BSOD while computer is in sleep mode

[jnixon]

Alright guys, first time using a forum. So please excuse me if I do something wrong or say something stupid.

So for the last few weeks I started getting this blue screen error. I have tried to do some things on my own, but I'm not a computer guy. I've noticed that my computer only Blue Screens when my computer goes into sleep mode with an internet browser open.

The Blue Screen reads DRIVER_POWER_STATE_FAILURE along with the code 0x0000009f.

I used the tool this sight told me to download, I have the minidump and the other things the tool put in the folder.

My computer is HP Home Premium 64bit.

Let me know what else you need to know.

Thank you,

 

[x BlueRobot]

[COLOR="Red"]BugCheck 9F[/COLOR], {3, fffffa800591d060, fffff80004870518, [COLOR="SeaGreen"]fffffa8005bc3b80[/COLOR]}

Probably caused by : pci.sys

0: kd> [COLOR="SeaGreen"]!irp fffffa8005bc3b80[/COLOR]
Irp is active with 5 stacks 3 is current (= 0xfffffa8005bc3ce0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
[COLOR="Blue"]>[ 16, 2]   0  0 fffffa80068f0050 00000000 00000000-00000000    
	      *** WARNING: Unable to verify timestamp for rtl8192Ce.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192Ce.sys[/COLOR]
 \Driver\RTL8192Ce
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa80068c9910 00000000 fffff80002f0e200-fffffa80099be640 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80099be640    

			Args: 00000000 00000000 00000000 00000000

0: kd> [COLOR="SeaGreen"]lmvm rtl8192Ce[/COLOR]
start             end                 module name
fffff880`05e41000 fffff880`05fb4000   rtl8192Ce T (no symbols)           
    Loaded symbol image file: rtl8192Ce.sys
    Image path: \SystemRoot\system32\DRIVERS\rtl8192Ce.sys
    Image name: rtl8192Ce.sys
    Timestamp:        [COLOR="Red"]Tue Jul 12 05:09:44 2011 [/COLOR](4E1BC908)
    CheckSum:         00117EE8
    ImageSize:        00173000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It seems that your network driver is causing problems, it is rather outdated, and needs to be updated. Use the following link to download the correct driver:

• Realtek

 

[jnixon]

Thank you so much for helping me out! It is much appreciated!

I downloaded the network driver and installed it. I will mess around with my computer and see if it will still blue screen.

Again it is much appreciated.

 

[x BlueRobot]

Your welcome, hopefully no other problem will happen, just use your computer as you normally would

 

[jnixon]

SWEET! Thank you so much! My computer actually goes to sleep right when I hit the button. Before, even when it would sleep it would take it awhile. So far so good. I believe this fixed the problem! I'm going to give it some time before I mark this as problem solved. Again thank you so much, you're a life saver!

 

[x BlueRobot]

Your very welcome, glad to help

 

[jnixon]

Alright, 2 weeks later and I am back again. I am getting the same error
DRIVER_POWER_STATE_FAILURE, 0x0000009f.

I installed the network driver about 2 weeks ago, it solved the problem until now. I have an updated information attached.

Thank you guys for helping out.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 9F[/COLOR], {3, fffffa8005e6fa10, fffff80000b9c518, [COLOR="SeaGreen"]fffffa80060e5b80[/COLOR]}

Probably caused by : pci.sys

0: kd> [COLOR="SeaGreen"]!irp fffffa80060e5b80[/COLOR]
Irp is active with 5 stacks 3 is current (= 0xfffffa80060e5ce0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
[COLOR="Blue"]>[ 16, 2]   0  0 fffffa80067d1050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\rtwlane.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
 \Driver\RTWlanE[/COLOR]
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa80068302a0 00000000 fffff80002ede200-fffffa8006414930 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8006414930    

			Args: 00000000 00000000 00000000 00000000

0: kd> [COLOR="SeaGreen"]lmvm rtwlane[/COLOR]
start             end                 module name
fffff880`06015000 fffff880`06193000   rtwlane  T (no symbols)           
    Loaded symbol image file: rtwlane.sys
    Image path: \SystemRoot\system32\DRIVERS\rtwlane.sys
    Image name: rtwlane.sys
    Timestamp:        [COLOR="Red"]Thu Jan 31 11:17:55 2013[/COLOR] (510A52E3)
    CheckSum:         00177D66
    ImageSize:        0017E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The driver specified is part of the driver package for the Wireless LAN driver which you have updated, although, I've seen some network problems in your stack, as seen here:

fffff800`00b9c668  fffff880`01c012b0 NETIO!WfpSysTimerCallback
fffff800`00b9c670  fffff880`01f7b4e8 tcpip!endpointLruContext+0x468
fffff800`00b9c678  fffff880`01f87930 tcpip!gTupleState+0x4b0
fffff800`00b9c680  fffff880`01c012b0 NETIO!WfpSysTimerCallback
fffff800`00b9c688  fffff880`01f878e8 tcpip!gTupleState+0x468
fffff800`00b9c690  fffffa80`04ee7df0
fffff800`00b9c698  fffff880`01c012b0 NETIO!WfpSysTimerCallback
fffff800`00b9c6a0  fffffa80`04ee7da8
fffff800`00b9c6a8  fffff880`01f7b530 tcpip!endpointLruContext+0x4b0
fffff800`00b9c6b0  fffff880`01c012b0 NETIO!WfpSysTimerCallback
fffff800`00b9c6b8  fffff880`01f7b4e8 tcpip!endpointLruContext+0x468
fffff800`00b9c6c0  fffff880`0422f720 afd!AfdTimerWheel
fffff800`00b9c6c8  fffff880`04213010 afd!AfdTimerWheelHandler

This can be caused by some anti-virus programs and outdated network drivers:

Remove (at least to test):

Start Menu\Programs\Kaspersky Anti-Virus 2013

• Removal tool for Kaspersky Lab products

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Scan for any missing, modified or corrupted protected Windows files with:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[jnixon]

Alright I am going to try all of this and see how this works. Thank you again!

 

[x BlueRobot]

Your welcome, will be looking forward to your results.

 

[jnixon]

I've ran SFC/Scannow several times before today. It was always showed after that there are some corrupt files but was unable to fix some of them. Is that something to be worried about? By the way, no BSOD since I took Kaspersky off.

 

[x BlueRobot]

Try a http://www.sevenforums.com/tutorials/3413-repair-install.html, remember to read all the :tip: and :warn: boxes.