BSOD when waking up from sleep

[Waylo]

Recently when I wake my computer up from sleep, it will instead reboot, with Windows telling me there was an unexpected crash. This doesn't happen every time, but perhaps every 3rd wake.

A cursory google search suggests it may be graphics driver related, but after upgrading to the latest Nvidia driver it appears I still have the issue. In terms of other recent changes, I did recently change my antivirus to Kaspersky Free.

Attached is the DM log collector file.

 

[MrPepka]

Try disable TDR:
Timeout Detection and Recovery (TDR) Registry Keys - Windows drivers | Microsoft Docs

 

[axe0]

Please note, the link MrPepka provided does NOT contain an actual fix, rather options to mask problems.

 

[MrPepka]

Maybe this is masking problems, but considering when it comes to blue screens it may be that the driver reports some wrong power phase and that's why TDR is switching on. If you disable this service, you will focus on powering the graphics card or PCI-E slot on the motherboard

 

[axe0]

I'm saying that it masks problems, because users tend to apply whatever you throw at them even if it is supposed to be for testing only and not look back if it 'fixes' the problem.

So long as the user reverts the action in the end and reports no problems afterwards, then it is fine. But we do need to inform them on the fact that it is for troubleshooting purposes only and thus temporary.