BSOD when waking from sleep mode, error 0x0000000a

[phgray1]

I hope you'll bear with me, I'm rather new at stuff like this.

My computer is a Dell Inspiron N7110 Laptop running Windows 7 Home Premium 64 bit.

This has started in the last couple of months. There were more instances of it happening, but when trying to clean things up, I think I got rid of some older Dump files. It mainly does it when I put my computer into sleep mode or it goes into sleep mode on it's own, other than that it seems to working fine. I did a memory test and some other hardware diagnostics and everything checked out OK, altho when using the Dell diagnostic tool, it couldn't run some tests on the 2 video cards for some reason, I don't know if that's an issue or not.

I tried using the Intel Updater tool, it said I had an older version of the chipset, so I would download and install the newer one, then it would say it installed correctly, then immediately would turn around and say the install failed! I noticed looking online a lot of people had this issue with the Intel Updater.

The most recent thing I have installed is an Epson Workforce 3640 printer, which does kind of coincide timewise with the problem starting, but I don't know if it could be related or not.


I don't know if this is useful or redundant, this is what usually shows up on Blue Screen Viewer.

100615-25053-01.dmp 10/6/2015 3:47:53 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`0333d911 ntoskrnl.exe ntoskrnl.exe+735c0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18939 (win7sp1_gdr.150722-0600) x64 ntoskrnl.exe+735c0 C:\Windows\Minidump\100615-25053-01.dmp 8 15 7601 381,668 10/6/2015 3:49:09 PM

However another time this showed up on Blue Screen Viewer.
100415-24024-01.dmp 10/4/2015 9:14:44 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`0332b911 BthEnum.sys BthEnum.sys+d38e6d0 x64 ntoskrnl.exe+735c0 C:\Windows\Minidump\100415-24024-01.dmp 8 15 7601 340,156 10/4/2015 9:16:04 AM


Hopefully, I got the zip file uploaded correctly. Thanks for any help!

 

[axe0]

Hi phgray1,

Welcome to the 7forums.

The Intel Storage driver has been flagged and needs updating.
Please check Intel for driver updates.

0: kd> lmvm iaStor
start             end                 module name
fffff880`01028000 fffff880`0117c000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: [U]iaStor.sys[/U]
    Timestamp:        [COLOR="Red"][U]Thu Jan 13 02:50:12 2011[/U][/COLOR] (4D2E5A54)
    CheckSum:         0007188C
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

An ESET driver has been flagged.
Please update ESET or remove it using the uninstall instructions and use Microsoft Security Essentials as alternative if you uninstall ESET.

*** WARNING: Unable to verify timestamp for ehdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys

0: kd> lmvm ehdrv
start             end                 module name
fffff880`0433e000 fffff880`0436b000   ehdrv    T (no symbols)           
    Loaded symbol image file: ehdrv.sys
    Image path: ehdrv.sys
    Image name: [U]ehdrv.sys[/U]
    Timestamp:        [COLOR="red"][U]Tue Jan 20 11:39:52 2015[/U][/COLOR] (54BE3078)
    CheckSum:         00029C7A
    ImageSize:        0002D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[phgray1]

Hi AxeO, thanks much for the reply, I will give it a go and see what happens!

I should mention, though I have had difficulty using the Intel Driver Updater to work in that it will say a driver needs updating, I download it, it says it installed, then immediately says the install failed. It was the same with numerous attempts. That was for a different driver (chipset) but will try it for the Intel Storage Driver, maybe there's another way to do it, without using the Intel Driver Updater?

Anyway, will dink around with it and see what happens. Thanks again.

 

[phgray1]

BOSDs continuing...

I'm still having the random BOSDs every few days, and always when the computer is waking up from sleeping. It's usually been the same one altho there are a couple of different ones, most recently a troubling ntfs.sys one. I've notice nearly all the BSODs do have in common ntoskrnl.exe as the cause or involved in some fashion, FWIW.

I've been trying to update Intel drivers, when I use the Intel Driver update utility, it indicates there is a newer driver for the chipset (I don't know if that would include the storage driver that was flagged) but each time I try to install it, it says it is successful, but then immediately after, that changes to installation failed. I'm not sure where else to look for the Intel storage driver from Intel and if so how to update it.

I updated ESET, if need be I might uninstall and replace it with Windows Security Essentials if that continues to be flagged. I notice when waking up from sleep mode, that often seems to trigger ESET to do definition updates etc.

At any rate, TIA for any help. I have attached the latest batch of dmp files, which also will include the ones I previously loaded.

 

[axe0]

Did you update your system specs?
I can't remember that your system specs were saying 'computer type: laptop'.

I recommend to uninstall ESET and use WSE

*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys

Please check your manufacturer for driver updates and install every update available.
Intel wifi driver has been flagged

*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
1: kd> lmvm Netwsw00
start             end                 module name
fffff880`06419000 fffff880`06f68000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        [COLOR="Red"]Sun Jan 26 15:52:40 2014[/COLOR] (52E52138)
    CheckSum:         00B0D1A3
    ImageSize:        00B4F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

For precaution, because the crash is a 0x24(NTFS_FILE_SYSTEM), please test your hard drive

Diagnostics Test

 HDD TEST

Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk http://www.sevenforums.com/tutorials/433-disk-check.html

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs: