BSOD while browsing help needed to understand the problem

[gautam7]

Hi friends i am having BSOD probem from yesterday while i was browsing with firefox. First one i had yesterday night while browsing it was so fast i could not get the error code and just now another one while i was playing a youtube video the screen goes black and i have to shut down by pressing the power button. I have not installed anything resently except for a avast program update on november 28. Please help me with this problem. I have included the two minidump along with system helth report. System helth analysis reported no antivirus but i have av installed and upto date. Thanks for your help

With regards
Gautam

PS: i will be away from home a couple of days so i might not be able to report back for 2 to 3 days. Thanks again

 

[Influx]

Update your GFX card driver.

 

[zigzag3143]

Hi friends i am having BSOD probem from yesterday while i was browsing with firefox. First one i had yesterday night while browsing it was so fast i could not get the error code and just now another one while i was playing a youtube video the screen goes black and i have to shut down by pressing the power button. I have not installed anything resently except for a avast program update on november 28. Please help me with this problem. I have included the two minidump along with system helth report. System helth analysis reported no antivirus but i have av installed and upto date. Thanks for your help

With regards
Gautam

PS: i will be away from home a couple of days so i might not be able to report back for 2 to 3 days. Thanks again

Easy caused by your Avast.

You have way too many security products and I suspect they are conflicting..

 

[Influx]

A

Hi friends i am having BSOD probem from yesterday while i was browsing with firefox. First one i had yesterday night while browsing it was so fast i could not get the error code and just now another one while i was playing a youtube video the screen goes black and i have to shut down by pressing the power button. I have not installed anything resently except for a avast program update on november 28. Please help me with this problem. I have included the two minidump along with system helth report. System helth analysis reported no antivirus but i have av installed and upto date. Thanks for your help

With regards
Gautam

PS: i will be away from home a couple of days so i might not be able to report back for 2 to 3 days. Thanks again

I guess all are realtime?

Easy caused by your Avast.

You have way too many security products and I suspect they are conflicting..

I guess all security softwares are running on realtime?

 

[gautam7]

Thanks for the reply guys.
@ Influx apart from avast all are on demand. I installed kingsoft a couple of month ago just for testing, its good but i guess i don't need it i will uninstall it no problem. But MBAM and hitman has been in the system from very long time they should not cause any problem. Where can i find GFX card driver update? I tried to update display adapter driver but windows reported that its up to date.

Is there a way to pin piont the root of the problem?

Many many thanks again

 

[zigzag3143]

Thanks for the reply guys.
@ Influx apart from avast all are on demand. I installed kingsoft a couple of month ago just for testing, its good but i guess i don't need it i will uninstall it no problem. But MBAM and hitman has been in the system from very long time they should not cause any problem. Where can i find GFX card driver update? I tried to update display adapter driver but windows reported that its up to date.

Is there a way to pin piont the root of the problem?

Many many thanks again

Ok MBAM can be included if it is not running realtime. Hitman showed no involvement.

BUT.

Your multiple security apps are interacting and that can allow malware an opening.

In the crash that was caused by Avast your Online-Armour was aslo the active thread. Could be both, either, or something else and we have little way of knowing until there is Just one of each (malware and firewall.)

I would suggest (AT LEAST TO TEST) you remove them all (except Malwarebtes & hitman) and replace with MSE and the built in window firewall.

If, after the situation is stabilized you want to add something back, do it one at a time, and that way if you get another crash you know what the source is.

Related to Online-Armor Firewall.
Related to aswSnx.sys avast! Virtualization Driver from ALWIL Software

Removal tools
http://files.avast.com/files/eng/aswclear5.exe
http://www.kingsoftsupport.com/forum/viewtopic.php?f=30&t=59&sid=9e4c506ea22db37a60ab1b7364544d6a

http://www.microsoft.com/security_essentials/

 

[gautam7]

Thanks zigzag3143 for your valuable suggestion. I will remove kingsoft pc doctor and online armour first if i still face BSOD then i will remove avast. I have also posted the minidump in the avast forum where a avast team member noticed that and hopefully they will do something about it. I will monitor the behaviour of the pc for a few days and i will report back if i run into more problem. Thanks for your time and suggestion.

With regards
Gautam