00)
System Uptime: 0 days 1:28:59.754
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[mzimmer4]

Ok, I installed the Realtek drivers, but I'm not sure about the chipset drivers. I extracted the folder to my desktop, but where exactly in the Device Manager do I go to update the one for the chipset? Thanks again.

 

[mzimmer4]

Just thought of something... when you said "Install this Realtek driver", you were referring to the Realtek network adapter, correct? That's the driver I updated. Didn't really think too much about it, but I've always associated Realtek with network adapters, but I understand it can relate to other things. If you weren't referring to drivers for the network adapter, let me know where I screwed up and how I can fix it. Still confused about the chipset driver (see previous post).

 

[Jonathan_King]

Yeah, I was referring to your Realtek Network Adapter drivers. I should have specified, sorry.

If you extracted the .exe file you downloaded (the 100MB one), go to the extracted location and run Setup.exe.

 

[mzimmer4]

Soooooo... I'm back yet again. Here's the story... installed the drivers that Jonathan recommended (ATI & Realtek). Good news is that the performance monitor report doesn't show me with outdated drivers anymore. So I think that part is good.

But!!! I've started running into another wierd problem, involving more BSODs and random freezings. After the computer was sitting for a few hours, I was going to play WoW and after opening the game, the computer restarted itself and started emitting long beeps (3 long... pause... 3 long... pause... etc.) Neither the Gigabyte website nor the manual gives any indication as to what this means. The beeping always happens before the BIOS screen even comes up.

The problem seems to be sporadic though... that is, it will happen sometimes, but sometimes it boots up and runs just fine (boots past BIOS and into Windows desktop). Recently ran Memtest86+ through 4 passes with no errors.

So my question is this... do I have a problem with my motherboard? Possibly the CPU? Could it be some BIOS settings that I never configured? Any help is greatly appreciated. Attached are more dumps and the perfmon report. Thanks guys!