BSOD while gaming/sometimes watching videos

[fuffy]

Hello,
To start with let me just say im not exactly...good with computers so for all i know this could all be my own fault lol
On my laptop i can run a game and log into my account and pick a character but as soon as it loads the character i get blue screened, it sometimes happens when im watching a movie or something but only on the rare occasion but it happens every time i try to play a game.
Earlier tonight i restored to factory settings and all was going well and i was installing a game until at about 54% i got a blue screen.

my laptop is 64-bit and has the original operating system on it which is the pre-installed version that came on it.
the laptop is about a year old i think.

ill try and upload the log thingy, id appreciate any help anyone can give but like i said not brilliant with computers so simple answers/instructions would also be appreciated lol thanks

 

[JMH]

* McAfee is a frequent cause of BSOD's.
Please remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows

* Suggest you run the System Update Readiness Tool (SURT) and then update to SP-1

32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

http://windows.microsoft.com/installwindowshttp://windows.microsoft.com/en-US/windows7/install-windows-7-service-pack-1

 

[zigzag3143]

This was Related to o2sdgx64.sys SD Reader Driver (AMD64) from O2Micro. Yours is from 2009.

Please follow JMH's suggestions and after that you may have less drivers to update.

Old drivers needing updating

000.fcl    9/26/2008 9:11:22 AM                
NTIDrvr.sys    3/24/2009 11:09:39 PM         
Mpfp.sys    4/9/2009 2:22:13 PM                
UBHelper.sys    4/27/2009 4:48:19 AM         
mfehidk.sys    5/6/2009 11:31:34 AM          
mfeavfk.sys    5/6/2009 11:33:12 AM        
mfesmfk.sys    5/6/2009 11:34:50 AM          
o2sdgx64.sys    5/7/2009 1:39:00 AM         
o2mdgx64.sys    5/7/2009 1:41:03 AM                               
amdxata.sys    5/19/2009 1:56:59 PM        
mwlPSDFilter.sys    6/2/2009 6:07:30 AM                              
mwlPSDNServ.sys    6/2/2009 6:07:39 AM                                
mwlPSDVDisk.sys    6/2/2009 6:15:29 AM                               
iaStor.sys    6/4/2009 9:53:40 PM            
RtHDMIVX.sys    6/24/2009 6:23:22 AM

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table (DRT)

 

[fuffy]

Hi,
Thanks for the replies

ive done everything JMH said except update to sp-1 as the given link says page could not be found but i had a swim in the big google pool and found this Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details
but i have no idea which one is the one i need, help?

And zigzag3143 i shall certainly try to update all those drivers even if it does look like an oncoming headache lol thanks

 

[JMH]

Broken link fixed in my Post 2.

 

[fuffy]

thanks but that leads me to the same site i showed earlier, any idea which one i should be getting?

 

[zigzag3143]

thanks but that leads me to the same site i showed earlier, any idea which one i should be getting?

Chris

I think I saw your problem elsewhere. I answered it there with the same info as here.

 

[fuffy]

yeah zig that was me xD
ill forget about sp1 for the min then and try and update the drivers you've listed, although i have to ask is there a program or something that can do them automatically? just cause i have no idea what these are or what they do and i dont want to download things that are then the wrong things and make things worse ya know?


~edit~ just checked the acer website and apparently all of their latest drivers are from 2009 meaning to them im up to date -_- lol

~edit again~ just got what im pretty sure was a different blue screen too

 

[zigzag3143]

yeah zig that was me xD
ill forget about sp1 for the min then and try and update the drivers you've listed, although i have to ask is there a program or something that can do them automatically? just cause i have no idea what these are or what they do and i dont want to download things that are then the wrong things and make things worse ya know?


~edit~ just checked the acer website and apparently all of their latest drivers are from 2009 meaning to them im up to date -_- lol

~edit again~ just got what im pretty sure was a different blue screen too

I cant tell without the DMP.

The world of BSOD analysts is a very small world.

 

[fuffy]

sorry couldnt for life of me remember how to get to it lol but here it is,

 

[zigzag3143]

sorry couldnt for life of me remember how to get to it lol but here it is,

Still not verified, still related to memory, still the old drivers present.

Think it is time for a clean install.

 

[fuffy]

coolio no problem, how do i do that? lol

if im right in thinking i need the windows disk thing then my laptop came with windows 7 already on it i didnt get a disk

 

[JMH]

Then you will be able to use one of your recent back ups that you have made.