BSOD when system exits sleep mode. 0xc000009d - STATUS_DEVICE_NOT_CONN

jpbyrd

New member
Local time
8:08 PM
Messages
5
Hello Everyone,

I am experiencing an intermittent blue screen of death after waking my PC from sleep mode. The system operates normal after restarting and will continue operating normal as long as I do not allow it to re-enter sleep mode.

I have attached a zip file containing the dump files along with any other relevant information you may need to analyze the problem.

The PC is a HP Compaq DC7900 Small Form Factor desktop that came stock with Windows Vista installed. The system was refurbished and now has Windows 7 Professional x64 installed.

Any help with the issue would be greatly appreciated. Please forgive me if the information included is not significant for analysis. This is my first time posting to any type of forum.

Thanks in advance for you help! :)

Regards
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600 3.4Ghz8GB DDR3-1333 PC3-10600EVGA GEFORCE GT 520 PCIE 2.0 1GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600 3.4Ghz
Motherboard
Intel DQ67SW Executive Series
Memory
8GB DDR3-1333 PC3-10600
Graphics Card(s)
EVGA GEFORCE GT 520 PCIE 2.0 1GB
Hard Drives
Kingston 120Gb HyperX SATA 3 SSD
Seagate Barracuda 1TB SATA 3 7200RPM
Antivirus
Norton 360 V6.0
Browser
IE, Firefox, Chrome, Opera, & Safari
Welcome to Seven Forums.

Drivers in red require update:

ADIHdAud.sys Mon May 18 23:31:55 2009 (4A119B8B)
SoundMAX Digital HD Audio Driver
http://www.carrona.org/drivers/driver.php?id=ADIHdAud.sys

HECIx64.sys Wed Jun 24 02:28:14 2009 (4A413ADE)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
2. Disk check for errors on the hard drive - http://www.sevenforums.com/tutorials/433-disk-check.html
3. Troubleshoot applications by a clean boot - http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
4. Memtest86+ paying close attention to part 3 - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD SUMMARY
Code:
[FONT="Consolas"]Debug session time: Tue Apr 30 07:15:38.640 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\042913-50076-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 4:32:27.138
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50080 )
BugCheck 7A, {20, ffffffffc000009d, fffffa80054f2078, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Bugcheck code 0000007A
Arguments: 
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: fffffa80054f2078, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000009d
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+50080
MaxSpeed:     3000
CurrentSpeed: 2992
BiosVersion = 786G1 v01.26
BiosReleaseDate = 07/12/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq dc7900 Small Form Factor
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

Code:
[FONT="Consolas"]***   3rd PARTY DRIVER LIST   *** 
ADIHdAud.sys                Mon May 18 23:31:55 2009 (4A119B8B)
HECIx64.sys                 Wed Jun 24 02:28:14 2009 (4A413ADE)
MpFilter.sys                Thu Nov  1 04:43:06 2012 (5091A97A)
amdxata.sys                 Fri Mar 19 22:18:18 2010 (4BA3A3CA)
e1k62x64.sys                Thu May  5 06:20:28 2011 (4DC1ED4C)
igdkmd64.sys                Sat Jun  4 02:34:06 2011 (4DE9453E)
intelppm.sys                Tue Jul 14 05:19:25 2009 (4A5BC0FD)
wg111v3.sys                 Wed Nov 18 15:47:46 2009 (4B03C2C2)[/FONT]
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks for the quick response! I actually did complete several of these tests prior to my inquiry here. I probably should have mentioned that, my apologies!

Please give me a little time to report back with the results and thanks for the help!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600 3.4Ghz8GB DDR3-1333 PC3-10600EVGA GEFORCE GT 520 PCIE 2.0 1GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600 3.4Ghz
Motherboard
Intel DQ67SW Executive Series
Memory
8GB DDR3-1333 PC3-10600
Graphics Card(s)
EVGA GEFORCE GT 520 PCIE 2.0 1GB
Hard Drives
Kingston 120Gb HyperX SATA 3 SSD
Seagate Barracuda 1TB SATA 3 7200RPM
Antivirus
Norton 360 V6.0
Browser
IE, Firefox, Chrome, Opera, & Safari
Take your time, good luck :)
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Hello again,

I used the "chkdsk /r" command and found no errors on the disk. I also used an application called SeaTools by Seagate to further check the disk for errors and received passing results. As a third HDD test, I used the DSP HDD Test found in the system's BIOS, again no errors found.

I downloaded the Memtest86+ tool and allowed the test to run twice. I received passing results both times. I ran the "sfc /scannow" command with no problems found.

As per your recommendations, I've updated both ADIHDAud.sys and HECIx64.sys drivers with the latest from the manufacturer's website.

The problem still exists after performing a clean boot. I have not been able to resolve the issue thus far.

Any other suggestions? I notice when viewing the .dmp file in WinDbg there is an indication of a disk hardware error. Is it possible that the HDD is bad even though all tests have indicated otherwise?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600 3.4Ghz8GB DDR3-1333 PC3-10600EVGA GEFORCE GT 520 PCIE 2.0 1GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600 3.4Ghz
Motherboard
Intel DQ67SW Executive Series
Memory
8GB DDR3-1333 PC3-10600
Graphics Card(s)
EVGA GEFORCE GT 520 PCIE 2.0 1GB
Hard Drives
Kingston 120Gb HyperX SATA 3 SSD
Seagate Barracuda 1TB SATA 3 7200RPM
Antivirus
Norton 360 V6.0
Browser
IE, Firefox, Chrome, Opera, & Safari

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600 3.4Ghz8GB DDR3-1333 PC3-10600EVGA GEFORCE GT 520 PCIE 2.0 1GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600 3.4Ghz
Motherboard
Intel DQ67SW Executive Series
Memory
8GB DDR3-1333 PC3-10600
Graphics Card(s)
EVGA GEFORCE GT 520 PCIE 2.0 1GB
Hard Drives
Kingston 120Gb HyperX SATA 3 SSD
Seagate Barracuda 1TB SATA 3 7200RPM
Antivirus
Norton 360 V6.0
Browser
IE, Firefox, Chrome, Opera, & Safari
Have you tried updating the firmware for your SSD ?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
No, I probably should have specified that in my initial post. The PC that's giving me trouble is not the one from my profile. This is a computer I'm preparing for my kids and does not have an SSD.

To answer your question, however, I have installed the latest firmware update for the HDD.

Thanks!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600 3.4Ghz8GB DDR3-1333 PC3-10600EVGA GEFORCE GT 520 PCIE 2.0 1GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600 3.4Ghz
Motherboard
Intel DQ67SW Executive Series
Memory
8GB DDR3-1333 PC3-10600
Graphics Card(s)
EVGA GEFORCE GT 520 PCIE 2.0 1GB
Hard Drives
Kingston 120Gb HyperX SATA 3 SSD
Seagate Barracuda 1TB SATA 3 7200RPM
Antivirus
Norton 360 V6.0
Browser
IE, Firefox, Chrome, Opera, & Safari
Try updating the Chipset Driver and the SATA drivers .

What is the make and model of the motherboard
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
That dump there is of 30th April.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps

My Computer My Computer

At a glance

Windows 7 Pro 64bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP dc7900sff
OS
Windows 7 Pro 64bit
Back
Top