BSOD When Using MS Word

[Victel]

I am tearing my hair out with a problem I have on this computer! I attach the zip file which I made following the instructions on here.

I am running Windows 7 on a 64-bit pc. It's running Windows Home Premium OEM. I've had the computer for a little over one year.

I get a BSOD when I am running MS Word. When I bought the pc I installed a pirate copy and had occasional BSODs. I erased all traces of that and purchased MS Office online from Microsoft but I am still getting BSODs when I run MS Word, usually a couple of minutes in.

I have run my antivirus/antispyware programs and they came up with nothing. I never get a BSOD when MS Word is not running, although sometimes it goes a few days without a BSOD.

I work from home as a freelance writer so MS Word is essential. I really hope you can help me! Let me know if you need anything else. Thanks in advance you're really saving my life here.

Regards,

Victoria

 

[zigzag3143]

I am tearing my hair out with a problem I have on this computer! I attach the zip file which I made following the instructions on here.

I am running Windows 7 on a 64-bit pc. It's running Windows Home Premium OEM. I've had the computer for a little over one year.

I get a BSOD when I am running MS Word. When I bought the pc I installed a pirate copy and had occasional BSODs. I erased all traces of that and purchased MS Office online from Microsoft but I am still getting BSODs when I run MS Word, usually a couple of minutes in.

I have run my antivirus/antispyware programs and they came up with nothing. I never get a BSOD when MS Word is not running, although sometimes it goes a few days without a BSOD.

I work from home as a freelance writer so MS Word is essential. I really hope you can help me! Let me know if you need anything else. Thanks in advance you're really saving my life here.

Regards,

Victoria

Memory exception probably caused by your malware apps.

I would remove Avira, and Avast and replace it with Microsoft Security Essentials.


Knowledgebase for Home


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

 

[Victel]

Thank you for your quick reply.

I uninstalled those 2 Malware apps ages ago and only use Win Defender now. And I had the BSODS before installing either of them.

I don't get BSODs unless MS Word is running. Could you suggest anything else please?

Regards,

Victoria

 

[Victel]

I ran the Avast remover you supplied.

 

[zigzag3143]

I ran the Avast remover you supplied.

Great dont forget to remove the Avira as well.

 

[Victel]

Avira is not showing up in my "uninstall programs" list.

 

[Victel]

Says mfc100u.dll is missing when I try to click on the Avira icon and won't let me open it so I'm not sure how to remove it (I thought I already had but I guess not).

 

[zigzag3143]

Says mfc100u.dll is missing when I try to click on the Avira icon and won't let me open it so I'm not sure how to remove it (I thought I already had but I guess not).

Use the removal tool in my previous post

 

[Victel]

I did use your program to remove Avast but how do I remove Avira? It's not in Program Files, it's in Program Files (x86) and when I right-click on it, it says I need Admin Permission. I can't remove it using the Avast remover you sent, or the Win 7 uninstall (where it doesn't show up).

Thanks.

 

[Victel]

I just opened MS Word again and it crashed after less than a minute. I'm convinced it's some old files left over from my previous installation of MS Word since I don't get ever BSODs unless Word is open, and when it is open I get them frequently.