BSOD when working with soapware, dump file attached

[crislevin]

happens from time to time, maybe once a week for the past 3 weeks, but not all the time.

thanks

 

[Arc]

Hello crislevin.
Your dump file says, STOP 0x00000019: BAD_POOL_HEADER; where the Usual causes: Device driver
(source: Carrona.org)

But, your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier. With verifier enabled, use the computer as usual. Let it crash.

Let us know the results, with the subsequent crash dumps, if any.

 

[crislevin]

thanks, will do.

 

[crislevin]

okay, after enabling the verifier, when trying to reboot, the windows wouldn't start at all, and no dump file being created.

 

[Arc]

Boot into safe mode and disable driver verifier. Then boot back normally, enable it again, and make it sure that you have checked the non-microsoft drivers only, nothing else.

 

[crislevin]

I tried again, yes I only selected non-microsoft drivers from the list.

It again failed to boot into windows.

This is a Fujitsu lifebook tablet, should I also not select fujitsu, intel, amd drivers?

 

[Arc]

1. Go to Start and type in "verifier" (without the quotes) and press Enter
2. Select "Create custom settings (for code developers)" and click "Next"
3. Select "Select individual settings from a full list" and click "Next"
4. Select everything EXCEPT FOR "Low Resource Simulation", "IRP Logging" and "Force Pending I/O Requests" and click "Next"
5. Select "Select driver names from a list" and click "Next"
6. Then select all drivers NOT provided by Microsoft and click "Next"
7. Select "Finish" on the next page.

Try it?

 

[crislevin]

huh, step 4, should I select everything except "low resource simulation" (thats what I did)?

or should I select only "standard settings", and not others ("low resource simulation", "IRP Logging" and "Force Pending I/O Requests")?

 

[Britton30]

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[Anthony]

System Specs and / or the other files: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Thanks

 

[crislevin]

okies, please see attached the log, driver list, dump file, etc, etc, generated using that tool linked in above post.

Thanks

 

[Britton30]

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Did you do this?

To help us help you would you please add your systems specs? Here's how: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html#post1530002
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.
After doing this your specs will be available in each of your posts. Click on mine in the lower left to see how it should look.
Full instructions in the tutorial.

 

[crislevin]

okie, let me summarize this.

the memtest found error, I terminated the check and tried to reboot. The laptop wouldn't reboot at all. I took out one stick of memory ( I have two), computer booted.

I then turned off the computer and switched the position of my two memory stick. Not sure if those two memory was in the wrong position all along. I don't even know their positions matter.


System spec added. (note, this is only one of my computer-Fujitsu, depends on my problems, I may re-edit system spec in other posts)

 

[crislevin]

delete