Solved BSOD When Trying to Create Recovery Disk in Maxrium Reflect

[jolafson]

Downloaded Maxrium Reflect free edition. The first thing I did was try to create a recovery disk and each time I got the BSOD. I ran the SF Diagnostic Tool but I don't think it captured everything. But I am still attaching the results that I got. If anyone can make sense out of the dump logs, let me know. For now I am uninstalling the product and will look for something else. Thanks.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 44[/COLOR], {[COLOR="SeaGreen"]8a037890[/COLOR], e7a, 0, 0}

*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
Probably caused by : [COLOR="red"]SRTSP.SYS[/COLOR] ( SRTSP+6e28f )

Usual causes:  Device driver(s)

This bugcheck indicates that a device driver has requested for a IRP to completed by sending multiple IoCompleteRequest() calls, even though the IRP has already been completed.

0: kd> [COLOR="SeaGreen"]lmvm SRTSP[/COLOR]
start    end        module name
aed47000 aedde000   SRTSP    T (no symbols)           
    Loaded symbol image file: SRTSP.SYS
    Image path: \SystemRoot\System32\Drivers\N360\1403010.016\SRTSP.SYS
    Image name: SRTSP.SYS
    Timestamp:        [COLOR="Red"]Fri Jan 25 21:24:39 2013[/COLOR] (5102F817)
    CheckSum:         000A17EA
    ImageSize:        00097000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Norton/Symantec AutoProtect driver seems to causing problems here, Norton/Symantec products are known to cause BSODs with Windows 7, please remove the program completely using the Norton Removal Tool, and then install these free and proven alternatives which work best with Windows 7, due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Note: All the BSODs were Stop 0x44 and all pointed to the same driver.

 

[jolafson]

Maxrium BSOD

Thanks for the information, but I am very dependant on Norton for other tools so I do not want to remove it. I will report problem to Norton. Thanks again, but I'm curious, how did you read the .DMP files to find the error? I will mark thread as solved.

Jerry

 

[Golden]

Reading Dmp files requires a specialist application, e.g. WinDBG

 

[x BlueRobot]

Welcome and glad to help, and http://www.sevenforums.com/crash-lockup-debug-how/26584-configuring-debugging-tools.html may help you download the debugger and complete the setup.

There are a wide range of extensions and commands you will also need to learn for debugging.

 

[jolafson]

Solution from Maxrium

Just thought I'd add that I heard from Maxrium Support and the issue I had is known to them. They provided me with the following link to the solution and it just requires temporarily suspending Norton Anti-Virus.

http://kb.macrium.com/KnowledgebaseArticle50175.aspx

Followed their directions and was able to create a Rescue Disk. Thanks again for you help.

Jerry

 

[VistaKing]

Uninstall Norton and install MSE instead .

 

[jolafson]

Thanks for your advice, but Norton has some features that I rely on heavily - particularly the Login and Password Vault. I'll stay with Norton for now.

 

[x BlueRobot]

Glad to help