bsod when using internet

[zdozdo]

I have checked my drivers to make sure they are up to date and it still crashes every 5-15 minutes when I am using the internet. I did replace my old graphic cards around april of this year but it was fine for a couple of months.

 

[zdozdo]

when it restarts it says windows has recovered from an unexpected shutdown. this is what it says in the problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800C83B010
BCP2: FFFFF8800FEEB004
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090412-22921-01.dmp
C:\Users\Phillip\AppData\Local\Temp\WER-43968-0.sysdata.xml
Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[koolkat77]

Welcome

Bsod Analyze

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800ba3e010, fffff8800fd7b004, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : [COLOR="Blue"]nvlddmkm.sys ( nvlddmkm+ad6004 )[/COLOR]

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800ba3e010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd7b004, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ad6004
fffff880`0fd7b004 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0602db88 fffff880`04f32000 : 00000000`00000116 fffffa80`0ba3e010 fffff880`0fd7b004 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0602db90 fffff880`04f05867 : fffff880`0fd7b004 fffffa80`09ff8000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0602dbd0 fffff880`04f31e0f : 00000000`ffffd84d 00000000`0000000f fffffa80`0ba3e010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0602dc80 fffff880`04e37ec1 : fffffa80`0786c390 00000000`00000080 00000000`00000000 fffffa80`09fed410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0602dd00 fffff800`03764e6a : 00000000`04bd4dd5 fffffa80`09b138b0 fffffa80`06ba89e0 fffffa80`09b138b0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0602dd40 fffff800`034beec6 : fffff800`03640e80 fffffa80`09b138b0 fffff800`0364ecc0 fffff880`0602de40 : nt!PspSystemThreadStartup+0x5a
fffff880`0602dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ad6004
fffff880`0fd7b004 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+ad6004

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5034be62

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Yup. Almost all your dumps are blaming your video card.

http://www.carrona.org/bsodindx.html#0x00000116

Are you overclocking it?

Use this utility to check the temp of your card:
:ar: GPU-Z Video card GPU Information Utility

Speccy also allows you to see the temps:
:ar: Speccy - System Information - Free Download

Do you have a spare graphics card or an onboard video slot to test?

Post back

 

[zdozdo]

no. I am not overclocking.

 

[zdozdo]

My other graphic cards I replaced are horrible. One of them is messed up and I can not remember which one it is.

 

[koolkat77]

Onboard graphics?
Whats the temp of your card?

 

[zdozdo]

I am not sure about the onboard graphics but my graphics card is like a 2n1 card and it shows 2 cards and one is 45c and the other 51c.

 

[zdozdo]

I went into my device manager to look at stuff and I noticed under the sound, video and game controllers there is 9 nvidia high definition audio. I am not sure why. There is also my sound blaster which is supposed to be there. Here is the locations for these: Location 1 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 1 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus). My sound blaster card is on this location: Location 1 (Internal High Definition Audio Bus). I guess it looks like a big mess.

 

[koolkat77]

Thanks for posting back and sorry for the late response.

Lets run driver verifier to rule out buggy drivers following the tutorial below:
:ar: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[zdozdo]

How long should I run the driver verifier? It has already restarted itself again.

 

[zdozdo]

I tried to look in the command prompt at the verifier and it won't show anything.

 

[centaur78]

I went into my device manager to look at stuff and I noticed under the sound, video and game controllers there is 9 nvidia high definition audio. I am not sure why. There is also my sound blaster which is supposed to be there. Here is the locations for these: Location 1 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 1 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus). My sound blaster card is on this location: Location 1 (Internal High Definition Audio Bus). I guess it looks like a big mess.

1. Go to device manager and under display adapters go into your GTX 460 Card and see what it says for location.. E.G. "PCI bus 17 "
2. Now to system devices
3. You will see two or more HD audio devices.. check them all to see which one matches your GTX 460 pci bus location. Disable (not uninstall) the one that matches your 460 card location.
4. Then check under sound devices and it should no longer be there (this step might or might not require a restart).

Do this and let me know if it still crashes

 

[zdozdo]

My graphics card is a two in one card and the first is located under PCI bus 7, device 0, function 0. The second one is under PCI bus 6, device 0, function 0. The 9 nvidia high definition audios is using locations 0, 1, 2 or 3.

 

[centaur78]

post all the snapshot

even the 9 audio as well

 

[zdozdo]

Here it is.

 

[zdozdo]

I saw in the Bugcheck Analysis that it was probably caused by nvlddmkm.sys so I thought I would type it into the start bar and see what would pop up and the file came up but it ends in .sy_ so should I try to rename it?

 

[zdozdo]

Here is a screen shot.

 

[centaur78]

nvlddmkm.sys is your nvidia video driver... you can go here to update to the latest drivers

 

[zdozdo]

I already put the latest driver on it as a clean install.

 

[zdozdo]

I will try an older driver to see if maybe the new driver is buggy.